Hey TuyetPhuong
To know more about why it failed to qurantine can you send me the detailed logs. Instructions are below hwo to send the logs
Vista
1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)
XP
2. c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)
Note : These are hidden so you have to make sure that you enable show hidden files and folders
Let me know if you face any problem in the above steps
You can email me the logs at
montyj@microsoft.com
Thanks
Monty Jain[MSFT]