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Cant install update for xp service pack 3 RRS feed

  • Question

  • I have the 3 months free trial of one care and have the product code to activate my 12 months, but when i go on it says i need critical updates which is service pack 3.  I have service pack 2 and am using xp but when i update to service pack 3 it restarts and then crashes ??

    I then have to start in safe mode with internet and then reset back to before installation. Help?

    Can I install service pack 3 with xp and why is it crashing.

    Wednesday, May 14, 2008 8:31 PM

Answers

  • Try turning off One Care antivirus before installing SP3. To turn off virus and spyware monitoring open One care>Change Settings>Antivirus and spyware>Off.

     

    Wednesday, May 14, 2008 8:46 PM
    Moderator