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CRM 2011 Eamil Attachments RRS feed

  • Question

  • When a case is created from outlook not all users can view attachments.  Users can go to closed activities, select original email, select attachments (or scroll to attachments).  All users can see the attachments tab but not all users can see the attached document.  One user has logged into 3 different pcs, he can view attachments on 2 out of the 3 pcs.  Can anyone advise what could possibly be causing this issue.  We have a variety of IE 8 and IE9.  We checked the java versions but don't know what else to check.

    Any help would be appreciated.

    Thursday, July 5, 2012 3:29 PM

Answers

  • Thanks to one of my colleagues here, the problem has been solved.

    In Internet Explorer go to Tools, Internet Options, Advanced, scroll to Security section.  Tick on Enable Native XMLHTTP Support.  Refresh browser and it works.

    • Marked as answer by L1967 Friday, July 6, 2012 9:02 AM
    Friday, July 6, 2012 9:02 AM