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    When attempting to renew, I am being asked for a 12 or 25 character pin number which I cannot locate.  Where do I locate this pin number so that I can renew?

    Tuesday, June 24, 2008 11:20 AM

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    When you proceed through the renewal process, you are given the choice to provide/confirm your payment information or provide a retail product key/PIN. If you selected the option to renew with a PIN, that assumes that you have a retail CD in your possession that includes a key inside the box that has never been used to activate a subscription to OneCare.

     

    See this post for details:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    -steve

     

    Tuesday, June 24, 2008 2:20 PM
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    When you proceed through the renewal process, you are given the choice to provide/confirm your payment information or provide a retail product key/PIN. If you selected the option to renew with a PIN, that assumes that you have a retail CD in your possession that includes a key inside the box that has never been used to activate a subscription to OneCare.

     

    See this post for details:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2908249&SiteID=2

     

    -steve

     

    Tuesday, June 24, 2008 2:20 PM
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    When I do as you instructed me Steve, I am taken to a page that asks for a prepaid Pen information.  I have no number on any material that I have that will fit into the boxes.  Everything I put in is rejected.

     

    When I open OneCare there is a box in the lower left hand corner that gives my expiration date and underneath there is a link maked renew now.  When I click that, I am taken to a page that asked for my "Live ID" password.  After entering the password, I am then transported to a page that titled "Enter Payment Information" below that it asks for "Prepaid PIN Information" consisting of 12 or 25 characters.  I do not have anything on any of the material I have that fits into those categories.

     

    I would like to have my subscription renewed before its 8/25/08 expiration. 

    Tuesday, June 24, 2008 2:40 PM
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    Bill, are you using a beta of OneCare?

    I was able to duplicate your situation by clicking renew for a beta account that I have, but when I click renew for a paid subscription under a different LiveID, I get the choice to pay or use a PIN as the FAQ describes.

    When you go to http://billing.microsoft.com to view your OneCare subscription status, what is the plan description?

    -steve

    p.s. please reply to the same thread, don't create a new post or thread.

    Tuesday, June 24, 2008 3:18 PM
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    Yes it is the perpetual Beta version. 

    Tuesday, June 24, 2008 3:53 PM
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    Bill, you need to sign on to Microsoft Connect with your LiveID for the beta to see instructions regarding renewal within 30 days of expiration.

    Note also that there is a private newsgroup for discussion of the perpetual beta - information about that can also be found on Connect. Any discussion of the perpetual beta in the forums is off topic - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=372863&SiteID=2

     

    -steve

    Tuesday, June 24, 2008 4:14 PM
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    Thanks Stephen.  I was confused by the dialogue box that gave the date of expiration and the Renew Now link.

     

    Tuesday, June 24, 2008 4:29 PM