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Cannot activate Vista Business SP1 after reinstall because of virus problems RRS feed

  • Question

  • The Vista in question is installed on a Toshiba notebook using the original activation key fixed on the bottom of the notebook. I normal activation and even tried to activate it by telephone, but to no avail.

    I really need help on this one, please. Thanks.

    I downloaded the MGADiag tool. Below is the the output from this tool.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-R7X4H-6F2XJ-VVMP9

    Windows Product Key Hash: UqxyryRKzOt7kYPGi0qReynjiPg=

    Windows Product ID: 89576-OEM-7332141-00216

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.006

    ID: {E266BDD2-E333-4FC6-84A2-7055424963F2}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Signed By: N/A, hr = 0x800b0100

    Product Name: Windows Vista (TM) Business

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.101014-0432

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: N/A, hr = 0x800b0100

    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    Browser Data-->

    Proxy settings: advisorcache.sanlam.co.za:8080

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E266BDD2-E333-4FC6-84A2-7055424963F2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VVMP9</PKey><PID>89576-OEM-7332141-00216</PID><PIDType>2</PIDType><SID>S-1-5-21-3357269535-2677785651-2469508313</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080528000000.000000+000</Date></BIOS><HWID>A7313507018400EA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>8B54A91290BB968</Val><Hash>BCZ9tc+CIZmpbFzOiGhIZKpw/KM=</Hash><Pid>89451-OEM-6618025-84433</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, Business edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89576-00146-321-400216-02-7177-6001.0000-1112011

    Installation ID: 009542715380020015182764625734257844560175193060171932

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: VVMP9

    License Status: Notification

    Notification Reason: 0xC004F032.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ9iAKQIOhWckUaDBgyujNI6aOny9FpbdqSsVu+XKoU=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC TOSINV TOSINV00

      FACP TOSINV TOSINV00

      HPET TOSINV TOSINV00

      BOOT TOSINV TOSINV00

      MCFG TOSINV TOSINV00

      ASF! TOSINV TOSINV00

      SLIC TOSINV TOSINV00

      SSDT PmRef CpuPm

     

     

    Thursday, April 21, 2011 2:24 PM

Answers

  • Hello Jacobofski,

      Aside from the error code "Notification Reason: 0xC004F032" (which isn't telling me much) I'm not seeing any obvious issues in the Diagnostic Report. So the first thing I want you to try is the below set of steps. These steps will do two things 1) recreate Vista's Licensing Store and 2) change the Product key to the key on the sticker on your PC.  These two thing fix a large majority of the Vista Genuine issues we see.

     

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) Vista should require you to enter a Product Key and/or re-Activate.  Be sure to use the Product key on the sticker located on the side, bottom or (for some laptops) in the battery compartment of the PC. Also, to Activate, please use the By Phone method.

     

    Thank you,


    Darin MS
    Thursday, April 21, 2011 5:46 PM