Password Failure RRS feed

  • Question

  • Can somebody pleasehelp me! I cannot complete installation because according to the system my password is not correct.  I created  new on just in case and still the system says I have te incorrect password.  I tried to contact customer support by providing my product key but they are asking for a 20 digit # and my product key is 25 digits long.  Please some body help, I need a customer service #.


    Monday, September 1, 2008 3:29 PM


  • I believe the maximum allowable password length is eight characters. If your password exceeds eight characters changing it to a shorter password should resolve the issue.

    Monday, September 1, 2008 3:46 PM