none
This copy of Windows is not genuine RRS feed

  • Question

  • I have a Dell E5410 that we bought new from Dell in August 2010 that came preinstalled with Windows 7 Pro.  I had to perform a clean install of Windows 7 Pro because of data corruption using a Windows 7 Pro OEM disk.  Now we are getting this message.

     

    How to fix please?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {1DE61820-9AD3-41A4-8F7F-ADDCB3D7E48A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DE61820-9AD3-41A4-8F7F-ADDCB3D7E48A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3053223523-2028271804-2228547322</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110128000000.000000+000</Date></BIOS><HWID>0ABA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>6F45428090AC710</Val><Hash>5DcUeSegtZl3hfQtTwya4/vg+3g=</Hash><Pid>81610-904-4696557-62493</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>887120F001E8F18</Val><Hash>5gZVMvmb9AdU0I1BynphaQospVU=</Hash><Pid>81602-908-0627535-68306</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-0952011
    Installation ID: 001836579835848612883663945093523924546582659806631546
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 4/5/2011 7:46:24 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:24:2011 11:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEA6GHmHL4q5N2aUXhxELBGccoJnrkqoL5QXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    E2    
      FACP   DELL    E2    
      HPET   DELL    E2    
      BOOT   DELL    E2     
      MCFG   A M I   GMCH945.
      TCPA     
      SLIC   DELL    E2    
      SSDT   PmRef  CpuPm

     

    Tuesday, April 5, 2011 11:59 PM

Answers

  • This was the answer.

    I don't know how I had the wrong key, but I did.  The actual COA under the battery was completely different.  I entered it and it immediately verified and didn't require a phone activation.

     

    Thanks!


    Jon Weiss
    Friday, April 8, 2011 5:44 PM
  • "baggio8" wrote in message news:0e8f84f8-e3d4-4a8f-96a7-d3e5cec814d2...

    Thank you for your response Colin.  Yes, I used the COA Product key that came with the computer.  The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk.   Is the problem that I am having because it was a different build than the Dell disk?  Can I correct this without getting the original Dell disk and rstoring from that?  That's just not a viable option at this point.

     

    Thanks,

     

    Jon


    Jon Weiss
    If you used a System Builder disk or a Retail Full Install disk, then you should have no problem using the COA Key from the computer.

    However, the Key in use here is an OEM_SLP Key, not a COA Key
    Check  the COA sticker on that PC - you will see that it's different to the one in the report.
    Use the Chang Product Key link at the bottom of the System Properties page to change the Key to the one on the sticker - you will then have to activate by phone.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, April 6, 2011 8:57 PM
    • Marked as answer by baggio8 Friday, April 8, 2011 5:15 PM
    Wednesday, April 6, 2011 5:44 PM
    Moderator

All replies

  • Did you use the COA product key from the sticker on the computer?  Does the Dell have a recovery partition?
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, April 6, 2011 12:47 AM
    Answerer
  • Thank you for your response Colin.  Yes, I used the COA Product key that came with the computer.  The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk.   Is the problem that I am having because it was a different build than the Dell disk?  Can I correct this without getting the original Dell disk and rstoring from that?  That's just not a viable option at this point.

     

    Thanks,

     

    Jon


    Jon Weiss
    Wednesday, April 6, 2011 5:18 PM
  • "baggio8" wrote in message news:0e8f84f8-e3d4-4a8f-96a7-d3e5cec814d2...

    Thank you for your response Colin.  Yes, I used the COA Product key that came with the computer.  The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk.   Is the problem that I am having because it was a different build than the Dell disk?  Can I correct this without getting the original Dell disk and rstoring from that?  That's just not a viable option at this point.

     

    Thanks,

     

    Jon


    Jon Weiss
    If you used a System Builder disk or a Retail Full Install disk, then you should have no problem using the COA Key from the computer.

    However, the Key in use here is an OEM_SLP Key, not a COA Key
    Check  the COA sticker on that PC - you will see that it's different to the one in the report.
    Use the Chang Product Key link at the bottom of the System Properties page to change the Key to the one on the sticker - you will then have to activate by phone.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, April 6, 2011 8:57 PM
    • Marked as answer by baggio8 Friday, April 8, 2011 5:15 PM
    Wednesday, April 6, 2011 5:44 PM
    Moderator
  • You need to use the proper Dell Windows 7 Professional Reinstallation disc and start over with a "clean install".  Please see: How to Request Dell Backup Discs
    Carey Frisch
    Wednesday, April 6, 2011 6:16 PM
    Moderator
  • Thanks for your response Carey.  Obviously, I don't want to "shoot the messenger", but what's up with that?  I've been using OEM disks for years to do clean installs with a proper COA.  That might be the official response, but it's not an acceptable one.  There's got to be a way to use an OEM disk.  I can't see every PC shop in the country telling a customer with a problem, "I can't fix your computer without the original Dell disk".  There has to be workarounds to deal with this issue even if they are so called "cracks".   Is this an example of MS being so over zealous in fighting piracy that they create an unworkable recovery situation?

    I'm hoping that you or some of the other fine experts can dig deeper for a solution.

    Thanks,

     

    Jon


    Jon Weiss
    Wednesday, April 6, 2011 6:35 PM
  • Actually, I believe Noel's post may resolve your issue without having to obtain a Dell OEM disk.

    Darin MS
    Thursday, April 7, 2011 9:31 PM
  • This was the answer.

    I don't know how I had the wrong key, but I did.  The actual COA under the battery was completely different.  I entered it and it immediately verified and didn't require a phone activation.

     

    Thanks!


    Jon Weiss
    Friday, April 8, 2011 5:44 PM
  • "baggio8" wrote in message news:fda9020d-fc9e-401a-be47-b89b66cd4e03...

    This was the answer.

    I don't know how I had the wrong key, but I did.  The actual COA under the battery was completely different.  I entered it and it immediately verified and didn't require a phone activation.

     

    Thanks!


    Jon Weiss

    Good news!
     
    Good luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 8, 2011 7:38 PM
    Moderator