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3 days to Re-Activate after Windows update (SATA Controller Driver) RRS feed

  • Question

  •  

       I clicked on a optional windows update for my SATA controller.. the next day I was told I had 3 days to re-active.   I could not do it via the internet because the key was already in use (yea I already activated when I first upgraded).  After sitting on the phone with someone speaking broken english for 15 minutes I eventually got myself re-activated.   This is really scary since I never changed the hardware and I get new drivers all the time. 

    How many times am I going to be able to call in to re-active ?

     

    I belive this is the update that triggered the issue:

    NVIDIA Corporation driver update for NVIDIA nForce4 Serial ATA Controller

    Installation date: ‎3/‎5/‎2007 11:15 PM

    Installation status: Successful

    Update type: Optional

    This driver was provided by NVIDIA Corporation for support of NVIDIA nForce4 Serial ATA Controller

    More information:
    http://winqual.microsoft.com/support/?driverid=1971

    More information:
    http://support.microsoft.com/select/?target=hub

    Output from MG tool

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-P2JMX-7YQJM-WQBYV
    Windows Product Key Hash: I6cC5hIsoPOzGmczpX5bG++TEOI=
    Windows Product ID: 89578-015-2217995-71059
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 685b2dfb-1987-4345-a757-d78036f7f729
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20070308083756710-M:20070308014903827-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>685b2dfb-1987-4345-a757-d78036f7f729</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-WQBYV</PKey><PID>89578-015-2217995-71059</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-261903793-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-E ACPI BIOS Revision 1008</Version><SMBIOSVersion major="2" minor="3"/><Date>20050822000000.000000+000</Date></BIOS><HWID>1F683607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     


     

    Friday, March 9, 2007 4:32 AM

Answers

  • Hi Eric,

    We're looking into the SATA driver update, but you shouldn't have to do this with other drivers.  Would you try phone activating?  You can get started by using "slui 4" in a command prompt.  Thank you!

     

    Saturday, March 10, 2007 2:42 AM
  • After entering the entire code successfully, the machine said that it could not verify my installation, or something to that effect.

     

    However, I used System Restore and selected a restore point that was created just before I downloaded the latest update from WU and now Vista appears to be activated again!

    Saturday, June 2, 2007 4:29 PM
  • no i was not, i tried explaining my problem over and over kept getting pushed back towards the automatic registration, which is no help.

    In the end i have rolled back the driver installed from windows update and all of a sudden Vista is now authenticating me as a genuine version and its all good again.

    Now im worried about installing any other driver update that comes along via windows update or any other method. It seams to me like Vista gets paranoid that it thinks its a different computer when drivers are updated. Not good really.
    Saturday, June 9, 2007 5:26 PM

All replies

  • Ditto for me.  After installing updated SATA drivers for an NForce4/AMD board, Vista reminded me suddenly, that I had 3 days to reactivate.  Activating via internet fails, and of course, tells me to telephone.  Which I gladly have done.  I pray that I will not have to do this in the future for hardware driver updates.  Especially given the infancy of the Vista line of products.

    I would rather just scrap vista, and reinstall XP, than have to telephone customer support every few weeks to reactivate because of driver updates.  Especially given the fact that with the timeframe that companies are updating drivers for vista, well... Puts this in a very bad light. 

    I most certainly hope that something is changed, after updating/installing a batch of drivers, reactivation, and now with an optional windows update for the SATA controller... Another reactivation.

    I sincerely hope that does not mean after two substantial (or were they? just driver updates...) hardware changes according to vista...  I'll have to go drop another few hundred bucks on an operating system.  If such is the case, I can see many people going back to XP in flocks.
    Friday, March 9, 2007 8:02 AM
  • This exact same thing happened to me also!  I installed the nvidia SATA controller driver update from Windows Update, and now it is saying I have three days to reactivate Windows Vista!  This is horrible!

    I did a Vista System Restore to a checkpoint before I installed the driver... that seems to have brought me back to my originally activated state.

    Friday, March 9, 2007 12:01 PM
  • Hi Eric,

    We're looking into the SATA driver update, but you shouldn't have to do this with other drivers.  Would you try phone activating?  You can get started by using "slui 4" in a command prompt.  Thank you!

