We had a known outtage of the back end service that both updates points AND makes profile activity entries. Realize these two things (points and profile activity log) are NOT dependent.
The service issue was corrected on the 18th. Since then, points should now be getting updated. Activities (which are not at all factored into point calculations) should also now be working.
If an action to get points happened during the downtime (Monday 5/17 2pm pacific time to Tuesday 5/18 4pm pacific time), the activities will not be re added. Points however should be updated and recalcuated. So no points should be getting lost, any action
on a thread that is suspect will kick off a recalcuation of points for all users on that thread.
If people are seeing points not adding up, we need to know as much as possible around the dispute including points before the action, the urls and actions the user carried out that do not seem to be getting included in their point totals. Unless we have
this information, it is difficult to diagnose. Thanks everyone.
Community Forums Program Manager
