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ASUS sent my notebook back with a clean Win7 reinstall after being repaired; no longer genuine RRS feed

  • Question

  • I sent my ASUS notebook in for repair and got it back today. They have replaced the logic board and reformatted the drives. Windows 7 is now complaining about not being genuine. I'm hoping you can help me here, although I won't be surprised if I have to go back to ASUS for resolution.

     

    Any help is appreciated!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {83C9A7AF-9739-4EE5-8F88-6F6D1EA32B94}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83C9A7AF-9739-4EE5-8F88-6F6D1EA32B94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1337582586-4184844321-2517253106</SID><SYSTEM><Manufacturer>ASUSTek Computer Inc.</Manufacturer><Model>G60J</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>204</Version><SMBIOSVersion major="2" minor="6"/><Date>20091016000000.000000+000</Date></BIOS><HWID>86BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 109313172452875561833900063424227834352220331003558206
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 4/27/2010 6:55:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEA6GGcfGyACk6++G54mArCBDiFEhu6fSYEdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PEGA        PEGANB
      FACP            PEGA        PEGANB
      HPET            PEGA        PEGANB
      MCFG            PEGA        PEGANB
      SSDT            PmRef        CpuPm


    Wednesday, April 28, 2010 12:04 AM

Answers

  • Well, hopefully I can fix it by flashing the bios. If I have to send it back I'm going to be quite angry.

    on the bottom of the case is a sticker with a coa key maybe in batt compartment try using it

     

    1. Type cmd in Start menu.

    2. Right-click on the first result (cmd.exe) and click on Run as administrator (confirm by

    clicking Yes if required).

    3. Type slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

     

    Replace the XXXXX by a valid

    product key and do a phone activation

    • Proposed as answer by bertmace26 Wednesday, April 28, 2010 5:46 AM
    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:11 PM
    Wednesday, April 28, 2010 12:40 AM

All replies

  • I sent my ASUS notebook in for repair and got it back today. They have replaced the logic board and reformatted the drives. Windows 7 is now complaining about not being genuine. I'm hoping you can help me here, although I won't be surprised if I have to go back to ASUS for resolution.

     

    Any help is appreciated!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {83C9A7AF-9739-4EE5-8F88-6F6D1EA32B94}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{83C9A7AF-9739-4EE5-8F88-6F6D1EA32B94}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1337582586-4184844321-2517253106</SID><SYSTEM><Manufacturer>ASUSTek Computer Inc.</Manufacturer><Model>G60J</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>204</Version><SMBIOSVersion major="2" minor="6"/><Date>20091016000000.000000+000</Date></BIOS><HWID>86BB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 109313172452875561833900063424227834352220331003558206
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 4/27/2010 6:55:13 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAABAAAAAwABAAEA6GGcfGyACk6++G54mArCBDiFEhu6fSYEdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PEGA        PEGANB
      FACP            PEGA        PEGANB
      HPET            PEGA        PEGANB
      MCFG            PEGA        PEGANB
      SSDT            PmRef        CpuPm


    you dont have a slic 2.1 bios marker in your bios need to flash your bios to the newest one to fix it or call them to send it back for the update

    the latest is on top http://support.asus.com/download/download.aspx?SLanguage=en-us

    here are some flash tools you will need

    http://support.asus.com/download/download.aspx?SLanguage=en-us 

     

    Wednesday, April 28, 2010 12:08 AM
  • I sent my ASUS notebook in for repair and got it back today. They have replaced the logic board and reformatted the drives. Windows 7 is now complaining about not being genuine. I'm hoping you can help me here, although I won't be surprised if I have to go back to ASUS for resolution.

    Any help is appreciated!
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows License Type: OEM SLP
    Product Name: Windows 7 Home Premium

    This is the correct key for ASUS Home Premium SLP

    <SYSTEM><Manufacturer>ASUSTek Computer Inc.</Manufacturer><Model>G60J</Model></SYSTEM>

    Hardware matches so nothing suspicious there


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PEGA        PEGANB
      FACP            PEGA        PEGANB
      HPET            PEGA        PEGANB
      MCFG            PEGA        PEGANB
      SSDT            PmRef        CpuPm

    No SLIC table found
    (There most likely IS a slic here but its hidden because your bios hasn't been tagged as a windows preloaded model)

    Most likely the people at the repair centre neglected to mark the bios with their asset tagging program as a windows preload model after replacing the board.  I think you're right and it needs to go back to ASUS.

     

    Wednesday, April 28, 2010 12:14 AM
  • Well, hopefully I can fix it by flashing the bios. If I have to send it back I'm going to be quite angry.
    Wednesday, April 28, 2010 12:36 AM
  • Well, hopefully I can fix it by flashing the bios. If I have to send it back I'm going to be quite angry.

    on the bottom of the case is a sticker with a coa key maybe in batt compartment try using it

     

    1. Type cmd in Start menu.

    2. Right-click on the first result (cmd.exe) and click on Run as administrator (confirm by

    clicking Yes if required).

    3. Type slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

     

    Replace the XXXXX by a valid

    product key and do a phone activation

    • Proposed as answer by bertmace26 Wednesday, April 28, 2010 5:46 AM
    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:11 PM
    Wednesday, April 28, 2010 12:40 AM