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Deploying CRM 4.0 Rollups to Clients RRS feed

  • Question

  • My company currenlty uses CRM 4.0 on UR9 and would like to deploy UR18 to approximately 150 clients. I understand that the CRM autoupdate feature is an option, but, if my understanding is correct, this requires each user to be an administrator to install the update. We have very few users outside of IT who are administrators, so this option is not feasible. What is the recommended method of deploying CRM UR18 under these conditions? Is there a way to roll out this update without having to go to each workstation and manually enter administrator credentials? Can this be done via WSUS/Eminentware? Thanks in advance for your reply.

    -Michael

    Friday, July 22, 2011 2:54 PM

Answers

  • Thanks so much for your replies! After many unsuccessful tests we decided to open up a Premier Support Case with Microsoft. They informed us that any CRM update older than 2011 will have to be installed manually. There is no way to install these rollups without providing local admin privileges/credentials to end users or disabling UAC. The CRM AutoUpdate feature does not work for these updates either. Users still need to be a local admin on their box to install them via AutoUpdate. The Microsoft representative stated that for CRM 2011 and newer, deploying CRM 2011 with WSUS or CRM AutoUpdate without admin creds is possible. Unfortunately, we ended up installing the rollups manually at every workstation. Hopefully when we decide to roll out CRM 2011 that we do not run in to these issues again.


    Michael Ruiz
    • Marked as answer by Michael.Ruiz Tuesday, August 9, 2011 8:11 PM
    Tuesday, August 9, 2011 8:10 PM

All replies

  • Hi,

    CRM outlook client installation supports deployment via Group Policy. If you perform a Group Policy-based software deployment, you can publish the software updates and make it available to users from a list of applications in Add or Remove Programs in Control Panel. When you publish software for users, you give them the opportunity to decide if and when they want to install it (In this case advise them to install the update or for higher management IT professionals  your team may have to install).

    For further informaiton you may reffer: http://msdn.microsoft.com/en-us/library/dd979248.aspx and http://msdn.microsoft.com/en-us/library/dd979249.aspx


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

    Friday, July 22, 2011 4:32 PM
  • Hi,

    You may also reffer to teh solution mentioned in the following blog post: http://blog.expertsoftware.co.uk/post/2009/08/21/CRM-v4-Client-Auto-Update-Procedure.aspx


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    • Proposed as answer by Jehanzeb.Javeed Friday, July 22, 2011 4:33 PM
    • Unproposed as answer by Michael.Ruiz Friday, July 22, 2011 6:40 PM
    Friday, July 22, 2011 4:33 PM
  • Thank you for the quick reply! However, this does not help solve our issue. We would like to be able to push the CRM rollups without end user interaction. The solution you proposed would prompt the user for the install, and would also require them to provide Administrator credentials which our users do not have. We would like to have the CRM update deployed silently without the end user seeing anything.


    Michael Ruiz
    Friday, July 22, 2011 6:40 PM
  • Hi,

    The solution i mentioned does not reqiure the Administrator Proveleges for the end user (you will only grant user the proviles to install the update only and privelieges will be granted via Group Policy Management) the other supported way i would suggest is to use System Center Configuration Manager (SCCM) which is widely used in enterprise scale deployments and would prefer instead of Group Policy Management. For further information on distrbuting Outlook clients setups or updates you may reffer: http://technet.microsoft.com/en-us/library/gg584032.aspx


    Jehanzeb Javeed

    http://worldofdynamics.blogspot.com
    Linked-In Profile |CodePlex Profile

    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Friday, July 22, 2011 7:51 PM
  • Hi Michael,

    assuming you have the CRM update/distribution in MSI, EXE, MSP format and it can be run silently, then you can definetely create a package to do this, publish it and report on it using EminentWare.


    David G
    Thursday, July 28, 2011 8:53 PM
  • Thanks so much for your replies! After many unsuccessful tests we decided to open up a Premier Support Case with Microsoft. They informed us that any CRM update older than 2011 will have to be installed manually. There is no way to install these rollups without providing local admin privileges/credentials to end users or disabling UAC. The CRM AutoUpdate feature does not work for these updates either. Users still need to be a local admin on their box to install them via AutoUpdate. The Microsoft representative stated that for CRM 2011 and newer, deploying CRM 2011 with WSUS or CRM AutoUpdate without admin creds is possible. Unfortunately, we ended up installing the rollups manually at every workstation. Hopefully when we decide to roll out CRM 2011 that we do not run in to these issues again.


    Michael Ruiz
    • Marked as answer by Michael.Ruiz Tuesday, August 9, 2011 8:11 PM
    Tuesday, August 9, 2011 8:10 PM