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MICROSOFT OFFICE VALIDATION MESSAGE RRS feed

  • Question

  • Hi,
    I ran the MGADT.  Results below.  What now?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-6GRJV-CFQMY-H27D8
    Windows Product Key Hash: eiE3NG71oakAUfp5wWu1qRlZdAw=
    Windows Product ID: 00359-030-2855654-85112
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {43B17AEF-4D78-4EB5-BAB8-F6EACF2FC122}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{43B17AEF-4D78-4EB5-BAB8-F6EACF2FC122}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H27D8</PKey><PID>00359-030-2855654-85112</PID><PIDType>5</PIDType><SID>S-1-5-21-2108641165-2826903905-1142461280</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXC061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>C1BA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65103</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>273FADF71447F0C</Val><Hash>CysYC7kFqmC+BUcVE0SYoxKxYhA=</Hash><Pid>81605-902-3575375-65552</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-285565-01-1033-7600.0000-3092009
    Installation ID: 015722211892236044883400275135438694354255807975790176
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H27D8
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/12/2010 8:14:46 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 3:8:2010 05:23
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEAJJTMhgSZEphCS968VGg6HbIzRGQqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Saturday, March 13, 2010 4:27 AM

Answers

  • Hello Grasabo,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Professional 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The report is telling us that you have two installations of Office on your Dell computer.

    The first installation listed above is a nongenuine Volume Licensing installation of Office Enterprise 2007 that was done with an Invalid Volume Licensing product Key.  This is the installation that you are being notified about by the Nongenuine messages you are seeing on your computer.

    The second installation listed above is a not-yet-activated installation of a retail license for Office Professional 2007.

    In order to Get Genuine, please use the Programs applet in Control Panel to uninstall Office Enterprise 2007, restarting the computer twice afterwards.

    Then, open an Office program such as Word.  Upon opening Word, the Activation Wizard should come up.  Follow the prompts to activate Office Professional 2007 normally online.  After activation, close Word and restart the computer.

    Then, after the computer restarts, and keeping all Office pograms closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office Professional 2007 should validate normally.  Next, open up several Office programs to verify that you are no longer seeing the Nongenuine notices.

    Finally, start Windows Update and click on the link to have Windows Update check for updates to other Microsoft products including Office.  Once that's done, run Windows Updates to gather and install updates for your Office Professional 2007 installation.

    Please psot back to let us know how you do :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, March 13, 2010 1:57 PM