locked
Validation issue running 2007 but on 2003 version RRS feed

  • Question

  • I have a new laptop here that came with 2003 on it, MS Office.  Upon arrival and still in box, I went to a retailer and bought 2007 upgrade only.  Upon unpacking the laptop, I installed on this unit the upgrade.  now when I want to utilize MS's templates or any other services I get an error stating that Office 2003 is invalid but 2007 is valid.

     

    I have run the tools available on MS site, even run a few diagnostics I found here.  I also ran the MGA tool and this is what was provided:

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8F6D7F21-2FE1-4D50-AE98-D8A96E2DB19B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-831-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8F6D7F21-2FE1-4D50-AE98-D8A96E2DB19B}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4260657341-674506575-1208355816</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070808000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A1153A07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D830</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>226326D950D370A</Val><Hash>WX0SYbSQ/aa02n3oX4Pf05HbofM=</Hash><Pid>70160-OEM-5690116-60525</Pid><PidType>6</PidType></Product><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A16BF8CD4A90F0E</Val><Hash>mZq9eM7ZyW5iEECB/iGhFwRQMsI=</Hash><Pid>81607-903-0031136-64871</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    ........So my question is how do I go back with both legitimate copies in hand and validate a system I am not utilizing?  each program within my 2007 tells me it's a valid copy.  Did I not validate my 2003 when turning on the PC?  I surely thought I did that prior to install of the upgrade to 2007.

     

    Any help is appreciated and needed.

     

    Ron

    Thursday, March 27, 2008 9:59 PM

Answers

All replies

  • screen that is coming up when attempting the above:

     

    This computer has failed validation. Expand for details.

    Microsoft Office Standard 2007

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office Small Business Edition 2003:
    Validation Incomplete: Office Must Be Activated

    The validation process could not be completed because your copy of Microsoft Office has not been activated.

    Activate Office now
    • Start any Office application. The activation wizard will walk you through the steps required to activate Office.
    • For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site.
    I was unable to activate Office

    If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

    What could prevent activation?
    • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
    • If Office was installed or upgraded on an existing computer:
        How to Tell site.
      I was unable to activate Office

      If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly.

      What could prevent activation?
      • If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed.
      • If Office was installed or upgraded on an existing computer:
        • The copy of Office you installed on your computer may be counterfeit.
        • A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy.
      [0x80180101]

    [0x80180101]
    Thursday, March 27, 2008 10:03 PM
  • Ron,

     

    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the WGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help.

     

    You have two versions of Office Suites installed.  Microsoft Office Small Business Edition is receiving a code 101 which simply means it has not yet been activated. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for your version of Office:

     

     1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    4)      Click “Next”.

    5)      On the “Activation Complete” page, click “Finish”.

     Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications: 

     

    About product activation in Microsoft Office System products

    http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

     

    Microsoft Product Activation

    http://www.microsoft.com/piracy/mpa.aspx

     

    Activate Microsoft Office programs

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

     

    Activate Your Microsoft Office System Trial Product

    http://www.microsoft.com/office/trial/activate.mspx

     

    How to install and activate 2007 Microsoft Office system programs

    http://office.microsoft.com/en-us/help/HA101733401033.aspx

     

     

    How to install, activate, and register Microsoft Office 2003 programs

    http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033

     

    How to troubleshoot problems you may experience when trying to activate Office products

    http://support.microsoft.com/kb/903275/en-us

     

    How to troubleshoot problems you experience when activating a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    "Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

    http://support.microsoft.com/kb/826526/

     

    Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/kb/828958

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

     

     

     

     

    Sunday, March 30, 2008 5:23 AM