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    I recently purchased my laptop from Toshiba with windows 7 preinstalled, and now show that my copy of windows is not genuine. Any assistance would be greatly appreciated.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4D8783D9-EB95-46D4-9B5A-7EA31E22104B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D8783D9-EB95-46D4-9B5A-7EA31E22104B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-1712744042-2285480062-3748437831</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S70-A</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20140418000000.000000+000</Date></BIOS><HWID>3CB33A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>974F0002EF22771</Val><Hash>ZPka+N32RuQKMhnB398IM1fqDMA=</Hash><Pid>81599-952-0410664-65090</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700137-02-1033-7601.0000-1432014
    Installation ID: 012880863666920973179383572894505922748276724942472444
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/? LinkID=88340
    Partial Product Key: 4P2KH
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 2
    Trusted time: 8/28/2014 9:07:27 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 8:28:2014 19:49
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAln2U4VJAZgvgDiJdCgwunfLiujvI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSQCI  TOSQCI00
      FACP   TOSQCI  TOSQCI00
      DBGP   TOSQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   TOSQCI  TOSQCI00
      MCFG   TOSQCI  TOSQCI00
      UEFI   TOSQCI  TOSQCI00
      FPDT   TOSQCI  TOSQCI00
      MSDM   TOSQCI  TOSQCI00
      ASF!   TOSQCI  TOSQCI00
      SLIC   TOSQCI  TOSQCI00
      SSDT   INSYDE  HSW-LPT
      LPIT   TOSQCI  TOSQCI00
      ASPT   TOSQCI  TOSQCI00
      SSDT   INSYDE  HSW-LPT
      SSDT   INSYDE  HSW-LPT
      SSDT   INSYDE  HSW-LPT
      SSDT   INSYDE  HSW-LPT

    Friday, August 29, 2014 2:22 AM

Answers

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    ...The only other option, since you imply that this machine may still be under warranty, would be to contact Lenovo and ask their assistance for the problem.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 14, 2014 7:50 AM
    Moderator

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    Odd - the system is complaining that it can't see the licenses in the BIOS - but there's definitely a SLIC table present, which provides them.

    Please first try recreating Licensing Store.

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report.

    (Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 29, 2014 11:01 AM
    Moderator
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    Thank you for the response. I did as suggested, but still experience the same issue. Here is the new report.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4D8783D9-EB95-46D4-9B5A-7EA31E22104B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D8783D9-EB95-46D4-9B5A-7EA31E22104B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-1712744042-2285480062-3748437831</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S70-A</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20140418000000.000000+000</Date></BIOS><HWID>3C3B3207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>974F0002EF22771</Val><Hash>ZPka+N32RuQKMhnB398IM1fqDMA=</Hash><Pid>81599-952-0410664-65090</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700137-02-1033-7601.0000-2412014
    Installation ID: 012880863666920973179383572894505922748276724942472444
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4P2KH
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 2
    Trusted time: 8/29/2014 8:14:50 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 8:29:2014 08:16
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAln2U4VJAZgvgDiJdCgwunfLiujvI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSQCI TOSQCI00
      FACP TOSQCI TOSQCI00
      DBGP TOSQCI TOSQCI00
      HPET TOSQCI TOSQCI00
      BOOT TOSQCI TOSQCI00
      MCFG TOSQCI TOSQCI00
      UEFI TOSQCI TOSQCI00
      FPDT TOSQCI TOSQCI00
      MSDM TOSQCI TOSQCI00
      ASF! TOSQCI TOSQCI00
      SLIC TOSQCI TOSQCI00
      SSDT INSYDE HSW-LPT
      LPIT TOSQCI TOSQCI00
      ASPT TOSQCI TOSQCI00
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT


    Friday, August 29, 2014 1:23 PM
  • Question
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    Have you reinstalled or done a repair install on this system using retail media?

    The Key type in use is ONLY valid when using the manufacturer's recovery disks - any other media will result in the error message you're getting.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, August 30, 2014 9:21 AM
    Moderator
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    I have done a repair using system file checker, but no retail media. Is it possible to correct this issue? The manufacturer issued recovery media for Windows 8 only, and said that I would have to send in my laptop if I was to get Windows 7 re-installed.

