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Unable to turn antivirus and spyware monitoring RRS feed

  • Question

  • Hi,

     

    Unable to turn on antivirus and spyware monitoring on vista computer

    tried run antimalware repair tool,

    tried to start the service of onecare antispyware

    it starts but after few seconds it stops

    uninstalled onecare and reinstalled onecare still the same problem

    uninstalled symantec using norton removal tool

    and also uninstalled avg software

    No idea what is the problem

    any suggestion will be great !

     

     

    Regards,

    challu

    Thursday, August 28, 2008 11:44 AM

Answers

  • You had both AVG and Norton on the PC and then installed OneCare or you removed both before you installed OneCare? Most likely, there are remnants of one or both on the PC, though you did mention using the Norton Removal tool. I recommend that you contact support since the tool did not resolve the problem, nor did a reinstall.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, August 28, 2008 2:59 PM
    Moderator