Where did my CD/DVD burner go?

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  If you can see your optical drive in Windows Explorer try to configure backup again to see if One Care can find your drive. If you still cannot see the drive in One Care please contact support - http://help.live.com/help.aspx?project=onecarev2&mkt=en-US

   

  Monday, September 10, 2007 2:17 PM

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  This happens if some cd/dvd burning software is installed. As Jim pointed out, please check you can see the drive in windows explorer. if you can see the drive in Windows explorer and not in OneCare, please file a bug.

   

  Please file a bug on Connect:  https://connect.microsoft.com/site/sitehome.aspx?SiteID=168

  See the Bug Submission Guide - http://connect.microsoft.com/content/content.aspx?ContentID=3480&SiteID=168 - for details on how to create and submit the Support Log zip file with your bug.
  

   

  Tuesday, September 11, 2007 11:53 AM