none
WGA Notify fails during install RRS feed

  • Question

  • I have tried running WGA Notification from automatic updater and manually.  Install fails while installing files, providing a WgaNotify Setup Error box with the text "access is denied."  I then get "WgaNotify installation did not complete.  Windows XP has been partially updated and may not work properly."

    Any assistance provided is greatly appreciated.

    WGA Diagnostic tool dump follows:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-KX9HW-YM6W9-XHR2G
    Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
    Windows Product ID: 55277-OEM-2111907-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 25ed355f-3e32-45fd-a385-d9868f64f6da
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>25ed355f-3e32-45fd-a385-d9868f64f6da</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-1398874003-3825734521-2271419490</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCG-K25(UC)</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0110X1</Version><SMBIOSVersion major="2" minor="3"/><Date>20040519000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>22E23B07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>VAIO Computer</model></SBID><OEM/></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>808EF5DD19849AE</Val><Hash>jhAwNUWx6D5InhBkRIZM5tYskLY=</Hash><Pid>70141-OEM-5621554-31096</Pid><PidType>13</PidType></Product></Products></Office></Software></GenuineResults> 

    Saturday, March 31, 2007 12:58 PM

Answers

  •  Hi ToddMB,

     

    Sorry for the wait, we believe we have identified the problem. The installation is repeatedly failing when the file WgaLogon.dll tries to install. Our Devs suggest the following steps:
     
    1) Navigate to the Windows/system32 folder
    2) Find the file "WgaLogon.dll"
    3) Rename that file to WgaLogon.dll.old
    4) Reboot and rerun the Stand-alone installer (the one that you downloaded from http://go.microsoft.com/fwlink/?linkid=69498)

     

    We have had other users where this has resolved the issue, but I want to confirm it resolves your specific situation.

     

    Thank you again for working with us, I know this is a hassle.

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    • Marked as answer by Carl-S Wednesday, July 23, 2008 11:58 PM
    Wednesday, April 25, 2007 8:49 PM

All replies

  • On a possibly related note, Windows Media Player 11 is also failing to install...  I get error message 80070005 - "general access denied error."  Norton Internet Security was disabled for both installs.
    Saturday, March 31, 2007 1:21 PM
  • Hi shbermingham,
     
      This is a strange one.  From the Diagnostic Report, you do appear to be logged in as an Admin on the computer so that's not the problem.  
     

    We have discussed it here and since WGA Notifications only needs write access to the C:\windows\system32 folder to install, we assume the error that you are receiving is caused by the system32 folder being set to Read Only. Not sure how that would happen, but there is an easy test to see if that is the cause of the problem.
     
    1) Open Notepad.
    2) Type in some random text.
    3) Click on "File" then click "Save As"
    4) In the Save As window, navigate to the C:\windows\system32 folder
    5) Type "test" as the file name and click the "Save" button
    6a) If you get any errors and/or the file does Not save to the folder, then we know that's the issue
    6b) If the file saves to the folder without error, then something else is causing the problem.
     

    Post back and tell us what the results of the above test are and, depending on the result, we will have additions information or steps for you.
     
    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 2, 2007 10:38 PM
  • Fails here as well, on two machines so far. Updates are waiting on three others, but hopefully this can get resolved before I go through this with all of them.

     

    Notepad writes successfully to c:\windows\system32.

     

    Logged in as Administrator.

     

    Where can the diag tool be found?

    Friday, April 6, 2007 2:04 PM
  • Hello shbermingham,

     

      Please try installing the same update, but from this location http://go.microsoft.com/fwlink/?linkid=69498

     

    This should tell us if it is Automatic Update that may be causing the issue or if it is a function of the WGA install, itself.

     


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

    p.s. To all the other posters: It is very nice that you all are informing me that you are having a simillare issue as shbermingham, but without a describtion of your specific issue and a Diagnostic Report I can not confirm that you are having the same issue or if you have a slightly diffrent issue (that may require a diffrent fix). It would also be allot less confusing to troubleshoot shbermingham's issue if all the other posters would create their own thread. I can then troubleshoot each issue separately.

    Friday, April 6, 2007 10:26 PM
  • Folks:

     

    Are you running the installation package under Administrator?

     

    Do you have the C:\windows\system32 directory under READ ONLY? (It should *not* be read-only).

     

    -phil

    Tuesday, April 10, 2007 8:22 AM
  • I'm having the same issue with a student's laptop that was LOADED with Mal-ware.  I can't load KB905474 from Windows update or manually.  I also cannot load KB927978, KB867460, or the Live OneCare 90 day trial. 

    I have cleaned the system of known malware, and did a repair of Windows XP. When I load updates it continues to fail on the above updates.

