I used One Care back up and it looks like it worked fine. But when I go to look for the backup file on the external drive, I don't see the file anywhere. Why? Is it supposed to be hidden?
Hello erstauss, the One Care backup folder shouldn't be a hidden folder. If you can't find the folder using Windows Explorer open One Care and select "Restore Files". Start the Restore Wizard and select "Restore files from a local backup". If One Care does not find the backups then there might have been a problem and the backup did not complete successfully. If this is the case try backing up again. If One Care finds the backups try to restore some files to a folder on your Desktop just to be sure the files exist and can be restored successfully. You can then delete the folder.Jim
Hello erstauss, the One Care backup folder shouldn't be a hidden folder. If you can't find the folder using Windows Explorer open One Care and select "Restore Files". Start the Restore Wizard and select "Restore files from a local backup". If One Care does not find the backups then there might have been a problem and the backup did not complete successfully. If this is the case try backing up again. If One Care finds the backups try to restore some files to a folder on your Desktop just to be sure the files exist and can be restored successfully. You can then delete the folder.Jim