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Another validation issue (everything is original, but fails to validate) RRS feed

  • Question

  • Ok, bought two licenses of Win Xp Pro. Both in original packages, labels and evertything. It was not cheap..>$200

    Two computers,  (Shuttle computers) basically barebones. Built from scratch, not the latest technology but good enough for what me and my wife do for a living.

    One (hers) has no problems at all, it validates

    The second one is not validating at all. It is frustrating, given that everythins seemed ok, all the microsoft checks were fine, except the WGA thing.

    This is the output of the Diagnostic Tool

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M7Y23-74VRG-Y66HY
    Windows Product Key Hash: q7L0tNoT09UY2CrJ3kCrIHlvZEo=
    Windows Product ID: 76487-640-9223084-23031
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {857BDA5F-6BA9-4826-B2FE-B0016B1383B0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{857BDA5F-6BA9-4826-B2FE-B0016B1383B0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y66HY</PKey><PID>76487-640-9223084-23031</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-1965331169-1417001333</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20091231000000.000000+000</Date></BIOS><HWID>28C932070184166D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 091C:Dell Inc|091C:Fujitsu Siemens Computers|1319D:Fujitsu Siemens Computers|091C:Gateway, Inc|1319D:Gateway, Inc|091C:Hewlett-Packard Company|1319D:Hewlett-Packard Company|091C:HITACHI, Ltd|1319D:HITACHI, Ltd|090B:Microsoft Corporation|0955:Microsoft Corporation|006D:Microsoft Corporation|007A:Microsoft Corporation|091C:Mitsubishi Electric Information Technology Corporation|1319D:Mitsubishi Electric Information Technology Corporation|091C:NEC Corporation|1319D:NEC Corporation|091C:TOSHIBA CORPORATION|1319D:TOSHIBA CORPORATION|091C:Unisys Corporation|1319D:Unisys Corporation|13024:VMware, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    What is the work around??

    I already check for any previously used key, no they were not used anywhere.

    Proof of license seems fine.

    How can we get around  it?  I mean it has been very expensive so far and going to 7 is out of the question.

    Any help??

    Sunday, August 22, 2010 8:23 AM

Answers

  • "IMG1212" wrote in message news:7209e867-35cb-42fe-b754-80820cf6dc6b...

    Ok, bought two licenses of Win Xp Pro. Both in original packages, labels and evertything. It was not cheap..>$200

    Two computers,  (Shuttle computers) basically barebones. Built from scratch, not the latest technology but good enough for what me and my wife do for a living.

    One (hers) has no problems at all, it validates

    The second one is not validating at all. It is frustrating, given that everythins seemed ok, all the microsoft checks were fine, except the WGA thing.

    This is the output of the Diagnostic Tool

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M7Y23-74VRG-Y66HY
    Windows Product Key Hash: q7L0tNoT09UY2CrJ3kCrIHlvZEo=
    Windows Product ID: 76487-640-9223084-23031
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    What is the work around??

    I already check for any previously used key, no they were not used anywhere.

    Proof of license seems fine.

    How can we get around  it?  I mean it has been very expensive so far and going to 7 is out of the question.

    Any help??


    This installation is based on an Invalid Volume License Key - which means that the Key used has been generated by a hacker's KeyGen Program, and is not in MS's database of issued keys.
    Volume Licenses are only sold to organisations for use on their own machines - and are not for sale to the general public.
    You need to claim a refund from the vendor (presumably for both copies) Please read the Buying Safely Online  sticky in the Win 7 forum - it was written around Win 7, but applies equally to all software purchases.
     
    You should run the MGADiag report on the other machine and check that on also - it may well be that the Key on that one is also a counterfeit.
     
    You say that this is on a Shuttle - it looks to me to be running inside a VMWare virtual machine, rather than on bare metal.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 22, 2010 9:42 AM
    Moderator
  • That is quite common in the world of software piracy - label the product something it is not.  The labeling and outward appearance of a software disc does not necessaily mean the bits within are genuine.  Please review: How to Tell
    Carey Frisch
    Monday, August 23, 2010 7:28 PM
    Moderator
  • Do you have direct link to the complementary replacement. Just following the links takes you nowhere!!!

    I can not find anything besides filling out forms and an email message being sent.

    Why do you make it so hard??? I have all the things you asked........


    Hello IMG1212,

    Obviously "following the links" did get you somewhere, it apparently got you to filling out forms and sending an email.  That sounds like all you did was submit a piracy report, which as you noted is NOT the path to the Complimentary Replacement Offer.

