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Validation ERROR on XP Home RRS feed

  • Question

  • I had to reformat my HP/Compaq Pavilion ze4500 laptop, after reinstalling Windows with the Compaq Operating System CD  I couldn't be able to validate my Windows copy. The key that I entered is the key on the bottom label of the notebook. What is happening?

     

     

    Follow the WGA Diagnostic report:

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-GCYR3-3BRJT-2XCY3
    Windows Product Key Hash: bbrQGWwT1jltcqnMFRcUShEP9CQ=
    Windows Product ID: 55277-OEM-2148247-51177
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.1.0.hom
    ID: 5f2520de-98f3-424f-836e-d091a33ffea9
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>5f2520de-98f3-424f-836e-d091a33ffea9</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.1.0.hom</OS><PKey>*****-*****-*****-*****-2XCY3</PKey><PID>55277-OEM-2148247-51177</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-854245398-961810723</SID><SYSTEM><Manufacturer>Hewlett-Packard          </Manufacturer><Model>Pavilion ze4500 (DM736A) </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KAM1.57  </Version><SMBIOSVersion major="2" minor="3"/><Date>20040219******.******+***</Date></BIOS><HWID>D3053107018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, June 22, 2007 7:15 PM

Answers

All replies

  • Please activate Windows XP by calling a Microsoft customer service representative. The Activation Wizard displays the toll free number that you can dial.

    To contact a Microsoft customer service representative and activate Windows by phone, follow these steps:

    1. Click “Start”, point to” All Programs”, point to “Accessories”, point to” System Tools”, and then click “Activate Windows”.
    Or, click the Windows Activation icon in the notification area.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.

    3. Click “Read the Windows Product Activation Privacy Statement”, click “Back”, and then click “Next”
    .
    4. Follow the steps in the Activate Windows by phone dialog box and then click “Next”.
    Note:  The number appears now and differs based on the location that you select.

    5. Once activation is completed and you receive the following message, click “OK”.
    You have successfully activated your copy of Windows.
    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.If you are done with the activation, kindly proceed in validating the copy of your software by going to http://www.microsoft.com/genuine .  Click “Validate Windows” button.
    Please post again if you need further assistance. Thank you.


    Thank you

    Stephen Holm, MS
    WGA Forum Manager

    Friday, June 22, 2007 11:13 PM
  • I'm at Brazil, can I call the brazilian toll free number??
    Monday, June 25, 2007 8:56 PM
  • Yup!

     

    You can call whichever number best fits your region.

     

    -phil

    Monday, June 25, 2007 11:42 PM