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Problem with product key RRS feed

  • Question

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    I have installed windows live onecare and have followed the steps through but after 3 months, which it turns out I was in 'trail mode' I could not active the subscription.
    Saturday, July 19, 2008 1:44 AM

Answers

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  • Go to billing - https://billing.microsoft.com/home.aspx  and sign in using the Live ID and password used to purchase One Care to verify your subscription status. Then open One Care, select "Subscribe" and when asked to enter a Live ID use the Live ID and password used to purchase your subscription. Your subscription status will be recognized and One Care will activate.

     

    Saturday, July 19, 2008 3:15 PM
    Moderator
  • Product key was not recognized this is a new and good

    Saturday, July 19, 2008 9:55 PM
  • Try viewing the product key with a magnifier. If you are sure the product key was entered correctly please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Saturday, July 19, 2008 10:07 PM
    Moderator
  • If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, July 21, 2008 2:47 PM
    Moderator