locked
Office RRS feed

  • Question

  •  <input id="__EVENTARGUMENT" name="__EVENTARGUMENT" type="hidden" /> <input id="__VIEWSTATE" name="__VIEWSTATE" type="hidden" value="/wEPDwULLTEwODQxNDg5OTYPZBYCZg9kFgpmD2QWBgIBDxYCHgRUZXh0BS5AaW1wb3J0ICdzdGF0aWMvY3NzL3BvcHVwLmNzP3Y9LTExMDMyMjY4MjMnOw0KZAICDxYCHwAFeTxsaW5rIHJlbD0ic2hvcnRjdXQgaWNvbiIgdHlwZT0iaW1hZ2UveC1pY29uIiBocmVmPSJodHRwOi8vd3d3Lm1pY3Jvc29mdC5jb20vZ2VudWluZS9zdGF0aWMvaW1hZ2VzL2NvbW1vbi9GYXZpY29uLmljbyIgLz5kAgQPFgIeB1Zpc2libGVoZAIBDxYCHwFoZAICD2QWBGYPDxYCHwFoZGQCAQ9kFgICAw9kFgICAQ9kFgICAQ8WAh4Fc3R5bGUFE2xlZnQ6NDUlO3RvcDoxMjBweDtkAgQPFgIfAWhkAgcPDxYCHwFoZGRk5j9rmu1pmCYMYZ0g22H4KeQNaEU=" /> <noscript></noscript>
    I have Office Basic Addition 2003.  This software came from Dell preloaded on the computer.  I have called Microsoft and a customer service person checked my product license and said I have geniune Microsoft Office software.  His advice was to reload the software.  My CD Rom drive is broken and I cannot do that. Is there another solution?  Below is my report.  This computer was not purchased in large quantity.  This is a small business that bought one computer.  I don't know why this report would be given.
     Below is a list of the products that did not pass validation and instructions for addressing each product. Recommended approach:
    • If a single product did not pass validation, take actions outlined below to get genuine Office
    • If multiple products did not pass validation, identify your most needed Office product or suite and take actions outlined below to get genuine Office. Uninstall other, non-genuine Office products that are preventing you from passing validation.
    [0x80180114]

    Microsoft Office XP Professional with FrontPage

    Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.

    Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.

    If your computer does not belong to a large organization, you may be a victim of software counterfeiting. In that case, your best options to acquire genuine Microsoft Office are outlined on this Office Genuine Advantage web page. You can also contact the business where you purchased Office, purchased your computer with Office pre-installed, or had your computer serviced. Ask for their help to ensure that the copy of Office you purchased or received with the purchase of a new computer is genuine.

    To uninstall Office products:

    1. Quit all Office programs.
    2. Click Start, and then click Control Panel.
    3. Double-click Add or Remove Programs. (For Windows Vista, under Programs, click Uninstall a Program.)
    4. In the Currently installed programs list, locate and select products that did not pass validation
    5. Click Remove to remove the product(s) that you want to uninstall from the computer. (For Windows Vista, right-click product(s) and choose Uninstall.)
    Tuesday, June 29, 2010 8:35 PM

Answers

  • Hello allstatecanopies,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Your Dell OptiPlex GX270 computer has three installations of Office-family products.

    The installation of Office XP Professional w/Front Page is a widely pirated Volume Licensing edition of Office that has been blocked by Microsoft.

    The installation of Publisher 2002 is a Volume Licensing edition that requires a current and valid Volume Licensing Agreement with Microsoft to use legitimately.  It is unlikely that you have such an agreement; if not, then your use of this product is a nongenuine use.

    The installation of Office Basic Edition 2003 is reporting as a Genuine installation of an OEM licensed product, which is exactly what we would expect if it came preinstalled when you bought the computer and this license for Office from Dell.

    To correct this situation, go to the Add or Remove Programs applet in Control Panel and uninstall Office XP Pro w/Front Page and Publisher 2002.  Restart the computer twice after uninstalling.

