'From' field of incoming email message in Queue showing the inactive contact record instead of active record with same email address - Why is this? RRS feed

  • Question

  • Hi,

    I have deactivated a duplicate record because both records have the same email address. I have a Queue which emails are sent to and I notice that the email has come in to the queue but the inactive contact record is showing in the 'From' field.Why is this??

    This causes a problem as i have set up my system so that when a record is deactivated the Bulk Email and Email fields are set to 'Do not allow'.

    Any suggestions appreciated.



    David Kelly

    Friday, November 15, 2013 2:08 PM