    Sunday, April 22, 2007 6:17 PM
  • ToddMB,

    Please follow these steps for assistance:

    If the computer is operational, run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 22, 2007 6:54 PM
  • I suppose starting over might be better than going in circles. It is a Dell Laptop, with XP Pro, and a Dell COA on it.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4f4a55a1-a03e-4e63-aa4e-8c4295aff24e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4f4a55a1-a03e-4e63-aa4e-8c4295aff24e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-746137067-1993962763-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E8803F07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7336AAB634B506E</Val><Hash>qBTTezOjQ/X3xvf1ZpO++uVOCrE=</Hash><Pid>70141-055-6439931-56388</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Sunday, April 22, 2007 7:32 PM
  • ToddMB,

     

    Please try this post from Darin Smith of Microsoft:

     

    1)Log on as a user that is a Computer Administrator.  Click start, then run, then type in "regsvr32 -u \system32\legitcheckcontrol.dll".

    2) Delete the file LegitCheckControl.DLL from the c:\windows\system32 folder (this removes the WGA Validation ActiveX control, in case it is corrupt or improperly installed)

    3) Download and install the WGA Validation ActiveX control at http://go.microsoft.com/fwlink/?LinkId=69479  (this will re-install the WGA Validation ActiveX control which is required to validate)

    4) Go to http://www.microsoft.com/genuine/diag/ and click the "Start Diagnostic" button, if there are any problems listed, click the "Resolve Now" button. The site will either resolve the problem itself or provide steps for you to follow. Once you complete the Diagnostic without error, click the "Validate Windows" button.

    5) Retry the Windows Update site.

     

    If you were able to "Validate Windows" at the Diagnostic Site, but you are still having problems with the Windows Update site, there may be a problem with the Windows Update files, on your computer. Try the below steps:

     

    6) Click 'Start' button, then 'Run...'

    7) In the Run window, Type: cmd  <click OK>

    8) In the command prompt, type the following command: Net stop wuauserv  <press Enter>

    9) In Windows Explorer, navigate to C:\Windows and delete the Softwaredistribution folder.

    10) In Windows Explorer, navigate to C:\Windows\system32 and delete the Softwaredistribution folder.

    11) Back at the command prompt, type the following:  Net start wuauserv <press Enter>

    12) reboot and try Windows Update again.

    (note: the next time Windows Update does a scan for updates, the Softwaredistribution folders (and the included files) will be recreated)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    Sunday, April 22, 2007 7:53 PM
  • I think I've made progress.  I had just done a repair again just before that last post.  I tried to run the WGA Notify update immediately but couldn't, probably because it needs other updates to be loaded first (Windows Installer 3.1).  I updated Norton with the Intelligent updater I had previously downloaded, befoere connecting it to the Internet. Probably inconsequential, but this was the process.  I then loaded the WIndows Installer, and rebooted.  I then was able to go to the Windows Update and it seems to be loading all the updates properly (Before it woould just immediately pop up with a failure message for all updates, although it didn't seem to try any).  I'm now on 47 of 75 updates it had selected, with 905474 still yet to come, but it looks better than it did before.

     

    Todd

    Sunday, April 22, 2007 8:26 PM
  • The Updates stopped again at the WGA Notify again, so I followed your steps ( which I didn't see before my previous post).  The first part went as expected and I was able to re-istall the Active-X control, and validate properly.   I retried the update site with no luck.  I did notice that I had to reload the .NET 1.1 SP1, which had successfully installed prior. When I clicked the install button it went straight to the failed installs screen.

    After deleting the SoftwareDistribution folders, and rebooting, I tried Windows Updata again, but the same issue.  I note that it did not need to re-download the files though, and went straight to the install.  Normally I was de-selecting IE7, but this time I forgot to de-select it.  When it was going throught he download portion though, it skipped over IE7 with a failed message. Norton's Live Update service no longer works as well, similar issue, that it doesn't even try it just goes straight to the failure message.

     

    Todd

    Sunday, April 22, 2007 9:08 PM
  • I looked at some of the other posts on this same issue so I am copying the wga log here.

     

