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Windows 7 Not Genuine Error RRS feed

  • Question

  • Hi,

    I have just been hit with the "This computer is not running genuine Windows" problem.  The laptop is a 2 year-old Acer that came with a free Win7 upgrade which was applied about a year ago.  No problem until now.  Last thing significant I did was change to a new internal hard disk.   Appreciate if someone can review and advise.

    Diagnostic report below:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM

    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=

    Windows Product ID: 00359-OEM-8882234-48241

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {884BFE60-C568-44C9-BCC8-AB65E7799CE1}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{884BFE60-C568-44C9-BCC8-AB65E7799CE1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FD6QM</PKey><PID>00359-OEM-8882234-48241</PID><PIDType>3</PIDType><SID>S-1-5-21-3136223725-2940333540-554230609</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090330000000.000000+000</Date></BIOS><HWID>4DD63A07018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1CC88CF95345F38</Val><Hash>Kib9cu06y0+g4y6+dca4/OJB1HM=</Hash><Pid>81602-924-2069263-68559</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00176-822-348241-02-18441-7601.0000-2662011

    Installation ID: 008333683373123621525391771071397365266411641023016975

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FD6QM

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 26/9/2011 4:05:48 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000001EFF0

    Event Time Stamp: 9:21:2011 15:47

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAeqgWbF6BTjTejCzagok+r96IAG6aKmjO1K1Gyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC ACRSYS ACRPRDCT

      FACP ACRSYS ACRPRDCT

      HPET ACRSYS ACRPRDCT

      BOOT ACRSYS ACRPRDCT

      MCFG ACRSYS ACRPRDCT

      ASF! ACRSYS ACRPRDCT

      SLIC ACRSYS ACRPRDCT

      SSDT PmRef CpuPm

     

     

     

    Monday, September 26, 2011 8:39 AM

Answers

  • "S. Alan" wrote in message news:73fdd0ce-3e96-4e80-a850-9b4b54749df6...

    Hi,

    I have just been hit with the "This computer is not running genuine Windows" problem.  The laptop is a 2 year-old Acer that came with a free Win7 upgrade which was applied about a year ago.  No problem until now.  Last thing significant I did was change to a new internal hard disk.   Appreciate if someone can review and advise.

    Diagnostic report below:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM

    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=

    Windows Product ID: 00359-OEM-8882234-48241

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090330000000.000000+000</Date></BIOS

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: FD6QM

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 26/9/2011 4:05:48 PM

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

     

     
     
    It looks to me as if this machine was one of the ones which came with a free Upgrade offer when Win7 was first released?
     
    Your problem is the list of File Mismatches highlighted above.
    This set of files is often seen when the user has used 3rd-party software to transfer the installation from one hard drive to another, or to back up and restore an installation.
    Unfortunately, we have not yet been able to reproduce the problem, and find a way of fixing it, in these forums.
     
    The only ‘solutions’ found so far appear to be either a repair install using Retail media, or a complete reformat/reinstall – although one or two users have said that uninstalling and reinstalling Service Pack 1 fixed the problem.
     
    You could try MSWGA Support to see if they have any better news – but the latest news we have from them is pretty much the same.
    WGA Support can be found here.
    North America:
    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 27, 2011 9:46 PM
    • Unmarked as answer by S. Alan Wednesday, September 28, 2011 12:41 AM
    • Marked as answer by Darin Smith MS Tuesday, October 4, 2011 9:08 PM
    Monday, September 26, 2011 11:20 AM
    Moderator
  • "S. Alan" wrote in message news:85ba0911-6092-428c-84bf-eb0b76d93133...

    Thanks for your input so far anyway.