    Then, visit www.microsoft.com/genuine and click on Validate Office.  If all went well, your Office Basic 2003 should now validate normally.

    Post back to let us know if it worked for you :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 1:28 PM

All replies

  • Hello allstatecanopies,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 29, 2010 8:41 PM
  • I went to the link ran the diagnostics tool.  Here is the report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {98CA1C7F-1707-4676-AB6F-E6C33A2357CD}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{98CA1C7F-1707-4676-AB6F-E6C33A2357CD}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1085031214-152049171-839522115</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20040929000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3B10096801848053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>OptiPlex GX270</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>54197-640-0000025-16365</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17075</Pid><PidType>14</PidType></Product><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>9E128A156CDAF0A</Val><Hash>6MlyEM4oSSyKN64b21pTSHfGoAA=</Hash><Pid>73102-OEM-5690152-16874</Pid><PidType>6</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B16E:Dell Inc|10008:Microsoft Corporation|1B16E:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

     

    Wednesday, June 30, 2010 1:18 PM
  • Hello allstatecanopies,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Your Dell OptiPlex GX270 computer has three installations of Office-family products.

    The installation of Office XP Professional w/Front Page is a widely pirated Volume Licensing edition of Office that has been blocked by Microsoft.

    The installation of Publisher 2002 is a Volume Licensing edition that requires a current and valid Volume Licensing Agreement with Microsoft to use legitimately.  It is unlikely that you have such an agreement; if not, then your use of this product is a nongenuine use.

    The installation of Office Basic Edition 2003 is reporting as a Genuine installation of an OEM licensed product, which is exactly what we would expect if it came preinstalled when you bought the computer and this license for Office from Dell.

    To correct this situation, go to the Add or Remove Programs applet in Control Panel and uninstall Office XP Pro w/Front Page and Publisher 2002.  Restart the computer twice after uninstalling.

    Then, visit www.microsoft.com/genuine and click on Validate Office.  If all went well, your Office Basic 2003 should now validate normally.

    Post back to let us know if it worked for you :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 1:28 PM
  • I went to Add or Remove Programs applet in Control Panel then I tried to remove Office XP Pro w/Front Page and Publisher 2002.  When trying to remove both itmes I got this error message: "Installation source for product is not available verify source exists and that you can access it."  What do I do to get these items off my computer?
    Wednesday, June 30, 2010 3:43 PM
  • Hello allstatecanopies,

    See if running the MS FixIt in this MS KB article takes care of the problem:  http://support.microsoft.com/kb/971187

    If the FixIt does not specifically tell you to restart the computer after it runs, restart the computer, then try uninstalling the two programs again.

    Keep us posted :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 30, 2010 4:09 PM
  • I ran Ms Fixit twice then I downloaded MS FixIT to my computer and ran something again. I restarted the computer twice and the two programs still will not remove.  The same error message comes up  "The installation source for the product is not available. Verify the source exists then you can access it."

    What can I do now to remove these programs?

     

    Wednesday, June 30, 2010 6:09 PM
  • My problem is not resolved.  Please reply with another suggestion.  Please help.  Why is my post mark answered?

    Thursday, July 1, 2010 12:48 PM
  • Hello allstatecanopies,

    Your post is marked answered because the suggested solution will work to correct your nongenuine Office problems.

    The problem you are having uninstalling the nongenuine Office and Publisher installations is not specific to Office Genuine Advantage (OGA), so by the rules of the forum there is not much help we can provide.  Once you do eventually get Office XP and Publisher uninstalled, then if there are any further OGA issues you can come back here for more assistance.

    I would suggest posting in the Office Answers forum which deals with general Office questions.  Here's the link:  http://social.answers.microsoft.com/Forums/en-US/officeinstall/threads?lc=1033&filter=alltypes

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 1, 2010 2:50 PM
  • Thank you for responding.
    Thursday, July 1, 2010 5:25 PM