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MSDNAA Windows 7 version 'Not Genuine' RRS feed

  • Question

  • I got my version of Windows 7 from the MSDN Academic Alliance website over Summer. It has been fine since then, and I've even had to reinstall it once with no problems. I rebooted today to try to get rid of a problem I was having with my firewall, and suddenly it says that my version isn't genuine.

     

    I tried to validate but again it says that it isn't genuine. There's no way it's a bogus key. It's straight from a Microsoft website.

     

    No, I didn't share it with anyone nor did I install it on more than one PC.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WPJGG-JVM8F-FQKDB
    Windows Product Key Hash: ZOLP6ZNb5yeJkNuujUeQfNWZXzI=
    Windows Product ID: 00371-838-8473501-85732
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {03BE0FB3-43C7-4973-A361-9354A550853D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{03BE0FB3-43C7-4973-A361-9354A550853D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQKDB</PKey><PID>00371-838-8473501-85732</PID><PIDType>5</PIDType><SID>S-1-5-21-1003956113-760509135-827242054</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>C4B80600010000F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>58C76551E440F7C</Val><Hash>In5LJQm565cqM6F07TgCysI1wco=</Hash><Pid>81608-958-0535035-65207</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2010 21:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI


    Wednesday, April 21, 2010 9:16 PM

Answers

All replies

  • Hello Sophont,

     I have checked and your Product Key is Valid and Genuine. (it is not Blocked).

      I first recommend going to http://micriosoft.com/genuine and click the Validate Windows button.

    - If it Validates as Non-Genuine, post the exact message that the webpage provides.

    - If it Validates as Genuine, do you now still see the Non-Genuine messaging?

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, April 21, 2010 10:04 PM
    Wednesday, April 21, 2010 10:04 PM
  • Hello Sophont,

     I have checked and your Product Key is Valid and Genuine. (it is not Blocked).

      I first recommend going to http://micriosoft.com/genuine and click the Validate Windows button.

    - If it Validates as Non-Genuine, post the exact message that the webpage provides.

    - If it Validates as Genuine, do you now still see the Non-Genuine messaging?

     

    Thank you,


    Darin MS

    Install genuine Windows now.

    Windows running on this PC is not genuine. To resolve, you must install genuine Windows now. We can help you with that.

     

    So, nothing useful.

    Wednesday, April 21, 2010 10:06 PM
  • Hello Sophont,

     I have checked and your Product Key is Valid and Genuine. (it is not Blocked).

      I first recommend going to http://micriosoft.com/genuine and click the Validate Windows button.

    - If it Validates as Non-Genuine, post the exact message that the webpage provides.

    - If it Validates as Genuine, do you now still see the Non-Genuine messaging?

     

    Thank you,


    Darin MS

    Install genuine Windows now.

    Windows running on this PC is not genuine. To resolve, you must install genuine Windows now. We can help you with that.

     

    So, nothing useful.

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Do sfc\scannow because some of report is missing It look like this

     Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-826-383375-02-1033-7600.0000-1012010
    Installation ID: 000343021075975766972106706754141116267230276723817773
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7JF3F
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/21/2010 5:55:35 PM

    Wednesday, April 21, 2010 11:56 PM
  • I don't know what you are telling me to do.
    Wednesday, April 21, 2010 11:59 PM
  • I don't know what you are telling me to do.

    1.Type cmd in Start menu.
    2.Right-click on the first result (cmd.exe) and click on Run as administrator (confirm by clicking Yes if required). type in sfc /scannow and it will fix your windows file that has been changed post a new report
    • Edited by bertmace26 Thursday, April 22, 2010 12:21 AM
    Thursday, April 22, 2010 12:04 AM
  • The system cannot find the path specified.
    Thursday, April 22, 2010 12:06 AM
  • The system cannot find the path specified.

    sfc /scannow I forgot the space
    Thursday, April 22, 2010 12:08 AM
  • Perhaps sfc /scannow would be better. "\scannow" is an unusual path, "/scannow" is a parameter.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Thursday, April 22, 2010 12:14 AM
  • Perhaps sfc /scannow would be better. "\scannow" is an unusual path, "/scannow" is a parameter.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)