    I just wanted to confirm that my original installation wasn't the problem, so I switched back to my old hard disk and ran MGADiag again.  The output is appended below, and if I am not mistaken it was a clean bill of health.  So, that has to mean something went wrong with the Backup and Restore, despite me using the MS tool itself to do that.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM
    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=
    Windows Product ID: 00359-OEM-8882234-48241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    You’re correct.
    Doing some reading around the subject yesterday I was struck by the apparent importance of ensuring that the configuration of the restored HD is functionally equivalent to the original – it seems to be that it’s important for it to be in the same motherboard position and place in the BIOS boot order as the original drive, and MUST have the same partition layout as the original drive (as far as the Boot and System partitions are concerned). I have no idea how or if this relates to your error, unless there’s a tag somewhere that gets changed in the process, which identifies the primary boot device in some way, and relates that tag somewhere in the registry to these files.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 2, 2011 7:13 AM
    Moderator

All replies

  • "S. Alan" wrote in message news:73fdd0ce-3e96-4e80-a850-9b4b54749df6...

    Hi,

    I have just been hit with the "This computer is not running genuine Windows" problem.  The laptop is a 2 year-old Acer that came with a free Win7 upgrade which was applied about a year ago.  No problem until now.  Last thing significant I did was change to a new internal hard disk.   Appreciate if someone can review and advise.

    Diagnostic report below:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM

    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=

    Windows Product ID: 00359-OEM-8882234-48241

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100

    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

     

    Other data-->

    SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090330000000.000000+000</Date></BIOS

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: FD6QM

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 26/9/2011 4:05:48 PM

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

     

     
     
    It looks to me as if this machine was one of the ones which came with a free Upgrade offer when Win7 was first released?
     
    Your problem is the list of File Mismatches highlighted above.
    This set of files is often seen when the user has used 3rd-party software to transfer the installation from one hard drive to another, or to back up and restore an installation.
    Unfortunately, we have not yet been able to reproduce the problem, and find a way of fixing it, in these forums.
     
    The only ‘solutions’ found so far appear to be either a repair install using Retail media, or a complete reformat/reinstall – although one or two users have said that uninstalling and reinstalling Service Pack 1 fixed the problem.
     
    You could try MSWGA Support to see if they have any better news – but the latest news we have from them is pretty much the same.
    WGA Support can be found here.
    North America:
    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 27, 2011 9:46 PM
    • Unmarked as answer by S. Alan Wednesday, September 28, 2011 12:41 AM
    • Marked as answer by Darin Smith MS Tuesday, October 4, 2011 9:08 PM
    Monday, September 26, 2011 11:20 AM
    Moderator
  • Sorry to report that the problem has not been resolved after trying the following:

    1. Uninstall and re-install service pack 1 - Managed to uninstall the service pack, but re-installation failed with a 8000ffff error.  Following the suggestions from the support page, I tried running the windows update readiness tool, which now failed with a 8000247 error.  Still following the line of action, I tried running the MS Fix It tool that reset/repairs windows update components.  That worked, but both earlier tasks still failed with the same error. 

    2. MS WGA doesn't have anything useful to offer.  Basically reinstall Win7 from original media, which I am resisting because it takes too much time to re-install all my software.

    3. I've tried doing a repair install using the Win7 media that I got as a free upgrade with the purchase of my laptop.  The only acceptable option I could find when I ran from the DVD was to do an upgrade from the current installed Windows version.  That failed because they said the installed version is newer than the "upgrade" version on the media.  Doing a custom install would be the same as re-installing from scratch because I would have to re-install all my existing software.  Or did I miss something?

    Any other ideas?

    Tuesday, September 27, 2011 11:49 PM
  • By the way, Noel mentioned that my problem is "often seen when the user has used 3rd-party software to transfer the installation from one hard drive to anotherr".  Yes, I had used the Acronis software that came with the hard disk to clone the old hard disk.  I'm curious if there is another way to doing this using Microsoft software that will overcome this problem?  I still have my old hard disk, and would rather redo the cloning than the re-install Win7 if that is a feasible option.
    Wednesday, September 28, 2011 12:46 AM
  • "S. Alan" wrote in message news:dfc7a8cb-76f9-4c8f-9890-c83928d5a7b2...
    By the way, Noel mentioned that my problem is "often seen when the user has used 3rd-party software to transfer the installation from one hard drive to anotherr".  Yes, I had used the Acronis software that came with the hard disk to clone the old hard disk.  I'm curious if there is another way to doing this using Microsoft software that will overcome this problem?  I still have my old hard disk, and would rather redo the cloning than the re-install Win7 if that is a feasible option.
     