    If not, I appreciate your time and effort into looking my issue. Thank you.

    Saturday, August 30, 2014 2:04 PM
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    Toshiba should have provided you with means to re-install the shipped OS - be it Windows 7 or Windows 8.

    SFC alone would not have resulted in your current error set.

    Let's see what the SFC results are -

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt
    - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder,
    and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, August 30, 2014 3:26 PM
    Moderator
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    I ran SFC and rebooted. There were no integrity violations after the SFC. The link for the CBS.log file is below.

    https://www.dropbox.com/s/udlailtos4e0ex7/CBS.zip?dl=0

    Here is the updated report. Thank you again.

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4D8783D9-EB95-46D4-9B5A-7EA31E22104B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D8783D9-EB95-46D4-9B5A-7EA31E22104B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-1712744042-2285480062-3748437831</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S70-A</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.60</Version><SMBIOSVersion major="2" minor="7"/><Date>20140418000000.000000+000</Date></BIOS><HWID>3C273D07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>974F0002EF22771</Val><Hash>ZPka+N32RuQKMhnB398IM1fqDMA=</Hash><Pid>81599-952-0410664-65090</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700137-02-1033-7601.0000-2412014
    Installation ID: 012880863666920973179383572894505922748276724942472444
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4P2KH
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 2
    Trusted time: 8/30/2014 2:19:39 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 8:29:2014 08:16
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAln2U4VJAZgvgDiJdCgwunfLiujvI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSQCI TOSQCI00
      FACP TOSQCI TOSQCI00
      DBGP TOSQCI TOSQCI00
      HPET TOSQCI TOSQCI00
      BOOT TOSQCI TOSQCI00
      MCFG TOSQCI TOSQCI00
      UEFI TOSQCI TOSQCI00
      FPDT TOSQCI TOSQCI00
      MSDM TOSQCI TOSQCI00
      ASF! TOSQCI TOSQCI00
      SLIC TOSQCI TOSQCI00
      SSDT INSYDE HSW-LPT
      LPIT TOSQCI TOSQCI00
      ASPT TOSQCI TOSQCI00
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT
      SSDT INSYDE HSW-LPT


    • Edited by Dusty A Saturday, August 30, 2014 7:46 PM Update information
    Saturday, August 30, 2014 7:34 PM
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    The SFC (and background CBS data) are error-free, but three are some warnings present, in relation to KB2656356, KB2515325 (at least)

    I think running CheckSUR nay be useful.

     

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and upload it to your OneDrive Public folder so I can take a look - post a link in your reply.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, August 30, 2014 9:24 PM
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    Hello. I did as instructed and here is the CheckSUR.log file:

    https://www.dropbox.com/s/87gbe9vp1g8xqyb/CheckSUR.zip?dl=0

    Thank you.

    Sunday, August 31, 2014 6:22 PM
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    No error there, either (I am a little surprised by that)

    I really don't know where to go next - it seems that all the necessary files are present and correct as far as the OS is concerned - but it's still not able to confirm the license properly.

    What happens if you attempt validation at www.microsoft.com/genuine/validate using Internet Explorer?

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 31, 2014 6:54 PM
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    After attempting to valid using IE I get the response, "Windows could not be validated as genuine." I'm also working on getting recovery media from the manufacturer, as it sounds like that will be my eventual solution. I thank you very much for your efforts.
    Sunday, August 31, 2014 8:50 PM
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    I would have suggested a repair install, but that option isn't open to you here, as a repair has to be done with retail media - which doesn't have the necessary certificates etc to match the SLIC table and activate the install.

    The only other thing we haven't looked at is the Event Logs...

    Please open Event Viewer

    In the left pane, navigate to the Windows Logs

    right-click on Applications and select 'Save all events as...' save as Apps.evtx

    repeat for the System logs - save as Sys.evtx

    Compress both files, and  upload to your favourite fileshare site
    (preferably Dropbox or OneDrive/SkyDrive) and post a link in your reply


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, August 31, 2014 9:13 PM
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    ...The only other option, since you imply that this machine may still be under warranty, would be to contact Lenovo and ask their assistance for the problem.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 14, 2014 7:50 AM
    Moderator