    [WGA.log]
    0.440: ================================================================================
    0.440: 2007/04/22 15:50:35.223 (local)
    0.440: c:\e51f72f49441a20d4ab243903e21\update\update.exe (version 6.3.3.0)
    0.450: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.450: Hotfix started with following command line:
    0.450: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.530: CreateUserInterface:  GetProcAddress for DefineInstallCustomUI failed:  0x7f
    2.473: InstallInfCatalogFile: Installing c:\e51f72f49441a20d4ab243903e21\update\WGA.cat as _000000_.cat...
    2.483: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
    2.613: InstallInfCatalogFile: Installation succeeded.
    2.824: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
    2.824: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
    2.824: DoInstallation: CleanPFR failed: 0x2
    2.824: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    2.834: SetProductTypes: InfProductBuildType=BuildType.IP
    2.834: SetAltOsLoaderPath: No section uses DirId 65701; done.
    3.244: DoInstallation: FetchSourceURL for c:\e51f72f49441a20d4ab243903e21\update\update.inf failed
    3.244: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102
    3.244: BuildCabinetManifest: update.url absent
    3.244: Starting AnalyzeComponents
    3.244: AnalyzePhaseZero used 0 ticks
    3.244: No c:\windows\INF\updtblk.inf file.
    3.244: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    3.244: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    5.427: Wiz2Proc:CreateFile failed for eula.txt:INVALID_HANDLE_VALUE
    5.427: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallWGA$
    6.549: C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem9.CAT trusts inf c:\windows\inf\oem9.inf of device DOT4PRT\VID_03F0&PID_4E11&MI_02&DOT4&PRINT_HPZ\9&2E6D7322&0&1
    10.845: Third Party Provider = Intel for PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_81\3&61AAA01&0&F0
    13.529: Third Party Provider = Intel for PCI\VEN_8086&DEV_24CA&SUBSYS_45418086&REV_01\3&61AAA01&0&F9
    13.960: Third Party Provider = Intel for PCI\VEN_8086&DEV_24CC&SUBSYS_00000000&REV_01\3&61AAA01&0&F8
    14.430: Third Party Provider = Intel for PCI\VEN_8086&DEV_3340&SUBSYS_00000000&REV_03\3&61AAA01&0&00
    14.821: Third Party Provider = Intel for PCI\VEN_8086&DEV_3341&SUBSYS_00000000&REV_03\3&61AAA01&0&08
    16.944: SetupVerifyInfFile failed with error 0x490 for oem0.inf of device ROOT\SYSTEM\0002
    27.900: OEM file scan used 24656 ticks
    27.910: AnalyzePhaseOne: used 24666 ticks
    27.910: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    27.910: AnalyzeComponents: Hotpatching is disabled.
    27.910: AnalyzePhaseTwo used 0 ticks
    27.910: AnalyzePhaseThree used 0 ticks
    27.910: AnalyzePhaseFive used 0 ticks
    27.910: AnalyzePhaseSix used 0 ticks
    27.910: AnalyzeComponents used 24666 ticks
    27.910: Downloading 0 files
    27.910: bPatchMode = FALSE
    27.910: Inventory complete: ReturnStatus=0, 24666 ticks
    27.950: Num Ticks for invent : 24706
    27.950: Allocation size of drive C: is 4096 bytes, free space = 26918174720 bytes
    27.950: Drive C: free 25671MB req: 10MB w/uninstall 0MB
    27.950: CabinetBuild complete
    27.950: Num Ticks for Cabinet build : 0
    27.950: DynamicStrings section not defined or empty.
    27.970: FileInUse:: Detection disabled.
    28.981: Registering Uninstall Program for -> WGA, WGA , 0x0
    28.981: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed: 0xe0000102
    34.329: System Restore Point set.
    34.589: Copied file:  C:\WINDOWS\system32\spmsg.dll
    36.152: PFE2: Not avoiding Per File Exceptions.
    36.202: GetCatVersion:  Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\WGA.cat with error 0x57
    36.212: GetCatVersion:  Failed to retrieve version information from C:\WINDOWS\WGA.cat with error 0x80092004
    37.433: Copied file:  C:\WINDOWS\system32\LegitCheckControl.dll
    37.634: DoInstallation: Installing assemblies with source root path: c:\e51f72f49441a20d4ab243903e21\
    37.634: Num Ticks for Copying files : 9684
    38.185: Num Ticks for Reg update and deleting 0 size files : 551 
    38.205: Starting process:  C:\WINDOWS\system32\spupdsvc.exe /install "Enables Installer to complete its scheduled post-reboot tasks"
    39.376:  Return Code = 0
    39.386: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    39.386: Starting process:  C:\WINDOWS\system32\spupdsvc.exe /delete
    39.426:  Return Code = 0
    40.207: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.cat failed: 0x2
    42.160: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0

    Sunday, April 22, 2007 9:30 PM
  • Again folowing directions from other posts, here's the wganotify.txt (It's not wgawizard.txt)

     