     

    Saturday, March 10, 2007 2:42 AM
  • The same thing has happened to me. I'm going to try the phone method now, but I'm not happy about this. I've spent a lot of cash on Vista, to make my PC life easier, and it's just hassle after hassle.
    Saturday, March 10, 2007 5:22 PM
  • I can't even get Vista to see my SATA drives at all. I have a Uli 1695 chipset but it's not exactly new news. Fortunately I have my computer set to dual boot Ubuntu Linux, free and far less painful than MS products and never any of this paranoid hoop jumping. I suppose once there are even drivers that will allow my SATA drives to be seen I'll end up with this problem. Great!
    Sunday, March 11, 2007 2:34 PM
  • Hear hear. If I'm fed these updates from WSUS they better damn well work as intentioned. I had to use the phone method, the online activation reported my key as being in use.
    Sunday, March 11, 2007 4:04 PM
  • This same thing happened to me as well.  Fortunately, it was relatively quick to reactivate over the phone, after I saw this forum post.  As others have stated, I certainly hope this doesn't become a trend.
    Sunday, March 11, 2007 5:32 PM
  • I'm glad phone activation worked for you.  Would you be willing to help us reproduce this problem?  We're working on it in-house, but it would help us to see the event logs of someone who's hit this issue in the real world.  If you'd be interested in helping us out, you can open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number here (you'll get that number in an e-mail once you submit the request and it will look something like this: SRX020304606554.)  Then I'll contact you directly that way to protect your privacy.  Please include in the request that a Microsoft employee from the forum asked you to post so they don't close the request before I can view it. 

    Thank so much for you help!

    Monday, March 12, 2007 7:59 PM
  • I also have this issue and opened up a service request from the link that you included.

    The support request number I received was: 1031365796

    I hope this helps in troubleshooting the current issue and future issues.

     

    Jeff

    Monday, March 12, 2007 10:01 PM
  • Hi Jeff,

    Thanks for getting back to me.  That number looks like a confirmation number.  Did you get an e-mail yet with a number that looks something like this: SRX020304606554 ?  That's the one I'll need.

     

    Tuesday, March 13, 2007 12:23 AM
  • Hi,

    I just contacted MS customer support by phone, who a) didn't know about this issue and b) told me that as my Vista was OEM I would have to buy a new copy and they couldn't assit me with activation.

    What can i do now, i've only had vista 2 months and now its invaild? Thats crazy.

    Sam
    Wednesday, May 23, 2007 3:21 PM
  • Are you having the SATA Controller driver issue?  If so, have you tried phone activating as suggested in this thread?  If not, you can get started by typing "slui.exe 4" into the Search field in the Start Menu and press Enter.  If you have tried phone activating what was the result?  If your issue is with validation, please post the results of the WGA diagnostics tool (http://go.microsoft.com/fwlink/?linkid=52012) with any new question. 

     

    Please also post the error code you get (if any) when you validate by clicking "Validate Windows" here: www.microsoft.com/genuine
    The error code will be gray and in brackets at the end of the message on the page that says validation failed.  (It'll look something like this:  [0xC004C000]).

     

    Thank you!

    Wednesday, May 23, 2007 8:21 PM
  • I have filled in a email support also as i had this issue the request id is Confirmation number: 1036166274

     

    the request reads

     

    This is in relation to post
    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1639730&SiteID=25
    Quote"
    Would you be willing to help us reproduce this problem?  We're working on it in-house, but it would help us to see the event logs of someone who's hit this issue in the real world.  If you'd be interested in helping us out, you can open a free service request by visiting:
    https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number here (you'll get that number in an e-mail once you submit the request and it will look something like this: SRX020304606554.)  Then I'll contact you directly that way to protect your privacy.  Please include in the request that a Microsoft employee from the forum asked you to post so they don't close the request before I can view it.

    Thank so much for you help!"

