Answered by:
This copy of Windows is not genuine

Question
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I have a Dell E5410 that we bought new from Dell in August 2010 that came preinstalled with Windows 7 Pro. I had to perform a clean install of Windows 7 Pro because of data corruption using a Windows 7 Pro OEM disk. Now we are getting this message.
How to fix please?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {1DE61820-9AD3-41A4-8F7F-ADDCB3D7E48A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1DE61820-9AD3-41A4-8F7F-ADDCB3D7E48A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3053223523-2028271804-2228547322</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5410</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="6"/><Date>20110128000000.000000+000</Date></BIOS><HWID>0ABA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>E2 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>6F45428090AC710</Val><Hash>5DcUeSegtZl3hfQtTwya4/vg+3g=</Hash><Pid>81610-904-4696557-62493</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>887120F001E8F18</Val><Hash>5gZVMvmb9AdU0I1BynphaQospVU=</Hash><Pid>81602-908-0627535-68306</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-0952011
Installation ID: 001836579835848612883663945093523924546582659806631546
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 3
Trusted time: 4/5/2011 7:46:24 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2011 11:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEA6GHmHL4q5N2aUXhxELBGccoJnrkqoL5QXF0=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL E2
FACP DELL E2
HPET DELL E2
BOOT DELL E2
MCFG A M I GMCH945.
TCPA
SLIC DELL E2
SSDT PmRef CpuPmTuesday, April 5, 2011 11:59 PM
Answers
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This was the answer.
I don't know how I had the wrong key, but I did. The actual COA under the battery was completely different. I entered it and it immediately verified and didn't require a phone activation.
Thanks!
Jon Weiss- Marked as answer by Carey FrischMVP, Moderator Friday, April 8, 2011 5:53 PM
Friday, April 8, 2011 5:44 PM -
"baggio8" wrote in message news:0e8f84f8-e3d4-4a8f-96a7-d3e5cec814d2...
Thank you for your response Colin. Yes, I used the COA Product key that came with the computer. The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk. Is the problem that I am having because it was a different build than the Dell disk? Can I correct this without getting the original Dell disk and rstoring from that? That's just not a viable option at this point.
Thanks,
Jon
Jon WeissIf you used a System Builder disk or a Retail Full Install disk, then you should have no problem using the COA Key from the computer.
However, the Key in use here is an OEM_SLP Key, not a COA KeyCheck the COA sticker on that PC - you will see that it's different to the one in the report.Use the Chang Product Key link at the bottom of the System Properties page to change the Key to the one on the sticker - you will then have to activate by phone.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, April 6, 2011 8:57 PM
- Marked as answer by baggio8 Friday, April 8, 2011 5:15 PM
Wednesday, April 6, 2011 5:44 PMModerator
All replies
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Did you use the COA product key from the sticker on the computer? Does the Dell have a recovery partition?
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Wednesday, April 6, 2011 12:47 AMAnswerer -
Thank you for your response Colin. Yes, I used the COA Product key that came with the computer. The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk. Is the problem that I am having because it was a different build than the Dell disk? Can I correct this without getting the original Dell disk and rstoring from that? That's just not a viable option at this point.
Thanks,
Jon
Jon WeissWednesday, April 6, 2011 5:18 PM -
"baggio8" wrote in message news:0e8f84f8-e3d4-4a8f-96a7-d3e5cec814d2...
Thank you for your response Colin. Yes, I used the COA Product key that came with the computer. The hard drive might have had a restore partition, but when I ran the clean install of Windows I deleted all partitions and then used an OEM disk to reinstall because I didn't have access to the Dell Restore disk. Is the problem that I am having because it was a different build than the Dell disk? Can I correct this without getting the original Dell disk and rstoring from that? That's just not a viable option at this point.
Thanks,
Jon
Jon WeissIf you used a System Builder disk or a Retail Full Install disk, then you should have no problem using the COA Key from the computer.
However, the Key in use here is an OEM_SLP Key, not a COA KeyCheck the COA sticker on that PC - you will see that it's different to the one in the report.Use the Chang Product Key link at the bottom of the System Properties page to change the Key to the one on the sticker - you will then have to activate by phone.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Wednesday, April 6, 2011 8:57 PM
- Marked as answer by baggio8 Friday, April 8, 2011 5:15 PM
Wednesday, April 6, 2011 5:44 PMModerator -
You need to use the proper Dell Windows 7 Professional Reinstallation disc and start over with a "clean install". Please see: How to Request Dell Backup Discs
Carey FrischWednesday, April 6, 2011 6:16 PMModerator -
Thanks for your response Carey. Obviously, I don't want to "shoot the messenger", but what's up with that? I've been using OEM disks for years to do clean installs with a proper COA. That might be the official response, but it's not an acceptable one. There's got to be a way to use an OEM disk. I can't see every PC shop in the country telling a customer with a problem, "I can't fix your computer without the original Dell disk". There has to be workarounds to deal with this issue even if they are so called "cracks". Is this an example of MS being so over zealous in fighting piracy that they create an unworkable recovery situation?
I'm hoping that you or some of the other fine experts can dig deeper for a solution.
Thanks,
Jon
Jon WeissWednesday, April 6, 2011 6:35 PM -
Actually, I believe Noel's post may resolve your issue without having to obtain a Dell OEM disk.
Darin MSThursday, April 7, 2011 9:31 PM -
This was the answer.
I don't know how I had the wrong key, but I did. The actual COA under the battery was completely different. I entered it and it immediately verified and didn't require a phone activation.
Thanks!
Jon Weiss- Marked as answer by Carey FrischMVP, Moderator Friday, April 8, 2011 5:53 PM
Friday, April 8, 2011 5:44 PM -
"baggio8" wrote in message news:fda9020d-fc9e-401a-be47-b89b66cd4e03...
This was the answer.
I don't know how I had the wrong key, but I did. The actual COA under the battery was completely different. I entered it and it immediately verified and didn't require a phone activation.
Thanks!
Jon Weiss
Good news!Good luck.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, April 8, 2011 7:38 PMModerator