    [WgaNotify.log]
    0.100: ================================================================================
    0.100: 2007/04/18 15:37:16.350 (local)
    0.110: e:\e15d2a4d7b49f0dc8b1e\update\update.exe (version 6.3.3.0)
    0.200: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.200: Hotfix started with following command line: -z
    0.200: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.330: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.330: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.330: DoInstallation:CreateProgressDialog failed
    0.330: WgaNotify Setup canceled.
    5338.266: Message displayed to the user: WgaNotify Setup canceled.
    5338.266: User Input: OK
    5338.266: Update.exe extended error code = 0xf00d
    5338.266: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    1.452: ================================================================================
    1.452: 2007/04/19 08:33:40.623 (local)
    1.452: c:\f5a42fe9ec7a58b845315de3d2d1\update\update.exe (version 6.3.3.0)
    1.713: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    1.723: Hotfix started with following command line: -z
    1.723: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.863: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    1.863: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    1.873: DoInstallation:CreateProgressDialog failed
    1.883: WgaNotify Setup canceled.
    116.288: Message displayed to the user: WgaNotify Setup canceled.
    116.288: User Input: OK
    116.288: Update.exe extended error code = 0xf00d
    116.288: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.060: ================================================================================
    0.060: 2007/04/22 01:37:50.055 (local)
    0.060: c:\9ee84414aa9731e7fee2ae95a6fa9e\update\update.exe (version 6.3.3.0)
    0.140: Hotfix started with following command line: /norestart
    0.140: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.150: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.150: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.150: DoInstallation:CreateProgressDialog failed
    0.150: WgaNotify Setup canceled.
    6.119: Message displayed to the user: WgaNotify Setup canceled.
    6.119: User Input: OK
    6.119: Update.exe extended error code = 0xf00d
    6.119: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.050: ================================================================================
    0.050: 2007/04/22 01:38:58.153 (local)
    0.050: c:\6f88ae3fadbff6205d6b26aaa5b79705\update\update.exe (version 6.3.3.0)
    0.150: Hotfix started with following command line: /norestart
    0.150: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.180: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.180: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.180: DoInstallation:CreateProgressDialog failed
    0.180: WgaNotify Setup canceled.
    1.953: Message displayed to the user: WgaNotify Setup canceled.
    1.953: User Input: OK
    1.953: Update.exe extended error code = 0xf00d
    1.953: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.351: ================================================================================
    0.361: 2007/04/22 01:42:37.282 (local)
    0.361: c:\c44ac7261421e297037f70a481\update\update.exe (version 6.3.3.0)
    0.621: Hotfix started with following command line: /norestart
    0.671: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.801: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.801: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.801: DoInstallation:CreateProgressDialog failed
    0.811: WgaNotify Setup canceled.
    3.705: Message displayed to the user: WgaNotify Setup canceled.
    3.705: User Input: OK
    3.705: Update.exe extended error code = 0xf00d
    3.705: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.121: ================================================================================
    0.121: 2007/04/22 01:44:02.835 (local)
    0.121: c:\7f6f61ec26594300760e8e9a6e044d77\update\update.exe (version 6.3.3.0)
    0.341: Hotfix started with following command line: /norestart
    0.341: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.371: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.371: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.371: DoInstallation:CreateProgressDialog failed
    0.381: WgaNotify Setup canceled.
    10.576: Message displayed to the user: WgaNotify Setup canceled.
    10.576: User Input: OK
    10.576: Update.exe extended error code = 0xf00d
    10.576: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.120: ================================================================================
    0.120: 2007/04/22 09:16:00.234 (local)
    0.120: c:\37f3c02b1ef108e793b7a746ee0637a7\update\update.exe (version 6.3.3.0)
    0.240: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.240: Hotfix started with following command line: -z
    0.250: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.260: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.260: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.260: DoInstallation:CreateProgressDialog failed
    0.270: WgaNotify Setup canceled.
    1384.010: Message displayed to the user: WgaNotify Setup canceled.
    1384.010: User Input: OK
    1384.010: Update.exe extended error code = 0xf00d
    1384.010: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.941: ================================================================================
    0.941: 2007/04/22 11:07:04.044 (local)
    0.941: c:\00deb897c20fa588c4\update\update.exe (version 6.3.3.0)
    1.242: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    1.272: Hotfix started with following command line: -z
    1.282: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.472: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    1.472: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    1.472: DoInstallation:CreateProgressDialog failed
    1.482: WgaNotify Setup canceled.
    431.400: Message displayed to the user: WgaNotify Setup canceled.
    431.400: User Input: OK
    431.400: Update.exe extended error code = 0xf00d
    431.400: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    2.263: ================================================================================
    2.263: 2007/04/22 12:04:35.819 (local)
    2.263: c:\04b94ac277eef8e8719dcf3bf1\update\update.exe (version 6.3.3.0)
    2.383: Hotfix started with following command line: /norestart
    2.383: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    2.473: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    2.473: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    2.473: DoInstallation:CreateProgressDialog failed
    2.473: WgaNotify Setup canceled.
    5.067: Message displayed to the user: WgaNotify Setup canceled.
    5.067: User Input: OK
    5.067: Update.exe extended error code = 0xf00d
    5.067: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.210: ================================================================================
    0.291: 2007/04/22 12:20:24.172 (local)
    0.291: c:\2b7b6604ba959afa3d903d5c\update\update.exe (version 6.3.3.0)
    0.651: Hotfix started with following command line: /norestart
    0.651: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.831: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.831: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.831: DoInstallation:CreateProgressDialog failed
    0.881: WgaNotify Setup canceled.
    5.368: Message displayed to the user: WgaNotify Setup canceled.
    5.368: User Input: OK
    5.368: Update.exe extended error code = 0xf00d
    5.368: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.230: ================================================================================
    0.250: 2007/04/22 12:31:23.481 (local)
    0.250: c:\3003752109585538c1\update\update.exe (version 6.3.3.0)
    0.491: Hotfix started with following command line: /norestart
    0.541: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.621: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.621: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.621: DoInstallation:CreateProgressDialog failed
    0.631: WgaNotify Setup canceled.
    3.044: Message displayed to the user: WgaNotify Setup canceled.