    Did you do what I posted?  "To participate in the Complimentary Offer, click on the Nongenuine Software notices that appear in the Notification Area of your Desktop, then follow the prompts to "Learn More Online" or "Resolve Now" then look for the links on the subsequent web pages for the Complimentary Offer."

    If you do not have the WGA Notifications Utility installed, that may explain why you are having a hard time with this.

    Go to www.microsoft.com/genuine and click on the Validate Windows button.  When validation fails, you will see subsequent web pages that explain this and will be presented with your options.  The last time I saw this screen, there were links for the Complimentary Offer on the right sidebar of the screen.  Following the links takes you to another web page with another form to fill out, then you are shown instructions on where to send your materials.  The place I know about in the USA is in Erie, PA.

    There are no fixed links to this web page because it is generated in real-time and displayed only to those whose Windows installation has failed validation.

    Please try what I posted and let us know what happens. 


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 31, 2010 1:37 PM

All replies

  • "IMG1212" wrote in message news:7209e867-35cb-42fe-b754-80820cf6dc6b...

    Ok, bought two licenses of Win Xp Pro. Both in original packages, labels and evertything. It was not cheap..>$200

    Two computers,  (Shuttle computers) basically barebones. Built from scratch, not the latest technology but good enough for what me and my wife do for a living.

    One (hers) has no problems at all, it validates

    The second one is not validating at all. It is frustrating, given that everythins seemed ok, all the microsoft checks were fine, except the WGA thing.

    This is the output of the Diagnostic Tool

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-M7Y23-74VRG-Y66HY
    Windows Product Key Hash: q7L0tNoT09UY2CrJ3kCrIHlvZEo=
    Windows Product ID: 76487-640-9223084-23031
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    What is the work around??

    I already check for any previously used key, no they were not used anywhere.

    Proof of license seems fine.

    How can we get around  it?  I mean it has been very expensive so far and going to 7 is out of the question.

    Any help??


    This installation is based on an Invalid Volume License Key - which means that the Key used has been generated by a hacker's KeyGen Program, and is not in MS's database of issued keys.
    Volume Licenses are only sold to organisations for use on their own machines - and are not for sale to the general public.
    You need to claim a refund from the vendor (presumably for both copies) Please read the Buying Safely Online  sticky in the Win 7 forum - it was written around Win 7, but applies equally to all software purchases.
     
    You should run the MGADiag report on the other machine and check that on also - it may well be that the Key on that one is also a counterfeit.
     
    You say that this is on a Shuttle - it looks to me to be running inside a VMWare virtual machine, rather than on bare metal.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 22, 2010 9:42 AM
    Moderator
  • Hello IMG1212,

    You wrote, "Both in original packages, labels and evertything. It was not cheap..>$200"

    As Noel posted, your first course of action is to demand a refund from the seller, or file a claim with the Payment Method you used to purchase (PayPal or equivalent, your Credit Card company, etc), or the purchasing venue (eBay, Amazon, etc).

    If no luck with the above, and if the materials you purchased turn out to be hi-quality counterfeit materials, you will qualify for Microsoft's Complimentary replacement program.   See this part of the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EFIAC

    To participate in the Complimentary Offer, click on the Nongenuine Software notices that appear in the Notification Area of your Desktop, then follow the prompts to "Learn More Online" or "Resolve Now" then look for the links on the subsequent web pages for the Complimentary Offer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, August 22, 2010 11:31 AM
  • Wait a minute..... the license does not seem generated by any crack program. As I mentioned the first post: the packages have the labels and holograms, CD are very high quality originals, cerfificates of authenticity and manuals, just like the ones I got for a brand-name new machine years ago. The first one was validated without any problems so there is no problem there.

    It is not a volume licenses, those ones are marked differently form the ones I got. It seems unlikely the seller was trying to scam me..... and it is more likely that Microsoft's tools are not 100% reliable. Anyway I will see what happens with the complimentary replacement.

    I tried the claim with the seller, but as "software was opened" there is no refund and they do not care it is not validating arguing that "you probably used it in another machine!!!" hard to prove my case!!!

    Yes it is running in VMware.......under linux.

    The one that validates has Win XP as the main OS. Probaly that is worth looking into..since it is the only discernible difference.

