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  • I  AM SO CONFUSED!   IT SAYS MY WINDOWS ARE NOT VALID.. I HAVE WINDOWS  XP PRO..  WHY WOULDN'T MY WINDOWS BE VALID.. I BOUGHT THEM WHEN  I GOT MY COMPUTER..
     I AM TRYING TO MAKE THINGS RIGHT TO NOW AVAIL..  I TOOK MY COMPUTER TO A NEW TECHNICIAN AND NOW ALL OF THIS IS STARTING... I HAVE TRIED TO REACH PEOPLE AT MICROSOFT TO NO AVAIL..?????????????????????????????????????

    Sunday, December 16, 2007 10:45 PM

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  •  

    Hi Deb4194,

     

    You've come to the right place!

     

    First things first......Please follow these steps for assistance:

     

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

     

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

     

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, December 17, 2007 3:59 AM