    3.044: User Input: OK
    3.044: Update.exe extended error code = 0xf00d
    3.044: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.140: ================================================================================
    0.140: 2007/04/22 12:42:34.556 (local)
    0.140: c:\a8387b5eed8f7126e7\update\update.exe (version 6.3.3.0)
    0.351: Hotfix started with following command line: /norestart
    0.351: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.371: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.371: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.371: DoInstallation:CreateProgressDialog failed
    0.381: WgaNotify Setup canceled.
    2.354: Message displayed to the user: WgaNotify Setup canceled.
    2.354: User Input: OK
    2.354: Update.exe extended error code = 0xf00d
    2.354: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.831: ================================================================================
    0.841: 2007/04/22 12:45:24.842 (local)
    0.841: c:\f0525a2ba1f2b7710f\update\update.exe (version 6.3.3.0)
    1.262: Hotfix started with following command line: /norestart
    1.282: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.372: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    1.372: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    1.382: DoInstallation:CreateProgressDialog failed
    1.422: WgaNotify Setup canceled.
    4.787: Message displayed to the user: WgaNotify Setup canceled.
    4.787: User Input: OK
    4.787: Update.exe extended error code = 0xf00d
    4.787: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.170: ================================================================================
    0.201: 2007/04/22 12:53:43.609 (local)
    0.201: c:\83797c55507133433d7d7640\update\update.exe (version 6.3.3.0)
    0.381: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.381: Hotfix started with following command line: -z
    0.381: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.401: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.401: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.401: DoInstallation:CreateProgressDialog failed
    0.411: WgaNotify Setup canceled.
    2.904: Message displayed to the user: WgaNotify Setup canceled.
    2.904: User Input: OK
    2.904: Update.exe extended error code = 0xf00d
    2.904: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.812: ================================================================================
    0.842: 2007/04/22 13:33:29.751 (local)
    0.842: c:\4f7837a68e71fdc6aac8ae1c3bf85cbc\update\update.exe (version 6.3.3.0)
    1.523: Hotfix started with following command line: /norestart
    1.523: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.673: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    1.673: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    1.673: DoInstallation:CreateProgressDialog failed
    1.733: WgaNotify Setup canceled.
    295.275: Message displayed to the user: WgaNotify Setup canceled.
    295.275: User Input: OK
    295.275: Update.exe extended error code = 0xf00d
    295.275: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    2.404: ================================================================================
    2.404: 2007/04/22 14:24:09.133 (local)
    2.404: c:\7e8ca1695d95e3c7dad37a18522e28\update\update.exe (version 6.3.3.0)
    2.954: Hotfix started with following command line: /norestart
    3.025: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    3.415: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    3.415: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    3.415: DoInstallation:CreateProgressDialog failed
    3.455: WgaNotify Setup canceled.
    6.520: Message displayed to the user: WgaNotify Setup canceled.
    6.520: User Input: OK
    6.520: Update.exe extended error code = 0xf00d
    6.520: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.261: ================================================================================
    0.261: 2007/04/22 15:35:47.666 (local)
    0.271: c:\062d80dab246b20aaf2e61ed21b6a4\update\update.exe (version 6.3.3.0)
    0.391: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.401: Hotfix started with following command line: -z
    0.401: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.501: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.501: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.501: DoInstallation:CreateProgressDialog failed
    0.511: WgaNotify Setup canceled.
    128.034: Message displayed to the user: WgaNotify Setup canceled.
    128.034: User Input: OK
    128.034: Update.exe extended error code = 0xf00d
    128.034: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.100: ================================================================================
    0.100: 2007/04/22 15:53:54.326 (local)
    0.100: c:\cf381a29bac5abcab71c16c00ed589a1\update\update.exe (version 6.3.3.0)
    0.180: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.190: Hotfix started with following command line: -z
    0.190: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.200: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.200: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.200: DoInstallation:CreateProgressDialog failed
    0.230: WgaNotify Setup canceled.
    3.595: Message displayed to the user: WgaNotify Setup canceled.
    3.595: User Input: OK
    3.595: Update.exe extended error code = 0xf00d
    3.595: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.631: ================================================================================
    0.631: 2007/04/22 16:03:31.822 (local)
    0.631: c:\e86a7c570374679691\update\update.exe (version 6.3.3.0)
    0.751: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.751: Hotfix started with following command line: -z
    0.751: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.831: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.831: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.831: DoInstallation:CreateProgressDialog failed
    0.831: WgaNotify Setup canceled.
    152.780: Message displayed to the user: WgaNotify Setup canceled.
    152.780: User Input: OK
    152.780: Update.exe extended error code = 0xf00d
    152.780: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.561: ================================================================================
    0.561: 2007/04/22 16:26:16.912 (local)
    0.561: c:\d7122e80a160fd7f07fbf65b73b6bf4e\update\update.exe (version 6.3.3.0)
    0.931: Hotfix started with following command line: /norestart
    0.931: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.031: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    1.031: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    1.031: DoInstallation:CreateProgressDialog failed
    1.031: WgaNotify Setup canceled.
    3.255: Message displayed to the user: WgaNotify Setup canceled.
    3.255: User Input: OK
    3.255: Update.exe extended error code = 0xf00d
    3.255: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.611: ================================================================================
    0.611: 2007/04/22 17:11:33.972 (local)
    0.621: c:\389e0d3c20622104ca\update\update.exe (version 6.3.3.0)
    0.831: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.831: Hotfix started with following command line: -z
    0.841: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.861: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.861: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.861: DoInstallation:CreateProgressDialog failed
    0.861: WgaNotify Setup canceled.
    4.196: Message displayed to the user: WgaNotify Setup canceled.
    4.196: User Input: OK
    4.196: Update.exe extended error code = 0xf00d
    4.196: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    Sunday, April 22, 2007 10:15 PM
  • So I realized that when I deleted the SoftwareDistribution folders, I was doing it from the command line, which didn't affect the subfolders.  I went through the process again, and deleted them entirely.  I still have the same issue with the WGA (fromthe Update site or manually) but I did manage to load the XML update and the .NET update.  I also resolved my issues with Norton's.

