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    Vista has been working fine for ~2 years.  Got a message a few days ago that an unauthorized system change occured and windows needs to validate.  On boot, I'm asked for product key to activate; error OxC004E003, Software Licensing Service reported that license activation failed.  Did the phone activation which didn't work; connected to a live person (those people in India (or wherever they are) have very poor english and are not helpful at all) and got the same 48 digit code with the same result; nothing.  Followed the resolution for OxC004E003 but I can only run in safe mode so I can't re-enter product registration key.  The company I bought the computer from, Everex, was bought by a tiawanese plastic company and US operations ceased.  I can only access the internet when I login normally and only the rest of the computer under safe mode.  Diagnostics below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-87X98-KQD9F-G9H6X
    Windows Product Key Hash: OXn4uaX1/fEiThOZHZEmxTipqNU=
    Windows Product ID: 89572-OEM-7232232-70364
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {DCDBD671-F87B-461F-838D-4AAC05C468A4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error: T:20101008201715300-K:20090725103424547-M:20090725015318661-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DCDBD671-F87B-461F-838D-4AAC05C468A4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G9H6X</PKey><PID>89572-OEM-7232232-70364</PID><PIDType>8</PIDType><SID>S-1-5-21-4225722295-53700648-1933732283</SID><SYSTEM><Manufacturer>Everex Systems,Inc</Manufacturer><Model>Everex IMPACT Series</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070316000000.000000+000</Date></BIOS><HWID>23323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FICINC</OEMID><OEMTableID>FIRST MB</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2007</Name><Ver>12</Ver><Val>B8495A8D8E724</Val><Hash>LyF13PEvW5+SLtWi77n0bMAX4Uo=</Hash><Pid>81602-914-5637392-68155</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>U1BMRwEAAAAAAQAABAAAAG9YUAAAAAAAYWECADAgAAAg2H+X9AzKAWZ6KdOh6pynEAGZ1IqD1OjPftPpY36xFVfiCcLK5oQvXzYKmnBGoa/YzgwWVUWboLhIfkgHmfHIOribW+qGqY9MeUkO1lO7Hk1qWsuzKooz1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxZcgJE7vAy9kku8TlF45JWpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwgR+n86doJMtvZeVsMk+CMIb4tOzJeMjN3gYRzWf9m5KG2PYNnng+Zj2sK4fT/YJozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMiceosJpYXNHhblATGHKmjyxe9v1dqjXvjMRx/ONjYUXQ3viviKthoq2zy28/xQ7CM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDA==

    Licensing Data-->
    N/A, hr = 0x80070718

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA+l641gQSuIXaTaDVOuKY0Z7q8vRMrgK2rFZ20w==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   FICINC  FIRST MB
      FACP   FICINC  FIRST MB
      HPET   FICINC  FIRST MB
      MCFG   FICINC  FIRST MB
      SLIC   FICINC  FIRST MB

     ETA; now when I type in the key after loggin in, it's saying the product key is already in use. 

    Thursday, October 14, 2010 2:45 AM

Answers

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    If I intenionally mistype the confirmation ID, I get this message: "The confrimation ID you entered does not match the confirmation ID you recieved.  Please retype your confirmation ID."

    I tried the suggestions for repairing the broken license store, but when I try to run the cmd.exe as administrator, i get an error saying there's not enough quota for the operation.


    Did you talk to the support agent or use the automated system?
    Do not enter anything at the automated voice and you should be connected to a support agent.

    With regards to not being able to open cmd.exe, it is possible that there may be a virus or malware on your computer that is causing this problem and may also be causing the problem with activation. If possible, you may try running a full scan to be sure.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Thursday, October 21, 2010 9:50 PM
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 11:21 PM
    Monday, October 18, 2010 8:24 PM
    Moderator

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    Hello, ghengis86

    If you are now getting the error that the product key is already in use, rather than the previous error, you should be able to activate by calling the phone activation line and talk to the support agent once more.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    Thursday, October 14, 2010 9:54 PM
    Moderator
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    Tried the phone activation and it says the confirmation ID is not correct.  I've listened to the code over and over, wrote it down; i'm not mistyping a number.  Still says the ID is not correct.