    Monday, August 23, 2010 5:43 PM
  • Sorry, but your MGA report reveals that your copy of Windows XP is a Volume License version [Windows License Type: Volume]. Volume licenses are only sold to business enterprises for mass deployment and the minimum purchase is for a lot of five (5) licenses.  Volume licenses are not to be sold individually.  Since sellers of non-genuine software are essentially "con men", their "out" is to now claim "software was opened - so no refund". 
    Carey Frisch
    Monday, August 23, 2010 6:18 PM
    Moderator
  • Sorry but that argument does not hold. Volume licenses are usually marked as such.. these ones are marked as OEM "to be sold with a new system" or something similar.

    OEM – Which are usually sold with the computer

    Now both are marked the same, only one comes with SP3 and the other (the one with trouble) with SP2.

    CD with SP3: validates, upgrades, does not complain a bit. Happy custom built computer.

    CD with SP2: does not validate.

    CD of my old laptop (Fujitsu) marked the same way, no problems at all.

    CD of my toshiba laptop: another happy laptop.

    Monday, August 23, 2010 6:51 PM
  • That is quite common in the world of software piracy - label the product something it is not.  The labeling and outward appearance of a software disc does not necessaily mean the bits within are genuine.  Please review: How to Tell
    Carey Frisch
    Monday, August 23, 2010 7:28 PM
    Moderator
  • Hello IMG1212,

    On the disc that installed the Windows installation that does not validate, navigate to the \i386 folder on the disc and look for the setupp.ini file.

    Look in the second section of the file.  There will be an entry Pid=XXXXX-270 or Pid=XXXXX-640 thru 649.  This is an easily found indicator that the bits pressed into the disc are Volume Licensing bits.

    Now look at the other three discs which validate.  The same file has this for the Pid= entry:  Pid=XXXXX-OEM.  This indicates that the bits on the disc are OEM.

    Whatever disc that installed the installation of Windows XP Pro that generated the report you posted is a counterfeit disc if the disc has "For distribution with a new PC only.  For product support, contact the manufacturer of your PC." imprinted into the hologram.  OEM-marked installation discs install OEM licenses for XP.  OEM-marked installation discs that install Volume Licenses for XP are counterfeit.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, August 23, 2010 11:28 PM
  • Ok, I will check that and will see if I can qualify for the "complementary replacement". Probably during the weekend....too busy right now.

    If it is a counterfeit..... they went to a lot of trouble to generate such an "almost perfect" copy.

    thank you both of you for your replies.

    Wednesday, August 25, 2010 5:07 PM
  • Do you have direct link to the complementary replacement. Just following the links takes you nowhere!!!

    I can not find anything besides filling out forms and an email message being sent.

    Why do you make it so hard??? I have all the things you asked........

    Sunday, August 29, 2010 9:08 PM
  • "IMG1212" wrote in message news:8d5c4d01-cb6c-4b2f-be6c-c71bbf48d143...

    WELL, IS ANYBODY HERE GOING TO ANSWER THIS? OR ARE YOU JUST GOING TO LEAVE ME HANGING HERE (TYPICAL MICROSOFT APPROACH)??


    There is really nothing more to add to what has already been said - if you are unwilling to 'fill in the forms' then your only recourse would be to purchase a new, legal, copy of Windows from a reputable store, and install that.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 31, 2010 7:43 AM
    Moderator
  • Do you have direct link to the complementary replacement. Just following the links takes you nowhere!!!

    I can not find anything besides filling out forms and an email message being sent.

    Why do you make it so hard??? I have all the things you asked........


    Hello IMG1212,

    Obviously "following the links" did get you somewhere, it apparently got you to filling out forms and sending an email.  That sounds like all you did was submit a piracy report, which as you noted is NOT the path to the Complimentary Replacement Offer.

    Did you do what I posted?  "To participate in the Complimentary Offer, click on the Nongenuine Software notices that appear in the Notification Area of your Desktop, then follow the prompts to "Learn More Online" or "Resolve Now" then look for the links on the subsequent web pages for the Complimentary Offer."

    If you do not have the WGA Notifications Utility installed, that may explain why you are having a hard time with this.

    Go to www.microsoft.com/genuine and click on the Validate Windows button.  When validation fails, you will see subsequent web pages that explain this and will be presented with your options.  The last time I saw this screen, there were links for the Complimentary Offer on the right sidebar of the screen.  Following the links takes you to another web page with another form to fill out, then you are shown instructions on where to send your materials.  The place I know about in the USA is in Erie, PA.

    There are no fixed links to this web page because it is generated in real-time and displayed only to those whose Windows installation has failed validation.

    Please try what I posted and let us know what happens. 


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, August 31, 2010 1:37 PM