     

    The only "Criticals" I have left are IE7, and WGA Notify.

    Monday, April 23, 2007 3:24 AM
  • Still standing by for what to try next.
    Monday, April 23, 2007 9:46 PM
  • The problem is most likely caused by security permissions.  You can use secedit.exe manually to find and fix these, but the easiest way is to use Dial-a-fix (google it) and use the repair permissions tool (which also uses secedit, but automatically passes the required command options to it).

     

    Hope this helps.

     

    vikato

    "I became insane, with long intervals of horrible sanity." -- Edgar Alan Poe

    Wednesday, April 25, 2007 3:39 PM
  •  Hi ToddMB,

     

    Sorry for the wait, we believe we have identified the problem. The installation is repeatedly failing when the file WgaLogon.dll tries to install. Our Devs suggest the following steps:
     
    1) Navigate to the Windows/system32 folder
    2) Find the file "WgaLogon.dll"
    3) Rename that file to WgaLogon.dll.old
    4) Reboot and rerun the Stand-alone installer (the one that you downloaded from http://go.microsoft.com/fwlink/?linkid=69498)

     

    We have had other users where this has resolved the issue, but I want to confirm it resolves your specific situation.

     

    Thank you again for working with us, I know this is a hassle.

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    • Marked as answer by Carl-S Wednesday, July 23, 2008 11:58 PM
    Wednesday, April 25, 2007 8:49 PM
  • Just so you know I've tried everything suggested, I did try the dial-a-fix permissions reset, and that did not seem to help.

     

    I went to the System32 folder, but there was no wgalogon.dll file there.  I did a search of the hd, and couldn't find it at all. I copied one from another system, but that din't work either.

     

    I did notice, that the Product key partially listed in the WGA log file doesn't match the one on the COA on the machine.  It has passed all validation tests, but maybe it secretly doen't like that code, and just doesn't want to come right out and say it.

     

    I know I've seen links to a product key updater on this forum, so I'll try to use that and see what happens.  I'm desperate I guess.

     

    Wednesday, April 25, 2007 10:30 PM
  • I went through the Product key steps, and everything still seems to be the same.  I've seen other posts that claim a XP repair fixed the problem, but I've actually done that three times now.  The first few were to get rid of the malware, but everytime this was always a sticking point.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-DW28Q-3PBPP-9K2FJ
    Windows Product Key Hash: 2XqrgnokuU4r12JetEsLmpkqdp4=
    Windows Product ID: 76487-OEM-2257255-08231
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4f4a55a1-a03e-4e63-aa4e-8c4295aff24e
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-138-800706ba
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-800706ba

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4f4a55a1-a03e-4e63-aa4e-8c4295aff24e</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-9K2FJ</PKey><PID>76487-OEM-2257255-08231</PID><PIDType>3</PIDType><SID>S-1-5-21-746137067-1993962763-1343024091</SID><SYSTEM/><BIOS><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>E8803F07018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7336AAB634B506E</Val><Hash>qBTTezOjQ/X3xvf1ZpO++uVOCrE=</Hash><Pid>70141-055-6439931-56388</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    WgaNotify

