CRM 2011 and Office 365 RRS feed

  • Question

  • Hi

    We  have CRM 2011 online and we access that using Windows Live Id. We have bought Subscription of Office 365 now. We want to access CRM 2011 online using our Office 365 ids. We use Office 365 ids to access SharePoint Online and Lync. How can we replace our Windows Live Ids with our Office 365 ids in CRM 2011 online?


    Thursday, May 17, 2012 9:58 PM

All replies

  • Hi,

    Windows Live ID continues to be a supported identity provider for Microsoft Dynamics CRM Online. However, Windows Live ID is not supported for Microsoft Dynamics CRM Online when provisioned through Microsoft Office 365. Microsoft Dynamics CRM Online customers that are not subscribed through Office 365 can access Microsoft Dynamics CRM Online through Windows Live ID.

    Through integration of Microsoft Dynamics CRM Online with Microsoft Office 365, Microsoft Dynamics CRM Online customers subscribed to Office 365 have single sign-on, also called identity federation, access to any Office 365 supported application, such as Microsoft Exchange Online. Similarly, when provisioned, Office 365 customers have access to Microsoft Dynamics CRM Online.

    The Microsoft Office 365 portal provides a single sign-on experience for Office 365 customers where they can sign in once and access any Office 365 application, including Microsoft Dynamics CRM Online. In addition, system user accounts in Microsoft Dynamics CRM Online can be provisioned in the Microsoft Online Services admin portal.

    My advise would be to go though some documents. Since you have both the accounts setup, you should be able to start using the 365 ID after integrating it with CRM online.

    One such article is: Microsoft Dynamics CRM Online Integration with Office 365


    I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.

    Ashish Mahajan, CRM Developer, CSG (Melbourne)
    My Personal Website: http://www.ashishmahajan.com
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    Thursday, May 17, 2012 10:23 PM