Can't download the MS Press E-Reference Trial RRS feed

  • Question

  • Trying to download the 10 day free trial. Site is super slow, and then I get the error:

    Application Error

    An error occurred while obtaining product authorization.Please contact Microsoft for help diagnosing.

    Can someone help?
    Thursday, November 12, 2009 4:54 PM

All replies

  • Dear KMTKP,

    Can you please send your issue details at learnmgr@microsoft.com with the following details?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    o  Go to the following site:  _https://account.live.com/SummaryPage.aspx

    o  Sign-in to Windows Live.

    o  Click on Account Summary (in the left nav)

    o  Click on Registered Information (Above Password Reset Information)

    o  This will open up to your profile data. 

    o  Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]

    o  Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Vishwajeet Kumar Mishra,
    Microsoft Learning Tier 2 Support Team.

    Friday, November 13, 2009 10:41 AM