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    I am repeatedly getting the WGA announcement that one of my programs is invalid. I have not added any Microsoft Windows programs since I bought my computer (new, software installed). My diagnostics are as follows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
     
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {6547BE44-5F3A-4961-AFFE-E0A875AA3E57}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: M:20100213140031939-
    Validation Diagnostic:
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
     
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6547BE44-5F3A-4961-AFFE-E0A875AA3E57}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1998262169-1797223084-1284913882</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20071215000000.000000+000</Date></BIOS><HWID>DC303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>720CD26AB62571A</Val><Hash>D6UMlXLHjmKLslMUUs/ItHDCcso=</Hash><Pid>81602-909-6354712-68821</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 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
     
    Licensing Data-->
    Software Licensing service is not running.
     
    Windows Activation Technologies-->
    N/A
     
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAQAAAAAAAgABAAEAJJRe+Pwy8nu2WWT+iP12V+xQ8vQ2+axWKoU=
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm
     
    How can I stop my computer from shutting down because of this?
     

     

    • Moved by Darin Smith MS Tuesday, February 16, 2010 9:37 PM VCista issue moved to Vista section (From:Office Genuine Advantage Validation Issues (Office))
    Saturday, February 13, 2010 8:28 PM

Answers

  • Question
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    Hello Mazola,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:36 PM
    Tuesday, February 16, 2010 9:36 PM

All replies

  • Question
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    0
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    Hello Mazola,

    Please repost in the Vista section of this forum http://social.microsoft.com/Forums/en-US/genuinevista/threads

    Your post inadvertently ended up in the Office section.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, February 13, 2010 8:38 PM
  • Question
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    0
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    Hello Mazola,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]


    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair file .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:36 PM
    Tuesday, February 16, 2010 9:36 PM