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2nd Hand PC woes RRS feed

  • Question

  •  

    I've just bought a second hand Compaq laptop from "Cash Converters."

     

    When I have tried to update windows with Service Pack 2 & IE7 it fails validation with a blocked VLK.

     

    When I have looked futher into it, the machine has Windows XP Pro installed, but the COA on the bottom of the machine is for Windows XP Home.

     

    Please advise!

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23836
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {759561E6-BD89-43C8-9770-B485390D45C9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{759561E6-BD89-43C8-9770-B485390D45C9}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23836</PID><PIDType>1</PIDType><SID>S-1-5-21-1454471165-1060284298-1864198163</SID><SYSTEM><Manufacturer>Hewlett-Packard          </Manufacturer><Model>Presario 2100 (DM963A)   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KAM1.49  </Version><SMBIOSVersion major="2" minor="3"/><Date>20030912******.******+***</Date></BIOS><HWID>E3543A07018400DE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Sunday, February 24, 2008 10:34 PM

Answers

  • Dle1942,

     

    You're right, it does have a nongenuine installation of XP Pro.

     

    I am assuming that there is no easily accessed recovery partition on the hard disk because most of the time the person who installed the nongenuine XP deletes it.

     

    Contact HP/Compaq customer support to inquire about the availability of recovery CDs.

     

    Or check www.restoredisks.com

    Monday, February 25, 2008 3:02 AM