    So here's what's happening now: when I log in, I"m asked if I want to enter the product, use phone activation or use the reduced ability mode to buy a new key.  I click on 'type in product key'.  It seems to accept the product key and goes to the "Activating Windows" window with status bar.  The status bar starts moving and then I get an error about software licensing and it asks if I want to use the phone activation system.  I do so, enter the numbers and then I get 'confirmation ID' incorrect.  Also, I haven't gone to the length of talking to the 'support' agent, since they only read back the code you get when you use the automated system.  They keep repeating that you need to make sure the numbers are correct, then hang up on you.  is there some secret word i need to utter to actually get some help with them?

    WTF?  This is getting extremely annoying.

    Saturday, October 16, 2010 12:49 AM
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    If I intenionally mistype the confirmation ID, I get this message: "The confrimation ID you entered does not match the confirmation ID you recieved.  Please retype your confirmation ID."

    I tried the suggestions for repairing the broken license store, but when I try to run the cmd.exe as administrator, i get an error saying there's not enough quota for the operation.

    Saturday, October 16, 2010 1:57 AM
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    disk quotas are disabled, but I'm still getting error messages when i try to run the command prompt that there's not enough quota. 
    Saturday, October 16, 2010 4:25 AM
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    If I intenionally mistype the confirmation ID, I get this message: "The confrimation ID you entered does not match the confirmation ID you recieved.  Please retype your confirmation ID."

    I tried the suggestions for repairing the broken license store, but when I try to run the cmd.exe as administrator, i get an error saying there's not enough quota for the operation.


    Did you talk to the support agent or use the automated system?
    Do not enter anything at the automated voice and you should be connected to a support agent.

    With regards to not being able to open cmd.exe, it is possible that there may be a virus or malware on your computer that is causing this problem and may also be causing the problem with activation. If possible, you may try running a full scan to be sure.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed as answer by Darin Smith MS Thursday, October 21, 2010 9:50 PM
    • Marked as answer by Darin Smith MS Monday, October 25, 2010 11:21 PM
    Monday, October 18, 2010 8:24 PM
    Moderator
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    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Monday, October 25, 2010 11:21 PM
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    I work for a small tech company that does clean ups, repairs, builds, ect. Right now I have two computers in the shop with the same exact problem that the above user is facing.  Online activation fails.  Telephone activation says verified, but after typing in the confirmation id the computer replies that the confirmation id is invalid.  After having the automated system repeat the number, and 2 other callbacks to the automated system, it's left me stumped.  Something is damaged because under safe mode the activation screen doesn't pop up, and under computer properties it does say it's genuine.  Both computers are from different manufacturers, neither have been reloaded (original factory images).

    I'm running a AVG livecd virus/malware scan on one currently, and if that doesn't solve the issue I will respond back.


    James Cheney - Technician - Ntronic Inc. - jamesch@ntronic.net
    Thursday, November 4, 2010 6:40 PM
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    nope, not a malware issue, nothing that AVG's liveCD detects, or Malwarebytes for that matter. Unless it's a new variant that nothing is picking up...
    James Cheney Technician Ntronic Inc. jamesch@ntronic.net
    Thursday, November 4, 2010 7:30 PM
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    also, should be noted that in my issue, "msoobe/oobe /a" after using the largely undocumented sickykeys to get a link to get a screen to type the address "c:\windows\explorer.exe" doesn't take me to product activation, it takes me to the "set up windows screen" that asks me my country of origin, time, currency, keyboard layout, and a prompt to create a user name. Soo... what the deuce? sfc performed. no effect.
    James Cheney Technician Ntronic Inc. jamesch@ntronic.net
    Thursday, November 4, 2010 7:36 PM