    I to had this issue and reported it to MS by phone and reactivated buy phone
    my case id is closed as i have succesfully activated it the case id is 1036126274

    As requested here is a copy of the udpate log


    NVIDA Corporation - Storage nForce4 Serial ATA Controler
    Installation Date: 23/5/2007 7:30PM
    Installation status: Successful
    Udate Type: Optional
    NVIDA Corportation Storage software update released in december,2006

    More information:
    http://winqual.microsoft.com/support/?driverid=20027996
    Help and Support:
    http://support.microsoft.com/select/?target=hub

     

    Thanks


    Adam

     

    Friday, May 25, 2007 10:27 PM
  •  

    I have filled in a email support also as i had this issue the request id is Confirmation number: 1036166274

     

    the request reads

     

    This is in relation to post
    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1639730&SiteID=25
    Quote"
    Would you be willing to help us reproduce this problem?  We're working on it in-house, but it would help us to see the event logs of someone who's hit this issue in the real world.  If you'd be interested in helping us out, you can open a free service request by visiting:
    https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860& and post your SR number here (you'll get that number in an e-mail once you submit the request and it will look something like this: SRX020304606554.)  Then I'll contact you directly that way to protect your privacy.  Please include in the request that a Microsoft employee from the forum asked you to post so they don't close the request before I can view it.

    Thank so much for you help!"

    I to had this issue and reported it to MS by phone and reactivated buy phone
    my case id is closed as i have succesfully activated it the case id is 1036126274

    As requested here is a copy of the udpate log


    NVIDA Corporation - Storage nForce4 Serial ATA Controler
    Installation Date: 23/5/2007 7:30PM
    Installation status: Successful
    Udate Type: Optional
    NVIDA Corportation Storage software update released in december,2006

    More information:
    http://winqual.microsoft.com/support/?driverid=20027996
    Help and Support:
    http://support.microsoft.com/select/?target=hub

     

    Thanks


    Adam

    Friday, May 25, 2007 10:31 PM
  • Hi Adam,

     

    Thanks a lot for your offer... I just sent you an e-mail with the subject "adamaustralia - your Vista Validation Issue Forum post". 

    Wednesday, May 30, 2007 1:52 AM
  • Hi,

     

    I am experiencing the exact same problem and I also recently installed the SATA driver.

    I filed a support request and the ID is SRZ070531000986.

     

    I tried to reactivate using the automatic phone method but it did not work.

     

    I hope you'll find a solution to this soon!

    Thursday, May 31, 2007 8:30 PM
  • Can you tell me what happened when you tried to phone activate?
    Saturday, June 2, 2007 3:15 AM
  • After entering the entire code successfully, the machine said that it could not verify my installation, or something to that effect.

     

    However, I used System Restore and selected a restore point that was created just before I downloaded the latest update from WU and now Vista appears to be activated again!

    Saturday, June 2, 2007 4:29 PM
  • I run a small IT consultancy. I’m a Registered MS Partner and also a certified MS Small Business Specialist.

     

    I to am experiencing the same problem as every one else here! After installing the SATA controller via a windows update my product registration has now failed! I have tried re-registering online and this does not work!

     

    Today while working on a client’s site I tried calling this ended after three calls to different departments and 40 mins of me explaining the problem over and over to simply be cut off!

     

    Is there a contact number within MS to resolve this as a known problem? or a code to tell the rep when calling that will inform them this is a known problem as every one I talk to at Microsoft does not know about the problem and tries to treat me like some sort of software piracy criminal.

     

    The whole reason I use Vista is to evaluate it so I can provide my clients with a recommendation on if they should use it.

    At this time I feel I CANNOT recommend Vista to ANY of my clients what so ever and will not do so until issues like this are permanently resolved!! To say im 'annoyed' is an understatement.

     

    Friday, June 8, 2007 10:25 AM
  • Were you able to phone activate eventually?
    Friday, June 8, 2007 10:40 PM
  • no i was not, i tried explaining my problem over and over kept getting pushed back towards the automatic registration, which is no help.

    In the end i have rolled back the driver installed from windows update and all of a sudden Vista is now authenticating me as a genuine version and its all good again.

    Now im worried about installing any other driver update that comes along via windows update or any other method. It seams to me like Vista gets paranoid that it thinks its a different computer when drivers are updated. Not good really.
    Saturday, June 9, 2007 5:26 PM