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Why my office validation does not work to upgrade windows xp after installation legal Outlook RRS feed

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    Diagnostic Report (1.9.0019.0):
    I can not upgrade my windows xp after installation of legal Outlook tha I had purchased with my PDA. Please help me out. Below is the printout of diagnostics.

    regards

    John

     

    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {8F84D14C-B848-4C5E-A2B1-17904BA7346B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Outlook 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F84D14C-B848-4C5E-A2B1-17904BA7346B}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-690577408-3426245420-522270923</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario V2000 (EH085PA#ABG)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27    </Version><SMBIOSVersion major="2" minor="31"/><Date>20060830000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>B79E3607018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{911A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>A14F2A87135AA4A</Val><Hash>KXoGN5n6n7yoq4kKLiYyQsylpws=</Hash><Pid>54193-OEM-1694967-71205</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1A" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 9E84:Compaq Computer Corporation|150BA:Compaq Computer Corporation|150BA:Compaq Computer Corporation|9E84:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, March 23, 2010 11:00 AM

Answers

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    Hello johny14,

    Your Compaq Presario computer has its genuine OEM SLP license for Windows XP Home Edition from Compaq installed and it is reporting as Genuine.

    You do not have an Office suite installed (at least one that is Office XP or newer).  Your stand alone installation of Outlook 2002 is reporting as a Genuine installation of an OEM licensed product, which is consistent with software that comes with a PDA or other hardware.

    You do not have either the Windows Genuine Advantage Notification Utility or the Office Genuine Advantage Notification Utility installed on the computer.

    I simply do not see where anything having to do with Windows or Office Genuine Advantage would be getting in the way of "upgrading" (which I am assuming means installing Service Pack 3---please correct me if my assumption is wrong).

    Could you describe what error messages or specific problems you are encountering, and could you clarify exactly what it is you are trying to accomplish when you write, "upgrade"?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 23, 2010 2:26 PM
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    Hello johny14,

    Your mgadiag report is showing that your installed Office and Windows products are genuine and you have passed online Validation.

    Your problem is not a Windows or Office Genuine Advantage problem so it is off-topic to this forum.

    May I suggest seeking assistance for your Windows Update problem in the normal support venues for Windows Update, such as:

    http://support.microsoft.com/ph/6527#tab0

    and

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by johny14 Wednesday, March 31, 2010 11:21 AM
    Tuesday, March 30, 2010 10:15 PM

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    Hello johny14,

    Your Compaq Presario computer has its genuine OEM SLP license for Windows XP Home Edition from Compaq installed and it is reporting as Genuine.

    You do not have an Office suite installed (at least one that is Office XP or newer).  Your stand alone installation of Outlook 2002 is reporting as a Genuine installation of an OEM licensed product, which is consistent with software that comes with a PDA or other hardware.

    You do not have either the Windows Genuine Advantage Notification Utility or the Office Genuine Advantage Notification Utility installed on the computer.

    I simply do not see where anything having to do with Windows or Office Genuine Advantage would be getting in the way of "upgrading" (which I am assuming means installing Service Pack 3---please correct me if my assumption is wrong).

    Could you describe what error messages or specific problems you are encountering, and could you clarify exactly what it is you are trying to accomplish when you write, "upgrade"?

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 23, 2010 2:26 PM
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    No reply from original poster.

    Issue is assumed resolved.

    Darin MS
    Friday, March 26, 2010 8:58 PM
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    Hi Darin MS

    Sorry but I have been fighting with my computer for a last 7 days from 7am to 3am and I did not get into my email to see your post. The problem is still on. It comes back with the error that my Outlook 2002 is not activated. When I try to activate it, the window appears and tells me that my Outlook 2002 activation wizard detected a significant change in machine configuration and to run properly I must reactivate the product. Help button comes up with another window saying that help is not available. When I press next button it asks me to put original Outlook 2002 CD in. After it is done, it tries to read the content and exits after 5 minutes saying absolutelly nothing as if all was ok. But still is the same story when I try to validate windows. Please help me out and this time I will stay glued to the screen.

