Load Data on email router config. RRS feed

  • Question

  • Hi

    I am having a problem setting up the email router on a client's exchange box, particularly when I click 'Load Data'

    The client is using host headers. I've checked the following options:

    • Make sure the account that is running the Microsoft CRM 4.0 E-mail Router Service is added to the PrivUserGroup Security Group in Active Directory.
    • The Account that is specified for the Access Credentials needs to be a CRM Admin User. If the Access Credentials are set to Local System then the computer Account needs to be a member of the PrivUserGroup Security Group in Active Directory.
    • Make sure the url is spelled correctly as it is case sensitive for the Organization Name.
    • DeploymentProperties table may have incorrect values if you have modified the port or hostheaders on your website. To update the DeploymentProperties table see http://support.microsoft.com/kb/950248

    I don't entirely know how the URL will be case sentitive, but other than that all looks right.

    Interestingly I am having issues passing my credentials across to MS CRM through AD. Quite often I need to explicitly type in my credentials when opening up the URL.

    Another interesting bit is that the organization name is of the type .co.uk so for example fabrikam.co.uk.

    This causes my url specified to be http://dynamic.co.uk/fabrikam.co.uk

    Help appreciated,


    Karlo Swart - http://www.ver206.com
    Friday, April 24, 2009 1:49 PM


  • Hi Karlo,

    the name of the Organisation Name in the URL is case sensitive.
    The name of your Organisation is MyOrg, then the url must look like this


    Viele Grüße Michael Sulz axcentro GmbH
    Saturday, April 25, 2009 10:56 AM