Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Replaced motherboard and video card, PC won't boot! RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    One of the clips that holds the heat sync on my processor broke and it over heated, destroying the motherboard. I have a new case and have installed a new motherboard and video card, but it won't boot. I have lost my XP CD, but have the product key that came with the PC when I bought it. What are my options?
    Wednesday, July 4, 2007 12:56 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Regarding the license for XP that was on the computer that had the melt-down:

    Tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Or was the copy of XP purchased in a pretty retail box from a store?  If so, the CoA would have been located on the exterior boxtop, and the Product Key would have been on the yellow-orange sticker on the inner heavy cardboard folder.

    Wednesday, July 4, 2007 2:46 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Dan,

     

    1. Windows XP Home

    2. Can't find the CD

     

    The product key is on top of the PC.

    Monday, July 9, 2007 7:21 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Please provide the information which Dan indicated and so we can provide advice. Thankyou

     

    Stephen Holm, MS

    Monday, July 9, 2007 7:59 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    1. Windows XP Home Edition

    2. No

    3. Computer Manufacturer - Great Quailty

    Monday, July 9, 2007 11:22 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Your first course of action is to contact the manufacturer "Great Quality" and request that they supply you with a replacement Recovery CD or genuine Microsoft systembuilder/OEM XP Home CDROM, whichever came with the computer when new.

     

    Depending upon the type of systembuilder Great Quality is/was, you may be able to order a replacement CD from MS here:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

     

    Your other choice is to borrow or purchase and use a genuine hologrammed Microsoft systembuilder/OEM XP Home CDROM to reinstall Windows.  These CDs have "For distribution with a new PC" printed in the hologram label, and the accompanying CoA has the words "OEM Software" printed where your CoA has "Great Quality" printed.  Sources for this CD include:

     

    1.  Ask a buddy who has a genuine hologrammed OEM CD to burn you a copy.

    2.  Ask a trusted local PC store to burn you a copy for a small labor fee.

    3.  Check the online auction sites, but be careful to purchase the genuine item.  Here is what looks like an example:  http://cgi.ebay.com/BRAND-NEW-SEALED-WINDOWS-XP-HOME-SP2-RE-INSTALLATION-CD_W0QQitemZ320136097150QQihZ011QQcategoryZ41888QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

     

     

    Tuesday, July 10, 2007 3:23 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Regarding the license for XP that was on the computer that had the melt-down:

    Tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Or was the copy of XP purchased in a pretty retail box from a store?  If so, the CoA would have been located on the exterior boxtop, and the Product Key would have been on the yellow-orange sticker on the inner heavy cardboard folder.

    Wednesday, July 4, 2007 2:46 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Dan,

     

    1. Windows XP Home

    2. Can't find the CD

     

    The product key is on top of the PC.

    Monday, July 9, 2007 7:21 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Please provide the information which Dan indicated and so we can provide advice. Thankyou

     

    Stephen Holm, MS

    Monday, July 9, 2007 7:59 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    1. Windows XP Home Edition

    2. No

    3. Computer Manufacturer - Great Quailty

    Monday, July 9, 2007 11:22 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Jbonhage,

     

    Your first course of action is to contact the manufacturer "Great Quality" and request that they supply you with a replacement Recovery CD or genuine Microsoft systembuilder/OEM XP Home CDROM, whichever came with the computer when new.

     

    Depending upon the type of systembuilder Great Quality is/was, you may be able to order a replacement CD from MS here:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

     

    Your other choice is to borrow or purchase and use a genuine hologrammed Microsoft systembuilder/OEM XP Home CDROM to reinstall Windows.  These CDs have "For distribution with a new PC" printed in the hologram label, and the accompanying CoA has the words "OEM Software" printed where your CoA has "Great Quality" printed.  Sources for this CD include:

     

    1.  Ask a buddy who has a genuine hologrammed OEM CD to burn you a copy.

    2.  Ask a trusted local PC store to burn you a copy for a small labor fee.

    3.  Check the online auction sites, but be careful to purchase the genuine item.  Here is what looks like an example:  http://cgi.ebay.com/BRAND-NEW-SEALED-WINDOWS-XP-HOME-SP2-RE-INSTALLATION-CD_W0QQitemZ320136097150QQihZ011QQcategoryZ41888QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

     

     

    Tuesday, July 10, 2007 3:23 PM