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Cannot boot up, black screen and error, no validation RRS feed

  • Question

  • Following your support procedure, but I am not impressed with this downtime. FYI, my laptop was purchased here in Taiwan with Chinese Vista pre-installed. I then sent it back to manufacturer to install English version. I'm not sure I have any packaging for the new installation. I do have a Vista disc, but not sure if chinese or Eng version. Thanks.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-YGCR3-RHVDP-T8TKX
    Windows Product Key Hash: wULq2JJhXZe/6NfVv2l4zlBR+gs=
    Windows Product ID: 89572-OEM-7332166-00040
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {EA1C9C4D-C98C-44D7-9AFD-A4333B75D3B8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: M:20090415193721654-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA1C9C4D-C98C-44D7-9AFD-A4333B75D3B8}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T8TKX</PKey><PID>89572-OEM-7332166-00040</PID><PIDType>2</PIDType><SID>S-1-5-21-750482513-1170257601-1587303275</SID><SYSTEM><Manufacturer>BenQ</Manufacturer><Model>Joybook S41</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>01.18</Version><SMBIOSVersion major="2" minor="4"/><Date>20080416000000.000000+000</Date></BIOS><HWID>FA333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Taipei Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>BenQ  </OEMID><OEMTableID>Joybook </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAeqiUOO4MDIr8kOCjEu3y9CoiYGqsVo8oKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel    CRESTLN
      TMOR   PTLTD          
      APIC   INTEL   CRESTLNE
      SLIC   BenQ    Joybook
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    Wednesday, April 15, 2009 12:37 PM

Answers

  • Hello fultorn,

     

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

     

    This means the file(s) have been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.


    Possible causing of this can include Malware infection, Hard Drive malfunction (can be from a few bad sectors all the way to a full failure), Random corruption and anything else that can Change a file in some way. 


    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, April 15, 2009 8:39 PM
    Wednesday, April 15, 2009 8:39 PM

All replies

  • Hello fultorn,

     

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

     

    This means the file(s) have been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.


    Possible causing of this can include Malware infection, Hard Drive malfunction (can be from a few bad sectors all the way to a full failure), Random corruption and anything else that can Change a file in some way. 


    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, April 15, 2009 8:39 PM
    Wednesday, April 15, 2009 8:39 PM
  • Thanks for your reply. System restore brought vista back to full function, however after a windows update....the same problem occured. I did yet another system restore, and then the system scan, which said some files were corrupt but some were not able to be fixed. I have now disabled windows updates, because I am fed up with this. It is absolute BS. I'll be going back to another OS that WORKS, ASAP.
    Any further comments or suggestions?
    Thursday, April 16, 2009 11:41 AM
  • Hi fultorn,

     Did you, by chance, see what Update was installed. If I know what update(s) it was, I can cross reference it with the two Mismatched files and confirm whether or not that update touches/updates those files. This could tell us if the Update was the cause or if it was just a coincidence that the update was installed around the same time Vista re-broke.

    Thanks,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Thursday, April 16, 2009 8:48 PM
  • Darin

    Below is a list of items installed from the last update .


    Definition Update for Windows Defender - KB915597 (Definition 1.55.1579.0)
    Installation date: ‎4/‎16/‎2009 1:24 PM

    Security Update for Windows Vista (KB960803)
    Installation date: ‎4/‎16/‎2009 1:24 PM

    Security Update for Windows Vista (KB952004)
    Installation date: ‎4/‎16/‎2009 1:24 PM

    Update for Windows Mail Junk E-mail Filter [April 2009] (KB905866)
    Installation date: ‎4/‎16/‎2009 1:24 PM

    Windows Malicious Software Removal Tool - April 2009 (KB890830)
    Installation date: ‎4/‎16/‎2009 1:23 PM

    Security Update for Windows Vista (KB956572)
    Installation date: ‎4/‎16/‎2009 1:22 PM

    Security Update for Windows Vista (KB959426)
    Installation date: ‎4/‎16/‎2009 1:22 PM

    Update for Windows Vista - English (KB937286)
    Installation date: ‎4/‎16/‎2009 1:21 PM

    Update for Windows Vista (KB951978)
    Installation date: ‎4/‎16/‎2009 1:21 PM

    Cumulative Security Update for Internet Explorer 7 for Windows Vista (KB963027)
    Installation date: ‎4/‎16/‎2009 1:21 PM

    Thanks

     

    Friday, April 17, 2009 9:26 AM
  • Hi again fultorn,

      Before you change back to a different OS (if you haven't done so already) would you mind installing those updates, one at a time (reboot in between each install)?

      If you have already changed OS (or if you are unwilling to  install the updates), then disregard this post.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Friday, April 17, 2009 9:36 PM
  • Hi
    As stated, those items were installed on the date indicated.

    This is a legitimate copy of windows vista. Why wont the validation simply allow me to re-enter the product ID? Or is that too simple?

    Can the wga be disabled?

    And by another OS, I mean anything BUT a microsoft product....