     
    Windows 7 comes with its own full system backup capability which can do the job.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 29, 2011 6:06 AM
    Moderator
  • "S. Alan" wrote in message news:b2b6cee1-222c-45b3-b887-2a53958b6d73...

    Sorry to report that the problem has not been resolved after trying the following:

    1. Uninstall and re-install service pack 1 - Managed to uninstall the service pack, but re-installation failed with a 8000ffff error.  Following the suggestions from the support page, I tried running the windows update readiness tool, which now failed with a 8000247 error.  Still following the line of action, I tried running the MS Fix It tool that reset/repairs windows update components.  That worked, but both earlier tasks still failed with the same error.

    2. MS WGA doesn't have anything useful to offer.  Basically reinstall Win7 from original media, which I am resisting because it takes too much time to re-install all my software.

    3. I've tried doing a repair install using the Win7 media that I got as a free upgrade with the purchase of my laptop.  The only acceptable option I could find when I ran from the DVD was to do an upgrade from the current installed Windows version.  That failed because they said the installed version is newer than the "upgrade" version on the media.  Doing a custom install would be the same as re-installing from scratch because I would have to re-install all my existing software.  Or did I miss something?

    Any other ideas?

     
    The repair install possibly failed because you attempted it while SP1 was still present – it should be OK once sp1 is removed.
    Note that you should uninstall completely any anti-virus product, since this is often a cause of problems with installing the Service Pack.
    Since your problem is now with a Service Pack installation, you should either post in a Windows Updates forum, or request assistance (free) from MS direct - http://support.microsoft.com/ph/6527

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 29, 2011 6:11 AM
    Moderator
  • The repair install still failed at the last step ("transferring files & programs" or something like that).  I even tried on a clean boot but same result.

    This is taking a bit more time than I can afford right now.  I could seek MS help with the service pack installation, but I suspect that would still not solve the original problem. 

     I've googled for similar problems and it seems this happens quite a lot.  I really wish MS could offer a more definitive solution for users.  I've also read that people do not advise doing a disk clone operation with MS Backup and Restore, and ironically one of the recommended tools was Acronis True Image, which I used.  The other is Paragon, which I will probably try.  If the problem arose due to disk cloning, then I'd rather try to solve it at the source, i.e. do the cloning another way which will not have MS thinking that Win7 is not genuine.

    Thursday, September 29, 2011 2:21 PM
  • "S. Alan" wrote in message news:c38cc556-4026-4373-9dc8-be25f7dd873b...

    The repair install still failed at the last step ("transferring files & programs" or something like that).  I even tried on a clean boot but same result.

    This is taking a bit more time than I can afford right now.  I could seek MS help with the service pack installation, but I suspect that would still not solve the original problem.

    I've googled for similar problems and it seems this happens quite a lot.  I really wish MS could offer a more definitive solution for users.  I've also read that people do not advise doing a disk clone operation with MS Backup and Restore, and ironically one of the recommended tools was Acronis True Image, which I used.  The other is Paragon, which I will probably try.  If the problem arose due to disk cloning, then I'd rather try to solve it at the source, i.e. do the cloning another way which will not have MS thinking that Win7 is not genuine.

    When you consider the number of installations of Windows, the failure rate is pretty small, and most of those are attributable to corruption caused by malware or bad practise.
    Unfortunately, the quickest route to a fix is almost certain to be a nuke&pave reinstall  - so I’d start backing up now.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 29, 2011 3:40 PM
    Moderator
  • "S. Alan" wrote in message news:c38cc556-4026-4373-9dc8-be25f7dd873b...

