error code: 0x80040509 - The Product key is not valid for this media type. Please use correct installation CD to re-install windows RRS feed

  • Question

  • I am getting this error message:

    The Product key is not valid for this media type. Please use correct installation CD to re-install windows. error code: 0x80040509

    Was trying to fix my Compaq Presario SR1222NX.  Long story, but I ended up with a new Mother Board, new CPU and my old Hard Drive that had been reformatted.

    Loaded a new copy of Windows XP Home.

    Have loaded most of my old applications and restored files.

    Have not yet registered or activated Windows XP Home.

    All was running fine.

    Loaded Service Pack 3.

    Got the above message (error code: 0x80040509)

    Started Windows in Save mode to load and run MGADiag.exe.

    Got this information:

    Diagnostic Report (1.9.0019.0):


    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY

    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=

    Windows Product ID: 55274-640-8834005-23500

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010300.3.0.hom

    ID: {F30C2E17-ED1A-4B35-94D4-07EC6F1D32AB}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered,

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A


    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A


    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    <!-- [if !supportEmptyParas]--> <!-- [endif]-->

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F30C2E17-ED1A-4B35-94D4-07EC6F1D32AB}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23500</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-920026266-839522115</SID><SYSTEM><Manufacturer>A0005</Manufacturer><Model>A0005092</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.24    </Version><SMBIOSVersion major="2" minor="3"/><Date>20050811000000.000000+000</Date></BIOS><HWID>6903300701844073</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 


    Licensing Data-->



    Windows Activation Technologies-->



    HWID Data-->



    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 175AB:GENUINE C&C INC|1B426:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005


    OEM Activation 2.0 Data-->



    (1) Is the problem caused because I have not yet Registered and Activated my new Windows XP product?


    (2) Is there a way to resolve without re-installing Windows XP and re-formatting and re-loading all my applications?


    (3) Please advise
    Monday, February 8, 2010 4:08 PM


  • Hello Eulie2001,

    (1)  No.

    (2)  A very slim "maybe" by using the product key updater utility:  http://go.microsoft.com/fwlink/?linkid=45668  try it, ya never know...:-)

    (3)  The installation CD you used to install Windows is a hacked and cracked CD that combines elements of XP Home with elements of the Volume Licensing edition of XP Pro.  It is not an official Microsoft installation CD nor is it an HP/Compaq recovery CD.

    The following advice is offered based on the assumption that the computer has a Certificate of Authenticity for XP Home Edition affixed to the case.

    Your best option is to contact HP/Compaq to see if you can order a set of recovery discs for this computer, which will put the Genuine Windows it shipped from HP with, back onto the computer.  If HP no longer stocks the recovery discs, try a third party supplier such as http://www.restoredisks.com.  You did mention that you replaced the computer's motherboard, which under normal circumstances could be a deal-breaker IF a generic, non-HP motherboard was installed, OR if a motherboard from a different model of HP/Compaq computer is installed.  In such case, the recovery discs would not see the right data in the mothebroard BIOS and they would stop installing XP with an error code about not installing on the right HP computer.

    However, your mgadiag report does show that the BIOS is reporting as an HP BIOS, so the recovery discs just might work afterall.

    If you cannot acquire the recovery discs, or if the recovery discs do not want to work with your replaced motherboard, Plan B is to ask friends and relatives if you can borrow the genuine hologrammed Microsoft Windows XP Home Edition installation CD that comes with systembuilder/OEM/small manufacturer licenses for XP Home.  Use this CD, along with the Product Key on the CoA affixed to the computer, to install XP Home onto the computer.  Once XP is installed, you will have to activate telephonically rather than by the automated online activation system:  http://support.microsoft.com/kb/307890

    DO NOT be tempted to download an iso file of an XP Home CD from the internet.  If you do, it's likely you'll just get more of the same wacky mutant CDs that you already tried and did not work, or worse you'll get an iso that has the latest undetectable rootkits and malware embedded in it, and these will get installed on your computer right along with XP.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 8:45 PM
    Monday, February 8, 2010 5:35 PM