    Saturday, April 18, 2009 1:22 AM
  • Hi fultorn,

      "And by another OS, I mean anything BUT a microsoft product...."

      That's completly your choice. While I would like you to use Microsoft products, I'm not a marketing person so it's not my job to try and convince you to use one OS over the other. My job is to support Vista's anti-piracy systems. If it is your choice to continue using Vista (and have me help you sort out the problem) then lets put talk of other OSs aside, because, as I said, it's none of my business what OS you eventually decide to use. 

      As to the issue at hand. You had said 

    "System restore brought vista back to full function, however after a windows update....the same problem occured. I did yet another system restore, and then the system scan, which said some files were corrupt but some were not able to be fixed. I have now disabled windows updates"

      Unfortunatly, you didn't tell me if after the second system restore if Vista was back to normal again. So since the first restore fixed the problem, I assumed the second one did as well. So when I asked if you to reinstall those Update, I had been under the assumption that the 2nd system restore had reverted you back to a point before those updates had been installed.

    So at this point, I need to find out the current status of your Vista

    Is your Vista in a Genuine state?
    and
    Did the second system restore revert you to a point before those updates were installed?

    ~If the answer to both questions is Yes, then reinstalling the updatest, one at a time, would help to identify which Update (if any) is causing the issue to occure.

    ~If the answer to both questions is No, then I recommend doing a system restore to a point before those updates were installed. My feeling is that it will also bring you back to a Genuine state.


    As to the question "Why wont the validation simply allow me to re-enter the product ID? Or is that too simple?"

    Yes, too simple, because currently you have a Vista with corrupt files (one of which is the Kernel32.dll file which is basically the core or heart of Windows). Regardless if WGA existed or not, you would still be having problems. But instead of getting some system error, you are getting a wga error because wga just happens to monitor those files.

    "Can the wga be disabled?"

    Well actually with the slsvc.exe file being corrupt, you have (for the most part) disabled WGA, but because if it was that simple, the first thing a pirate would do is disable slsvc.exe. So, for that reason, if that slsvc.exe file (or any other wga protected system file) becomes modified or disabled, in any way, Vista automatically goes into a non-genuine state.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Saturday, April 18, 2009 2:31 AM
  • Darin
    Thanks for your continued attention to this matter. Since microsoft has no hesitation to hold hostage legitimate users with an anti-piracy program that so easily wrongly hijacks them , I haven't much choice at the moment than to take advantage of your help.
    I will say that I was pleased with vista, but WGA is sabotaging its own product it by allowing this to happen. And it is a rampant problem. They better fix it ASAP.

    In answer to your two questions; yes, functionality was restored with the second restore to a point before the updates. I have no idea if my vista is in a "genuine" state, since I've made no other changes and disabled further updates, preferring to have a working computer. Are you saying I should enable updates and allow WGA to shut down my system again? Then try installing updates individually? How do I do this? Download updates, but don't install & then have option to install them individually?

    Thanks
    Saturday, April 18, 2009 6:37 AM
  • Hi
    Can you offer me any other possible solutions since your last post?

    Thanks
    Tuesday, April 21, 2009 4:25 AM
  • Hello fultorn,

      Microsoft has not hijacked your vista. As I said, you had Vista System Files (that are necessary for the proper operation of Vista) that had been modified or had become corrupted. Your Vista would have been either unstable or completly unusable, even without WGA.  In your case (and in the case of many of the others in this forum) when Vista says it's non-genuine, it's not an accusation about the user or the Product Key. Vista is just stating a fact that file have been changed...they are no long as Microsoft made them...so in other words, the files are non-genuine and as such, the program (Vista) is non-genuine. In this situation WGA has a twofold purpose. It's primary focus is to discourage piracy but in the process it also alerts the user to serious system problems.

      At this point, if I understand correctly, your Vista is functioning as it was before the issue occured (i.e. fully functional) and you currently have Automatic Updates turned off.

    You have two options that I can see:

    a) You can continue using Vista, as is. I do not recommend this option as you do not automaticly get the security and other importent Microsoft Updates. To get these updates you would have to manually install updates thru the Windows Update interface (by clicking the Start button, typing 'windows update' and hitting enter and then selecting the update you want to download and install)

    or

    b) If you would like to continue receiving the security and other importent Microsoft Updates, automaticly, we will need to know which update (if any) caused the issue.  Since we know that you can return to a Genuine (fully functional) state by doing a System Restore, you can install each update, one at a time (with a reboot in between each install) and if Vista goes Non-Genuine, you then know which update caused it.  You can then do a System Restore back to a Genuine state.   If, however, you install all the updates without any problem (which is what I expect) then there must be some other cause of the issue (such as a possible malware infection or possible hardware malfunction) But at least, at that point, you know you can turn Autiomatic Updates back on again, without fear of Vista going Non-Genuine, which is very importent from a security point of view.


    You actually have a 3rd option, but I don't think it's very good and I only mention it because it is an option available to you. You can backup your importent files off the computer and then reinstall Vista.

    Thank you,
    Darin MS
     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Wednesday, April 22, 2009 12:32 AM