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Validation Code: 0x8004FE21 RRS feed

  • Question

  • I switched to an SSD drive and after about three weeks a message popped up that says my copy of windows is not genuine and I should try to validate it. Well I did, and now it's "confirming" that it's not genuine and wants me to buy windows 7.

    Here's the report given after running MGADiag. I see some "tampered files" near the bottom, but don't know what caused it. Any help would be appreciated, thank-you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
    Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
    Windows Product ID: 00371-619-3002225-85680
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F15D4900-9599-4291-A4D1-8C0E3EA42915}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F15D4900-9599-4291-A4D1-8C0E3EA42915}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-300222-01-1033-7601.0000-1152012
    Installation ID: 008114639700776914361655797110604623089260615390896212
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2KFH6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/2/2014 1:20:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:2:2014 11:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8qwQ3o2A/QiF3H6s1Kz+KrQABeqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC1522
      FACP ACRSYS FACP1522
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB1522

    Wednesday, April 2, 2014 5:33 PM

Answers

  • I looked at several threads you had resolved this issue for other users - I noticed some users were asked to download the iata_enu.exe rather than the iata89enu.exe file. I ran that and all is well. Thanks for your thread and for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
    Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
    Windows Product ID: 00371-619-3002225-85680
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {AB721C84-5675-49FD-8AE3-175B5EB234EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB721C84-5675-49FD-8AE3-175B5EB234EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-300222-01-1033-7601.0000-0012008
    Installation ID: 000595658190429186843625996326305610448801657221271521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2KFH6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/4/2014 3:58:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:4:2014 13:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8nx09GiA/QiF3H6sdKz+KrQABeqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC1522
      FACP ACRSYS FACP1522
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB1522

    Friday, April 4, 2014 8:00 PM

All replies

  • This may simply be caused by a bad set of Intel Matrix Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here -

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882


    (you want the IATA89ENU.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Thursday, April 3, 2014 7:17 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
    Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
    Windows Product ID: 00371-619-3002225-85680
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {F15D4900-9599-4291-A4D1-8C0E3EA42915}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F15D4900-9599-4291-A4D1-8C0E3EA42915}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-300222-01-1033-7601.0000-1152012
    Installation ID: 008114639700776914361655797110604623089260615390896212
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2KFH6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/3/2014 10:27:06 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 4:2:2014 11:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8qwQ3o2A/QiF3H6s1Kz+KrQABeqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC1522
      FACP ACRSYS FACP1522
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB1522

    Thursday, April 3, 2014 2:36 PM
  • No change :(

    Please run the following commands in an Elevated Command Prompt

    NET STOP CRYPTSVC
    REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
    NET START CRYPTSVC

    once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

    Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 4, 2014 6:45 AM
    Moderator
  • I have done this several times over the past two days.

    The catroot2 folder contains 2 empty folders and a dberr.txt file with those lines repeating over and over again:

    CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
    CatalogDB: 1:51:56 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: JetInit Corruption
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
    CatalogDB: 1:51:57 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: JetInit Corruption
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
    CatalogDB: 1:52:00 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: JetInit Corruption
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
    CatalogDB: 1:52:25 PM 4/4/2014: JetInit Corruption


    Friday, April 4, 2014 6:17 PM
  • I looked at several threads you had resolved this issue for other users - I noticed some users were asked to download the iata_enu.exe rather than the iata89enu.exe file. I ran that and all is well. Thanks for your thread and for your help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
    Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
    Windows Product ID: 00371-619-3002225-85680
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {AB721C84-5675-49FD-8AE3-175B5EB234EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB721C84-5675-49FD-8AE3-175B5EB234EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-300222-01-1033-7601.0000-0012008
    Installation ID: 000595658190429186843625996326305610448801657221271521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2KFH6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 4/4/2014 3:58:14 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:4:2014 13:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8nx09GiA/QiF3H6sdKz+KrQABeqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS APIC1522
      FACP ACRSYS FACP1522
      HPET ACRSYS OEMHPET 
      MCFG ACRSYS OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB ACRSYS OEMB1522

    Friday, April 4, 2014 8:00 PM
  • That does indeed look OK - I'm a little surprised, simply because your BIOS date is prior to what I thought was the initial release of the IRST drivers, while the one that I pointed you at was the proper one for what I thought you would have had (the Matrix Storage Drivers)

    Whatever, you seem to have got there! :)

    Well done!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 4, 2014 9:54 PM
    Moderator