Answered by:
Error when click on Settings > Customization, and then click Customize the System.

Question
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I have a critical error message when I try to access the section in CRM 2011 to Customize the system
When I do the following:
Settings > Customization, and then click Customize the System.
I get the following error:
Error
An error has occurred.
Try this action again. If the problem continues, check the Microsoft
Dynamics CRM Community for solutions or contact your organization's
Microsoft Dynamics CRM Administrator. Finally, you can contact
Microsoft SupportAny help is greatly appreciated.
Nick- Edited by NickMangioros Tuesday, July 28, 2015 1:50 PM
Tuesday, July 28, 2015 1:46 PM
Answers
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A reboot fixed the issue as far as I can see as I can now open Customizations.
Thanks
Nick M
- Marked as answer by NickMangioros Tuesday, July 28, 2015 5:41 PM
Tuesday, July 28, 2015 5:40 PM
All replies
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Have you permission to do so?Tuesday, July 28, 2015 3:20 PM
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Yes I am the system administrator
Thanks for your response
Nick M
Tuesday, July 28, 2015 3:25 PM -
here is the error in the Trace Log
[2015-07-28 11:55:08.938] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 21 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 69dde7fe-c39c-43e7-95ed-be307323fa85 | ExceptionConverter.ConvertToFault ilOffset = 0x69
>UNEXPECTED: no fault?
[2015-07-28 11:55:08.938] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 21 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 69dde7fe-c39c-43e7-95ed-be307323fa85 | ExceptionConverter.ConvertMessageAndErrorCode ilOffset = 0x23B
>System.IndexOutOfRangeException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #2628BAEF: System.IndexOutOfRangeException: Index was outside the bounds of the array.
> at System.Collections.Generic.Dictionary`2.FindEntry(TKey key)
> at Microsoft.Crm.Application.Utility.Util.GetObjectTypeCode(Int32 componentTypeCode)
> at Microsoft.Crm.Utility.SolutionUtil.GetOrderedComponentList()
> at Microsoft.Crm.Application.Controls.SystemCustomization.SolutionComponentsGridDataProvider.OutputComponents(XmlWriter treeXmlWriter, String solutionId)
> at Microsoft.Crm.Application.Controls.SystemCustomization.SolutionComponentsGridDataProvider.GetSolutionComponentsXml(String solutionId)
> at Microsoft.Crm.Web.Tools.Solution.SolutionDetailPage.ConfigureForm()
> at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)Nick M
Tuesday, July 28, 2015 3:55 PM -
A reboot fixed the issue as far as I can see as I can now open Customizations.
Thanks
Nick M
- Marked as answer by NickMangioros Tuesday, July 28, 2015 5:41 PM
Tuesday, July 28, 2015 5:40 PM