    The repair install still failed at the last step ("transferring files & programs" or something like that).  I even tried on a clean boot but same result.

    This is taking a bit more time than I can afford right now.  I could seek MS help with the service pack installation, but I suspect that would still not solve the original problem.

    I've googled for similar problems and it seems this happens quite a lot.  I really wish MS could offer a more definitive solution for users.  I've also read that people do not advise doing a disk clone operation with MS Backup and Restore, and ironically one of the recommended tools was Acronis True Image, which I used.  The other is Paragon, which I will probably try.  If the problem arose due to disk cloning, then I'd rather try to solve it at the source, i.e. do the cloning another way which will not have MS thinking that Win7 is not genuine.

    When you consider the number of installations of Windows, the failure rate is pretty small, and most of those are attributable to corruption caused by malware or bad practise.
    Unfortunately, the quickest route to a fix is almost certain to be a nuke&pave reinstall  - so I’d start backing up now.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Well, I won't argue about the percentage of failure rate, but I doubt many of the problems are caused by malware or bad practice.  Certainly not in my case.  There is no evidence of malware, and the problem more or less coincided with the upgrading to a new hard disk.  I would argue that if there was malware, the problem would have surfaced even if I had not done the disk upgrade, but I did not have problems before.  Secondly, using the disk cloning software provided by the hard disk manufacturer (Acronis True Image in this case) would surely not qualify as bad practice.  In fact Acronis has been recommended by many users as a better tool than MS Backup and Restore.

    Now for an update.  I have gone back to my original hard disk, used MS Backup and Restore to save my files and system image to an external hard disk, then used a rescue disc to boot up and restore the system to the new hard disk.  That took many hours but at least not much intervention was needed so I just let it run and went about doing other stuff.

    Now for the bottomline.  So far no problems yet, but I ran MGADiag again just to check.  The results are pasted below.  Am I mistaken or are the file corruption/mismatches still there?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM
    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=
    Windows Product ID: 00359-OEM-8882234-48241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {DB99EA0B-3C50-41FA-B7A8-9C4A33E6FAEB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DB99EA0B-3C50-41FA-B7A8-9C4A33E6FAEB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FD6QM</PKey><PID>00359-OEM-8882234-48241</PID><PIDType>3</PIDType><SID>S-1-5-21-3136223725-2940333540-554230609</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090330000000.000000+000</Date></BIOS><HWID>C6CD3B07018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1CC88CF95345F38</Val><Hash>Kib9cu06y0+g4y6+dca4/OJB1HM=</Hash><Pid>81602-924-2069263-68559</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-348241-02-18441-7600.0000-3232009
    Installation ID: 002126919400884183656333122172672814843946479284111500
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FD6QM
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 1/10/2011 11:17:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:30:2011 22:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAeqgWbE40XoHejCzagok+r96IAG6aKmjO1K1Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     


    • Edited by S. Alan Saturday, October 1, 2011 3:19 PM
    Saturday, October 1, 2011 3:18 PM
  • "S. Alan" wrote in message news:cb8e1fa0-3984-4d11-b674-762bf56b0ad3...
    "S. Alan" wrote in message news:c38cc556-4026-4373-9dc8-be25f7dd873b...

    The repair install still failed at the last step ("transferring files & programs" or something like that).  I even tried on a clean boot but same result.

    This is taking a bit more time than I can afford right now.  I could seek MS help with the service pack installation, but I suspect that would still not solve the original problem.

    I've googled for similar problems and it seems this happens quite a lot.  I really wish MS could offer a more definitive solution for users.  I've also read that people do not advise doing a disk clone operation with MS Backup and Restore, and ironically one of the recommended tools was Acronis True Image, which I used.  The other is Paragon, which I will probably try.  If the problem arose due to disk cloning, then I'd rather try to solve it at the source, i.e. do the cloning another way which will not have MS thinking that Win7 is not genuine.

