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Office 2003 Genuine validation failure RRS feed

  • Question

  • I am getting a validation error when trying to update my outlook 2003. I am running Office XP with Outlook 2003 - both we installed with out corporate MVL keys so i know they are valid. i ran the  Genuine Advantage diag tool and here are the results:

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YRVXB-4BTGV-G4H3M
    Windows Product Key Hash: lHKyL60z1KHIzSaDNq8wRbA0hd8=
    Windows Product ID: 55274-640-2804446-23103
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E95A5AE0-BACF-480B-AAEC-973B89FE5A63}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office XP Professional - 104 Unknown PID
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_B4D0AA8B-709-645_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-171-1_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E95A5AE0-BACF-480B-AAEC-973B89FE5A63}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G4H3M</PKey><PID>55274-640-2804446-23103</PID><PIDType>1</PIDType><SID>S-1-5-21-3744360520-2634599874-1837490293</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050209000000.000000+000</Date></BIOS><HWID>220932870184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><PidType>0</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>900D316AFB04500</Val><Hash>Rpvxu8JEQRYG5h5+83WffI3txiA=</Hash><Pid>73931-640-4734262-57540</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="104"/><App Id="16" Version="10" Result="104"/><App Id="18" Version="10" Result="104"/><App Id="1A" Version="10" Result="104"/><App Id="1B" Version="10" Result="104"/><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A889:Dell Inc|1A889:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Pleae help! Thanks.

    Tuesday, December 30, 2008 5:25 PM

Answers

  • Hello,


    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.

    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    I hope this will prove helpful. Thank you for contacting the OGA program forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 30, 2008 6:18 PM
    Tuesday, December 30, 2008 6:18 PM
  • Unvalidated,

    I analyzed your diagnostic report and Office XP Pro didn't even register in my tool. Makes me wonder if something is wrong there. This is indicated by the Office XP Professional Unknown PID issue in the report you pasted into your last post.

    I can say this. If you are a personal end user, you should not be using Volume license keys for products that belong to a company. And if you work for a company, then we are only supposed to divuldge information to your company's IT Administrator. In which case your IT Administrator has resources available including Volume Licensing Support for his or her company's Microsoft Products. I also noticed your OS had a blocked Volume License Key as well. 

    Please contact your company for further support.

    Thank you for visiting the Office Genuine Advantage program forum.

    Rick

    ps- If you purchased the computer from a company, you would need to purchase a copy of your personal software as the Volume License belongs to the company unless otherwise specified.
     
    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:37 PM
    Wednesday, January 7, 2009 3:37 PM

All replies

  • Hello,


    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.

    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    I hope this will prove helpful. Thank you for contacting the OGA program forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, December 30, 2008 6:18 PM
    Tuesday, December 30, 2008 6:18 PM
  • Unvalidated,

    I analyzed your diagnostic report and Office XP Pro didn't even register in my tool. Makes me wonder if something is wrong there. This is indicated by the Office XP Professional Unknown PID issue in the report you pasted into your last post.

    I can say this. If you are a personal end user, you should not be using Volume license keys for products that belong to a company. And if you work for a company, then we are only supposed to divuldge information to your company's IT Administrator. In which case your IT Administrator has resources available including Volume Licensing Support for his or her company's Microsoft Products. I also noticed your OS had a blocked Volume License Key as well. 

    Please contact your company for further support.

    Thank you for visiting the Office Genuine Advantage program forum.

    Rick

    ps- If you purchased the computer from a company, you would need to purchase a copy of your personal software as the Volume License belongs to the company unless otherwise specified.
     
    • Marked as answer by RickImAPC Wednesday, January 7, 2009 3:37 PM
    Wednesday, January 7, 2009 3:37 PM
  • It turned out that we needed to uninstall Office XP and Outlook 2003, re-install Offices XP and update, THEN install as an upgrade Outlook 2003 and update.

    Yes these are company computers and yes we have valid licensing.
    Wednesday, January 7, 2009 6:15 PM