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    I bought the Genuine Advantage Windows XP Pro "package"

    I got my email from Microsoft.

    I created a Restore point

    I uninstalled Norton Antivirus

    I went to the location and download this file KeyUpdateTool.exe

    I click Yes to continue to update my product key with the new key I got in the email.

    Then I got the message:

    The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again [Error: 0x80004005]

    I deleted the copies of KeyUpdateTool.exe and went back to my restore point.

    Tried to download the update tool again - same result

    Want do I do next?

    Saturday, August 19, 2006 5:35 PM

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    Gavin:

     

    Can you turn off any firewalls, antivirus, or popup blockers you have?

     

    Thanks,

    -phil

    Saturday, August 19, 2006 5:53 PM