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Cannot activate Office 2007 Small Business after upgrade from Windows vista to Windows 7 RRS feed

  • Question

  • I buyed a new lenovo laptop which had office 2007 test version installed on windows vista 32 bit. I buyed a office small business 2007 licence and everything was fine. Then I got the upgrade to windows 7 (64 bit) cds and I had to reinstall my whole system. Then I downloaded the test version office small business 2007 and entered the product key of my licencekit (without media, the one with the card) and now it says that the licence-key is not valid (wrong key). What should I do
    • Moved by Darin Smith MS Monday, December 21, 2009 7:57 PM Office issue moved to Office forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Monday, December 21, 2009 9:28 AM

Answers

  • Hello padhead,

    Because we cannot have you post your product key in a public forum like this one, we will have to hand you off to the Office Genuine Advantage tech support staff.  They can gather your product key thru private email and tell you (a) if it is Genuine and (b) what version/edition/distribution channel it will work with.

    Please create a free email OGA tech support request by following this link:  https://support.microsoft.com/oas/default.aspx?gprid=11482&st=1

    When they get it sorted out for you, please come back here and let us know what was wrong and how it got fixed :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 9:09 PM
    Tuesday, December 22, 2009 2:13 PM

All replies

  • Mods:  please move this thread to the Office section of the forum.


    Hello padhead,

    Microsoft sells many different editions of Office 2007 using several distribution and licensing methods.  These all have to match your Product Key in order for it to work to activate Office, and the error that you received (not valid/wrong key) means that there is a mismatch.

    You probably downloaded Office Small Business 2007 Trial from the Microsoft Office retail download site, and that is why the Product Key that came in the Medialess Licensing Kit (MLK) for Office Small Business 2007 did not work with the retail download.  Your MLK Product Key for Office Small Business 2007 is for an OEM license for Office.

    You have to download Office from this link in order to activate it with your MLK Kit Office Small Business 2007 Product Key:  http://trial.trymicrosoftoffice.com/msft-orpc/default.aspx?culture=en-US

    Please post back to tell us if it worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by DaveChris Monday, December 21, 2009 5:04 PM
    Monday, December 21, 2009 3:13 PM
  • Hello Dan,

    thanks for your fast answer. I just tried the link you posted, but it didn't work. it says:

    We are sorry, but we are unable to complete your request. The following problem(s) exist:

    • The product key you’ve entered does not appear to be a valid key for this program. This program is only for Medialess license kits – not standard retail products.
    • The product could not be found.

    I exactly have the installation that you said. I have the medialess licensing kit for MS Office 2007 Small Business 2007. But it doesn't work. What could be wrong?

    Tuesday, December 22, 2009 8:38 AM
  • Hello padhead,

    Because we cannot have you post your product key in a public forum like this one, we will have to hand you off to the Office Genuine Advantage tech support staff.  They can gather your product key thru private email and tell you (a) if it is Genuine and (b) what version/edition/distribution channel it will work with.

    Please create a free email OGA tech support request by following this link:  https://support.microsoft.com/oas/default.aspx?gprid=11482&st=1

    When they get it sorted out for you, please come back here and let us know what was wrong and how it got fixed :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 9:09 PM
    Tuesday, December 22, 2009 2:13 PM