Answered by:
Validation Code: 0x8004FE21
Question
-
I switched to an SSD drive and after about three weeks a message popped up that says my copy of windows is not genuine and I should try to validate it. Well I did, and now it's "confirming" that it's not genuine and wants me to buy windows 7.
Here's the report given after running MGADiag. I see some "tampered files" near the bottom, but don't know what caused it. Any help would be appreciated, thank-you.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
Windows Product ID: 00371-619-3002225-85680
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F15D4900-9599-4291-A4D1-8C0E3EA42915}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F15D4900-9599-4291-A4D1-8C0E3EA42915}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-300222-01-1033-7601.0000-1152012
Installation ID: 008114639700776914361655797110604623089260615390896212
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2KFH6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/2/2014 1:20:35 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:2:2014 11:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8qwQ3o2A/QiF3H6s1Kz+KrQABeqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1522
FACP ACRSYS FACP1522
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1522
Answers
-
I looked at several threads you had resolved this issue for other users - I noticed some users were asked to download the iata_enu.exe rather than the iata89enu.exe file. I ran that and all is well. Thanks for your thread and for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
Windows Product ID: 00371-619-3002225-85680
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AB721C84-5675-49FD-8AE3-175B5EB234EF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AB721C84-5675-49FD-8AE3-175B5EB234EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-300222-01-1033-7601.0000-0012008
Installation ID: 000595658190429186843625996326305610448801657221271521
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2KFH6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/4/2014 3:58:14 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:4:2014 13:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8nx09GiA/QiF3H6sdKz+KrQABeqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1522
FACP ACRSYS FACP1522
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1522
- Proposed as answer by Noel D PatonModerator Tuesday, April 8, 2014 5:37 PM
- Marked as answer by Noel D PatonModerator Friday, April 18, 2014 2:03 PM
All replies
-
This may simply be caused by a bad set of Intel Matrix Storage Technology drivers -
Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882
(you want the IATA89ENU.exe download)
Once complete, please reboot twice, then post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Edited by Noel D PatonModerator Thursday, April 3, 2014 7:18 AM correct filename
-
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
Windows Product ID: 00371-619-3002225-85680
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F15D4900-9599-4291-A4D1-8C0E3EA42915}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F15D4900-9599-4291-A4D1-8C0E3EA42915}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-300222-01-1033-7601.0000-1152012
Installation ID: 008114639700776914361655797110604623089260615390896212
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2KFH6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/3/2014 10:27:06 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:2:2014 11:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8qwQ3o2A/QiF3H6s1Kz+KrQABeqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1522
FACP ACRSYS FACP1522
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1522
-
No change :(
Please run the following commands in an Elevated Command Prompt
NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVConce complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
I have done this several times over the past two days.
The catroot2 folder contains 2 empty folders and a dberr.txt file with those lines repeating over and over again:
CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
CatalogDB: 1:51:56 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: JetInit Corruption
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
CatalogDB: 1:51:57 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: JetInit Corruption
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
CatalogDB: 1:52:00 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: JetInit Corruption
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #755 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #969 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #6724 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #6918 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #7075 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #3454 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbsvc.cpp at line #2702 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catdbcli.cpp at line #610 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catadnew.cpp at line #1921 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: catadnew.cpp at line #822 encountered JET error -583
CatalogDB: 1:52:25 PM 4/4/2014: JetInit Corruption
-
I looked at several threads you had resolved this issue for other users - I noticed some users were asked to download the iata_enu.exe rather than the iata89enu.exe file. I ran that and all is well. Thanks for your thread and for your help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D3TCY-4WBBC-2KFH6
Windows Product Key Hash: oNdchgxIAgKT0caOVj5LbRp2zbc=
Windows Product ID: 00371-619-3002225-85680
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {AB721C84-5675-49FD-8AE3-175B5EB234EF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AB721C84-5675-49FD-8AE3-175B5EB234EF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2KFH6</PKey><PID>00371-619-3002225-85680</PID><PIDType>5</PIDType><SID>S-1-5-21-1120400898-3264087357-3304572132</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6801</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>R01-B0</Version><SMBIOSVersion major="2" minor="5"/><Date>20090519000000.000000+000</Date></BIOS><HWID>A2373107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-300222-01-1033-7601.0000-0012008
Installation ID: 000595658190429186843625996326305610448801657221271521
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2KFH6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/4/2014 3:58:14 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:4:2014 13:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAIAAwABAAEAAAABAAAAAQABAAEAvOlc8nx09GiA/QiF3H6sdKz+KrQABeqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC1522
FACP ACRSYS FACP1522
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB1522
- Proposed as answer by Noel D PatonModerator Tuesday, April 8, 2014 5:37 PM
- Marked as answer by Noel D PatonModerator Friday, April 18, 2014 2:03 PM
-
That does indeed look OK - I'm a little surprised, simply because your BIOS date is prior to what I thought was the initial release of the IRST drivers, while the one that I pointed you at was the proper one for what I thought you would have had (the Matrix Storage Drivers)
Whatever, you seem to have got there! :)
Well done!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors.
