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Vista re-activation failing: URGENT RRS feed

  • Question

  •  

    OK, I've always had lots of fun with my Full Retail Vista Ultimate, ever since my first BIOS update I've had to reactivate over the phone service ( the online component always being stroppy )....  but always successfully. Until now. Bizarrely it never liked the automated service, but was ok when installation ID was repeated to an operator. This time the automated system gives me a greenlight, but the resultant code apparantly doesn't match my installation ID. Tis same code is given by the operator, to no avail

     

    The error code I'm getting 0xC004E003

     

    This is a legit full retail boxed copy of Vista Ultimate. It has only been used on one PC, the one it is currently installed on. I'm using the latest public SP1 released recently.

     

    The reason for forced reactivation was that I had to reset my CMOS due to messing w/ memory timings and resulting in a non bootable PC ( oops )

     

    However, I have an album deadline today and I really could do with being able to use my PC again.

     

    I must confess, I find it pretty annoying that I've had continual hassles w/ activation given that I paid about £300. Perhaps there is some way of removing my product key from whatever horrific status it's been stuck on since shortly after I purchased?

     

    Cheers

     

    CDJay

    Wednesday, January 16, 2008 6:35 AM

Answers

  •  

    OK this has been solved; I realise that someone was about to tell me this is in the wrong forum... it isn't. Here's why Wink

     

    There is nothing wrong w/ my product key, yada yada, but the license files were corrupted. Microsoft support told me to run the command prompt ( I was in reduced functionality mode ) by putting c:\windows\System32 into the adress bar and then run cmd.exe as administrator.

     

    There was then a series of commands issued using slmgr.exe, definitely the -rebuild, -upk ( uninstall product key ), -rilc ( reinstall license files ) followed by putting the product key back in and attempting activation again w/ the internet disconnected.

     

    Then the previously given activation code worked flawlessly.

     

    I wish I'd taken better notes, as I strongly suspect this would help out other people in the same situation.

     

    If you find yourself in a similar situation, I'd recommend ringing up microsoft support and selecting the option about genuine windows.

     

    I came this close <> to buying a new product key as I urgently needed my PC to meet a deadline for today. I hope I spare someone else the mental torment Wink

     

    CDJay

     

     

     

     

    Wednesday, January 16, 2008 9:33 AM

All replies

  •  

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-66JJ6-MQ3W6-39MRY
    Windows Product Key Hash: V0I3mseBPHRDphVULq+5JB5JUZA=
    Windows Product ID: 89587-014-3038761-71552
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {518F435B-4C11-4D76-9B93-B61F64ADDA11}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.longhorn.080101-1935
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{518F435B-4C11-4D76-9B93-B61F64ADDA11}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-39MRY</PKey><PID>89587-014-3038761-71552</PID><PIDType>5</PIDType><SID>S-1-5-21-3506250643-1056120370-3756772677</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-DQ6</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F12C HH</Version><SMBIOSVersion major="2" minor="4"/><Date>20070802000000.000000+000</Date></BIOS><HWID>4B333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>64E322EEC8FD70C</Val><Hash>+1xjylo3hAyNt1NdE/cVarsy2Z4=</Hash><Pid>81602-902-8853747-68728</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, January 16, 2008 6:55 AM
  •  

    OK this has been solved; I realise that someone was about to tell me this is in the wrong forum... it isn't. Here's why Wink

     

    There is nothing wrong w/ my product key, yada yada, but the license files were corrupted. Microsoft support told me to run the command prompt ( I was in reduced functionality mode ) by putting c:\windows\System32 into the adress bar and then run cmd.exe as administrator.

     

    There was then a series of commands issued using slmgr.exe, definitely the -rebuild, -upk ( uninstall product key ), -rilc ( reinstall license files ) followed by putting the product key back in and attempting activation again w/ the internet disconnected.

     

    Then the previously given activation code worked flawlessly.

     

    I wish I'd taken better notes, as I strongly suspect this would help out other people in the same situation.

     

    If you find yourself in a similar situation, I'd recommend ringing up microsoft support and selecting the option about genuine windows.

     

    I came this close <> to buying a new product key as I urgently needed my PC to meet a deadline for today. I hope I spare someone else the mental torment Wink

     

    CDJay

     

     

     

     

    Wednesday, January 16, 2008 9:33 AM