Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
had to reinstall because of virus i had x.p. but upgraded to vista it is asking me to install xp RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    as i bought the laptop with x.p. already installed i do not have any discs to use. it is all genuine windows i purchased everything from p.c. world and have receipts in has configured o.k but will not install vista what do i do. Flannagan.
    Thursday, May 13, 2010 7:49 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello flannagn,

      To install (or reinstall) an Upgrade, you must first have the older Windows (that is being upgraded) installed.  In other words, to to install the Upgrade to Vista, you need to have XP already install.

      If your computer originally came with Windows XP, it also came with Windows XP Recovery Software.  The Recovery Software came on either on a seperate disk or included on a section of the computer's hard drive. The Windows Recovery Software is used to reinstall the Windows that originally came with that computer.  If you can no longer find the Windows Recovery Software, you can try contacting the Manufacturer for a replacement copy of the Windows Recovery Software.

     

    Thank you,

    Darin MS
    Thursday, May 13, 2010 8:11 PM