    I was right sfc /scannow not sfc \scannow it didnt run
    Thursday, April 22, 2010 12:22 AM
  • Windows Resource Protection did not find any integrity violations.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WPJGG-JVM8F-FQKDB
    Windows Product Key Hash: ZOLP6ZNb5yeJkNuujUeQfNWZXzI=
    Windows Product ID: 00371-838-8473501-85732
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {03BE0FB3-43C7-4973-A361-9354A550853D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{03BE0FB3-43C7-4973-A361-9354A550853D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FQKDB</PKey><PID>00371-838-8473501-85732</PID><PIDType>5</PIDType><SID>S-1-5-21-1003956113-760509135-827242054</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-D ACPI BIOS Revision 0601</Version><SMBIOSVersion major="2" minor="4"/><Date>20080605000000.000000+000</Date></BIOS><HWID>C4B80600010000F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>58C76551E440F7C</Val><Hash>In5LJQm565cqM6F07TgCysI1wco=</Hash><Pid>81608-958-0535035-65207</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2010 23:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        ASUSACPI
      FACP            Nvidia        ASUSACPI
      HPET            Nvidia        ASUSACPI
      MCFG            Nvidia        ASUSACPI


    Thursday, April 22, 2010 12:25 AM
  • I know files are changed maybe time to backup your data and reinstall Windows

    try to re enter the key

    Thursday, April 22, 2010 12:28 AM
  • I know files are changed maybe time to backup your data and reinstall Windows

    -_-

    I was hoping that wouldn't be the case. I did manage to find the disc, but I have so much that I don't want to have to reinstall. Would a repair work?

    Thursday, April 22, 2010 12:31 AM
  • I know files are changed maybe time to backup your data and reinstall Windows

    -_-

    I was hoping that wouldn't be the case. I did manage to find the disc, but I have so much that I don't want to have to reinstall. Would a repair work?


    try to re enter thy key I think this is what is wrong tokens.dat
    pkeyconfig.xrm-ms
    Thursday, April 22, 2010 12:33 AM
  • A problem occurred when Windows tried to activate. Error code 0x8007000D.
    Thursday, April 22, 2010 12:36 AM
  • A problem occurred when Windows tried to activate. Error code 0x8007000D.

    only one thing to you know what that is reinstall
    • Proposed as answer by bertmace26 Thursday, April 22, 2010 2:30 AM
    Thursday, April 22, 2010 12:38 AM
  • I know files are changed maybe time to backup your data and reinstall Windows

    try to re enter the key


    Man, I hate the 'time to reinstall Windows' suggestion.  Sucks really.  However, I have tried to re-enter my valid key.  Now, when I go in there (this issue just popped up recently) I match up the key in my system with the key I received from Microsoft and they are different.  How?  So I go to try and update it back to my original key and when I try to type in the zeroes I get "that is an invalid character" message. 

     

    Is it high time to finally dump Windows?  Seriously.  I'm sick of Windows issues causing me the excessive pain and grief of having to re-install EVERYTHING on my computer every time IT decides to have a hiccup. 

    Why can't I just enter in the key?

    Thursday, April 22, 2010 10:37 AM
  • Hello UpperMike,

    Microsoft Product Keys do not use the numeral zero or the letter "O", nor do they use the numeral one or the letter "I".

    If you got a product key from Microsoft with zeros, ones, Os or Is, it's not from Microsoft and is therefore by definition, bogus.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 22, 2010 11:08 AM
  • This is my thread. No hijacking. =(

     

    But yeah. I hate the 're-install Windows' suggestion. Any other ideas?

    Thursday, April 22, 2010 11:40 AM
  • Start a tech support ticket here, I believe it is no cost but verify before you follow through with it. http://support.microsoft.com/gp/contactwga
    Thursday, April 22, 2010 12:16 PM
  • Start a tech support ticket here, I believe it is no cost but verify before you follow through with it. http://support.microsoft.com/gp/contactwga


    One last thing you can try before you create a support request.

    Try repairing Windows using System Restore:

    1)    Click the ‘Start’ button

    2)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    3)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    4)    Click the "Next" button.

    5)    Once completed, reboot and confirm if the issue is still occuring.

     

    Thank you,

     


    Darin MS
    Thursday, April 22, 2010 8:23 PM
  • I restored back to a few days ago, and it now comes up with this when I try to validate it.

     

    Windows validation was successful

    Now you can take advantage of all the value genuine Windows provides, including extras!

    Friday, April 23, 2010 1:00 AM
  • I restored back to a few days ago, and it now comes up with this when I try to validate it.

     

    Windows validation was successful

    Now you can take advantage of all the value genuine Windows provides, including extras!

    Cool, if you figure out what you did between then and the time you went non genuine you may figure out what broke it. But don't break it trying to figure it out.
    Friday, April 23, 2010 1:19 AM
  • Pretty much the only thing I did was install a demo of a game, and try to remove my firewall so that I could install a different one.
    Friday, April 23, 2010 1:20 AM