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How do I remove trojan:win32/meredrop from my computer? RRS feed

  • Question

  • I ran LiveOneCare scan and it comes up with trojan:win32/meredrop, but it failed to quarantine it. How do I get rid of this trojan virus from my computer? Help!
    Tuesday, August 19, 2008 3:46 PM

Answers

All replies

  • See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    -steve

    Tuesday, August 19, 2008 3:54 PM
    Moderator
  • Hey TuyetPhuong

     

     To know more about why it failed to qurantine can you send me the detailed logs. Instructions are below hwo to send the logs

     

    Vista

    1. c:\ProgramData\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG)

     

    XP

    2.      c:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLOG*(some file which starts with MPLOG) (This is if you have win xp)

     

    Note : These are hidden so you have to make sure that you enable show hidden files and folders

     

    Let me know if you face any problem in the above steps

     

    You can email  me the logs at

    montyj@microsoft.com

     

    Thanks

    Monty Jain[MSFT]

    Wednesday, August 20, 2008 11:38 PM