    0.040: ================================================================================
    0.040: 2007/04/25 17:58:50.519 (local)
    0.040: c:\700be0e095a673696e\update\update.exe (version 6.3.3.0)
    0.140: Hotfix started with following command line: /norestart
    0.140: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.150: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.150: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.150: DoInstallation:CreateProgressDialog failed
    0.150: WgaNotify Setup canceled.
    1.312: Message displayed to the user: WgaNotify Setup canceled.
    1.312: User Input: OK
    1.312: Update.exe extended error code = 0xf00d
    1.312: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    0.050: ================================================================================
    0.050: 2007/04/25 17:59:23.717 (local)
    0.050: c:\dd0a0a5ddc86e8d56302e56e8d61\update\update.exe (version 6.3.3.0)
    0.140: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.140: Hotfix started with following command line: -z
    0.140: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    0.160: CreateUserInterface:  DefineInstallCustomUI returned 0x5
    0.160: CreateUserInterface: DefineInstallCustomUI Failed: 0x5
    0.160: DoInstallation:CreateProgressDialog failed
    0.160: WgaNotify Setup canceled.
    3.245: Message displayed to the user: WgaNotify Setup canceled.
    3.245: User Input: OK
    3.245: Update.exe extended error code = 0xf00d
    3.245: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    .

    Just in case anything is different now.
    Wednesday, April 25, 2007 11:02 PM
  •  

    Hi Todd,

     

      First off, the reason your Product Key is diffrent from the one shown in the diagnostic report is that your computer was preinstalled with Windows XP and was built by Dell. Large computer manufaturers use a generic key when preinstalling Windows, and put a stick on the computer with your unique Product Key. If you ever need to reinstall windows (on that computer) use the Product Key on the sticker....but for right now, the generic key is fully Genuine and can be used without worry.

     

    Let me explain how WGA works and then we will examine your options, going forward:

     

    There are two Windows Genuine Advantage components: KB892130 and KB905474:

     

    1) KB892130 - Windows Genuine Advantage Validation Tool - This is an ActiveX control that is a Required install to be able to use the Windows Update site as well as to download most files from the Microsoft Download Center. More info on KB892130: http://support.microsoft.com/kb/892130/en-us

    2) KB905474 - Windows Genuine Advantage Notification - This is NOT a Required Install. It is an application that informs the user if their install of Windows XP is Genuine. It is available from Windows Update, Microsoft Download Center as well as thru the Automatic Updates service. More info on KB905474: http://support.microsoft.com/kb/905474/en-us

     

    OK, We know your Windows is Genuine, you currently have the ActiveX Validation Tool control installed, so you do have access to the Microsoft Download site, Windows Update site and any other site that requires Validation.

     

    So at this point, you have a choice:

    1) Since WGA Notifications is optional, Since your Windows is known Genuine, and Since you have access to all WGA protected sites (using the ActiveX Control). You have the option to just not install WGA Notifications. (Simply put, you will loss nothing by not installing WGA Notifications)

    or

    2) If you really want WGA Notifications installed, I will need to direct you to make a Free WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and work with one of our technical support agents, as I have no further ideas on how to get your install to work.

     

    If you do decide to create a service request, I only ask that you post the confirmation number in this thread, so I can look up and monitor the progress of the issue.

     

    Todd, I am Very sorry that I couldn't be more help to you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

     

    Wednesday, April 25, 2007 11:23 PM
  • I will need to continue on, because it causes further issues, and because I can't except defeat.  Mainly though this seems to be preventing me from loading any other updates, like Defender definitions, Media Player 11, and even the Live OneCare trial.  I do wonder though, if the WGA Notification is optional, why is it listed under Critical updates?

    I will check back and let you know what comes of this.  Thanks for the assistance thus far.

    Thursday, April 26, 2007 1:00 PM
  • Todd--I had the exact same problem and went thru the same exercise you did--then opened up a new case as suggested---I was contacted by email by a technician and for whatever reason I decided to shut my whole system down---literally--including unplugging it---still nothing--so--I went into MS Update and when prompted to download any new updates, I  excluded the WGA but included all the rest ---after successfully doing that--I went back into MS Update and attempted to download and install the WGA Notification and VOILA!--it worked--I have no idea why and neither did the techie who I notified as follows( her initial solution is also under my response):

    Thanks Annie for your quick response--believe it or not, after unsuccessfully trying to install WGA and the other update over 12 times, I tried to install them again last night with the 4 new updates MS sent and it worked----I have no idea why it worked now but the bottom line is that everything is in working order---very weird---so thanks for your quick response----all is now in order---regards

    Dear Robert,

    Thank you for contacting Microsoft Online Support Service. My name is Annie, and I am glad to work with you. For your reference, the case ID for this service request is SRX1033298716. You can contact me directly by sending an email to v-30azho@mssupport.microsoft.com with the case ID in the subject line.

