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Office XP Validation Problem RRS feed

  • Question

  • I have attempted to download updates for Office XP and received the following message:

     

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

     

    However, when I try to activate it by going to "help", "activate product" I receive the message that this product has already been activated.

     

    I've read many of the posts on this site, and none of them seem to help.  However, here is the results from the MGA report.

     

    Thanks for your help!

    Steve

     

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-MYHTY-HJTRP-HB3BG

    Windows Product Key Hash: rB5FksbIsW+6DqEf6vLs8Igs7cQ=

    Windows Product ID: 55274-OEM-2213562-25794

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: 35c026ef-9d91-4c16-8211-63a517108b86

    Is Admin: Yes

    AutoDial: Yes

    Registry: 0x0

    WGA Version: Registered, 1.7.17.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>35c026ef-9d91-4c16-8211-63a517108b86</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-HB3BG</PKey><PID>55274-OEM-2213562-25794</PID><PIDType>3</PIDType><SID>S-1-5-21-1993962763-1708537768-1343024091</SID><SYSTEM><Manufacturer>SOYO__</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021011000000.000000+000</Date></BIOS><HWID>DCCF300F0184B76F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>              <Software><Office><Result>101</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>A3D7C13D598B9C0</Val><Hash>uX1xLZQUee2C4hz7x2AZS7K3Pxc=</Hash><Pid>55866-718-0361927-17885</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Sunday, April 22, 2007 2:07 AM

Answers

  • Is there some reason that I'm not receiving any responses to my inquiry?
    Thursday, April 26, 2007 3:51 AM
  • Rusticknight,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete".
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, April 26, 2007 8:34 PM

All replies

  • Is there some reason that I'm not receiving any responses to my inquiry?
    Thursday, April 26, 2007 3:51 AM
  • Rusticknight,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete".
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.


    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, April 26, 2007 8:34 PM
  • Stephen Holm, Thank you for your help in resolving my problem.  Your solution worked perfectly! 

     

    Thanks again,

     

    Steve

    Friday, April 27, 2007 3:46 AM