    Regards

    John

    Tuesday, March 30, 2010 10:20 AM
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    Hi Darin MS

    The issue is not resolved. I had spent last 7 days from 7am till 3am trying to resolve it. The windows validation tool tells me that my Outlook2002 is not activated. When I try to activate it Outlook2002 activation wizard tells me that it detected a significant change in my machine configuration and asks me to activate again. When I press help it tells me in a little new window that the help is not available. When I press the next button then comes the installation window saying "Installing...", reads from original CD that came with the PDA (CD light comes on) and after 3 minutes both the installation window and the wizard window disappear. When I try to verify genuine windows package it is still the same story that I am rejected because the outlook2002 is not validated. I tried installation of outlook2002 again from the original CD and it comes up with the message that the installation patch is not present. I copied the original CD to another CD and if verifies everything well and running it from the second CD it is the same error. Please help me out. Now I will have my eyes glued to the screen

    regards

    John

    Tuesday, March 30, 2010 11:30 AM
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    Hello johny14,

    What happens when you go to http://www.microsoft.com/genuine/diag/default.aspx? and click on Start Diagnostics?

    Is this the error message?  http://support.microsoft.com/kb/295823

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by johny14 Tuesday, March 30, 2010 10:01 PM
    • Unmarked as answer by johny14 Tuesday, March 30, 2010 10:04 PM
    Tuesday, March 30, 2010 3:08 PM
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    Hi Darin MS

    that is what I get.

    Validation Complete!

    Thank you for completing the validation process and for using genuine Microsoft software.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers.

     

    So as you see there is no problem. In mean time I downloaded and installed SP3 for Windows XP to solve some of my problems, then I downloaded and installed Office 2010 pro plus Beta thinking that at least that will fix my activation under Office but it still did not. At least I have now only 6 updates that I still can not download and not 20 something as it was before. Everything in Office works fine. This is the message that I get now when I try to download upgrades:

    Failed upgrades..............run the Troubleshooter (with no error message present)

    It loads them on, but fails to install them.

    regards

    John

    Tuesday, March 30, 2010 8:58 PM
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    Hi Darin MS

    that is what I get:

    Validation complete!

    Thank you for completing the validation process and for using genuine Microsoft software.

    By using genuine Microsoft software, you can be confident that you will have access to the latest features, security, and support, which will help to improve your productivity and expand the capabilities of your computer.

    You will also have access to new innovations and offerings available only to genuine Microsoft software customers.

     

    So as you see there is no problem. In mean time I downloaded and installed SP3 for Windows XP to solve some of my problems, then I downloaded and installed Office 2010 pro plus Beta thinking that at least that will fix my activation under Office but it still did not. At least I have now only 6 updates that I still can not download and not 20 something as it was before. Everything in Office works fine. This is the message that I get now when I try to download upgrades:

    Failed upgrades..............run the Troubleshooter (with no error message present)

    It loads them on, but fails to install them.

    regards

    John

    Tuesday, March 30, 2010 9:02 PM
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    Hello Darin MS

    I have also completed as per line 2 i.e. dowlnoaded Windows Installer Cleanup and removed Outlook2002 that was still there, but still the same error when I try to update.

    regards

    John

    Tuesday, March 30, 2010 10:07 PM
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    Hello johny14,

    Your mgadiag report is showing that your installed Office and Windows products are genuine and you have passed online Validation.

    Your problem is not a Windows or Office Genuine Advantage problem so it is off-topic to this forum.

    May I suggest seeking assistance for your Windows Update problem in the normal support venues for Windows Update, such as:

    http://support.microsoft.com/ph/6527#tab0

    and

    http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by johny14 Wednesday, March 31, 2010 11:21 AM
    Tuesday, March 30, 2010 10:15 PM