    From your description, I understand that the Windows Genuine Advantage (WGA) tool (KB905474) could not be installed due to WgaNotify Setup Errors stating "Access is denied" and "Windows XP has been partially updated and may not work properly". After running the test in the other thread it successfully. However, KB 935902 failed to install with the same error "Access Denied" and an error code 0x80070005 either. In addition, the Windows Genuine Advantage (WGA) tool (KB905474) was not insalled as a 'cancelled' update but KB 935902 was not installed as a 'failed update'. There was no problem with downloading and installing the "MS Windows Defender" updates. If I have misunderstood your concern, please feel free to let me know.

    I understand the inconvenience that you are experiencing. Please be assured that I will try my best to help you with the issue.

    The issue may occurs due to a temporary network issue. Let's restart the computer and try to access Windows Update again to see if we are still receiving the error. Please use Internet Explorer (IE) to access the following link directly:

    http://update.microsoft.com

    If we still receive the same error code, the issue may occur if one of the following factors is true:

    1. Security programs running in the background that interfere with the installation of Windows Updates.
    2. The permission settings in the System Files and registry are inappropriate.

    Let's take the following steps to troubleshoot this issue.

    Suggestion 1: Temporarily disable the security programs for troubleshooting purposes only
    ===================================================================
    Let's first ensure that any Spy Sweeper or firewall programs you have running are not interfering with Windows Update. Even though you may have had a Spy Sweeper/ firewall accelerator running for some time without any previous problems accessing Windows Update, new updates for these programs can create unforeseen issues. For your convenience I have listed some of the more common applications which may cause conflicts with Windows Update below.

    Spy Sweeper
    Sygate Personal Firewall
    Norton Internet Security
    Freedom Firewall
    Zone Alarm Firewall

    If so, to determine if the above applications are causing the issue, please temporarily turn them off and see if you can now access the Microsoft Windows Update website. Please ensure the program is re-enabled after we complete the troubleshooting steps.

    If this issue appears to be related to a firewall program, I also recommended that you contact the firewall manufacturer to obtain the information to configure the firewall options to allow the access to the Windows Update site.

    Suggestion 2: Reset permissions
    ========================
    This step will reset the permission settings on this system, which may take us some time. Your patience is highly appreciated.

    Step 1: Download SubInACL (SubInACL.exe)
    -----------------------------------------
    1. Please download the subinacl.msi from the following link and save the installation patch on the Desktop:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en#AffinityDownloads

    2. Please go to the Desktop and double click the downloaded file to install it.
    3. Please select C:\Windows\System32 as the destination folder during the Iinstallation (Note: We assume C:\ is the system partition). Later we will use this tool to reset the current permission settings on the machine.

    Step 2:
    -------
    1. Click Start, Run, type: notepad C:\reset.cmd and press Enter. Choose Yes when you are prompted.
    2. Copy the following commands and then paste them into the opened Notepad window:

    @echo off

    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f

    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=system=f

    @Echo =========================
    @Echo Finished.
    @Echo =========================
    @pause

    3. After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.
    4. Click Start, Run, type: C:\reset.cmd and press Enter to run the commands we have pasted.
    5. You will see a DOS-like window processing the request.

    (NOTE: It may take several minutes, please be patient. When it is finished, you will be prompted with "Finished, press any key to continue".)

    After completing the above steps, please refer to the Windows Update website to install the update again.

    However, if the issue still persists, please assist me in collecting the following information for further research.

    How to collect the WindowsUpdate.log file:
    ===============================
    1. Click on Start, Run and type "WindowsUpdate.log" (With the quotation marks)
    2. Click on the OK button. You will see a notepad named "WindowsUpdate.log"
    3. Now click on the "File" menu and then click on the "Save As" and select "Desktop" in the "Save in" option on the top of the window.
    4. Click on the Save button. The file will be saved on your Desktop, send the file to me as an attachment in your email to:
    v-30azho@mssupport.microsoft.com.

    How to collect System Information:
    ===========================
    1. Click "Start", go to "Run", type in "MSINFO32" (without quotation marks) and press Enter to start System Information.
    2. On the popup window, on the menu bar, click "File", and click "Save"; save it as an NFO file, such as "system.nfo" to your local Desktop.
    3. Find the file, right-click on this file, click "Send To", and click "Compressed (zipped) Folder".
    4. Please send it as an attachment to
    v-30azho@mssupport.microsoft.com.

    Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

    Your feedback is very important to us. Please send me a reply on the results for the suggestions above at your earliest convenience. If anything is unclear, or if there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.

    I look forward to hearing from you soon.

    Best Regards,

    Annie Zhou
    v-30azho@mssupport.microsoft.com
    Microsoft Windows Update Support Professional

     

     

     

    Maybe this will help you---maybe not--Good Luck

    Thursday, April 26, 2007 1:17 PM