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Mail Merge Defaulting "Save As" as an XML and not a DOC RRS feed

  • Question

  • Howdy,

    I've had a few problems with mail merges. I'm not entirely sure if its a word thing or something that CRM is doing to cause word to do it.

    I have a few templates that download as a doc, but when users do a save as it comes up as XML instead of a doc or a docx. I have google'd this, but I'm getting all kinds of trash results because these terms are way too common.

    Anyone out there have any wisdom on this?

    Monday, June 6, 2016 12:02 PM