CRM 4 Rollup 21 - 'id' and 'type' are not supplied. error when viewing account interactions RRS feed

  • Question

  • *EDIT* never mind.  it turns out that this is a customization from years ago and it was broken after Rollup 6 was installed.

    Multiple users reported this after we installed Rollup 6 on our server.  Workplace, Accounts, double click on an account, click Interactions on the left and then the error appears on the right side of the screen. 

    A consultant friend of mine suggested that I...

    1. Edit the CEI.Components.CRM40.UI.config file located in the main Interactions folder.
    2. Insert the following after the closing cei.web tag, before the closing configuration tag:

      <object constant = "AsyncOperation"
              value    = "4700"
              url      = "tools/asyncoperation/edit.aspx"
              imageurl = "ico_16_4700.gif "

    I tried this, but I can't find the file anywhere (can't find the image file either).  I found a CEI.CRM30.Interactions.config file and made the edit, but of course it made no difference.  Am I on the right track?  I installed Rollup 21 hoping that it would magically resolve the issue.  Thank you for any help.

    Thursday, August 23, 2012 11:01 PM