    When you consider the number of installations of Windows, the failure rate is pretty small, and most of those are attributable to corruption caused by malware or bad practise.
    Unfortunately, the quickest route to a fix is almost certain to be a nuke&pave reinstall  - so I’d start backing up now.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Well, I won't argue about the percentage of failure rate, but I doubt many of the problems are caused by malware or bad practice.  Certainly not in my case.  There is no evidence of malware, and the problem more or less coincided with the upgrading to a new hard disk.  I would argue that if there was malware, the problem would have surfaced even if I had not done the disk upgrade, but I did not have problems before.  Secondly, using the disk cloning software provided by the hard disk manufacturer (Acronis True Image in this case) would surely not qualify as bad practice.  In fact Acronis has been recommended by many users as a better tool than MS Backup and Restore.

    Now for an update.  I have gone back to my original hard disk, used MS Backup and Restore to save my files and system image to an external hard disk, then used a rescue disc to boot up and restore the system to the new hard disk.  That took many hours but at least not much intervention was needed so I just let it run and went about doing other stuff.

    Now for the bottomline.  So far no problems yet, but I ran MGADiag again just to check.  The results are pasted below.  Am I mistaken or are the file corruption/mismatches still there?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM
    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=
    Windows Product ID: 00359-OEM-8882234-48241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:30:2011 22:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys

     
     
     
    Unfortunately,  it looks as if you’re right – which means either that the  problem predates your backup, or that there is something else going on.
    I honestly have no idea where to go from here, except to again point you in the direction of either WGA Support, or a reinstall.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 1, 2011 3:57 PM
    Moderator
  • Thanks for your input so far anyway.

    I just wanted to confirm that my original installation wasn't the problem, so I switched back to my old hard disk and ran MGADiag again.  The output is appended below, and if I am not mistaken it was a clean bill of health.  So, that has to mean something went wrong with the Backup and Restore, despite me using the MS tool itself to do that.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM
    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=
    Windows Product ID: 00359-OEM-8882234-48241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {18D48873-610C-4622-9CDB-3BC66B636946}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18D48873-610C-4622-9CDB-3BC66B636946}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FD6QM</PKey><PID>00359-OEM-8882234-48241</PID><PIDType>3</PIDType><SID>S-1-5-21-3136223725-2940333540-554230609</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 4736     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090330000000.000000+000</Date></BIOS><HWID>C6893F07018400F8</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>1CC88CF95345F38</Val><Hash>Kib9cu06y0+g4y6+dca4/OJB1HM=</Hash><Pid>81602-924-2069263-68559</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-348241-02-18441-7600.0000-3232009
    Installation ID: 015321608540184445273731820695529511915783011875196442
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FD6QM
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 2/10/2011 10:19:49 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:30:2011 22:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAeqgWbE40XoHejG6bPq+Cid6IAG6aKmjO1K1Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      BOOT   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      ASF!   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  CpuPm

     

    Sunday, October 2, 2011 2:26 AM
  • "S. Alan" wrote in message news:85ba0911-6092-428c-84bf-eb0b76d93133...

    Thanks for your input so far anyway.

    I just wanted to confirm that my original installation wasn't the problem, so I switched back to my old hard disk and ran MGADiag again.  The output is appended below, and if I am not mistaken it was a clean bill of health.  So, that has to mean something went wrong with the Backup and Restore, despite me using the MS tool itself to do that.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GKCRB-FPV86-FD6QM
    Windows Product Key Hash: 4nWyRJvTGP/2PyQ+1NfeCRSksMw=
    Windows Product ID: 00359-OEM-8882234-48241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    You’re correct.
    Doing some reading around the subject yesterday I was struck by the apparent importance of ensuring that the configuration of the restored HD is functionally equivalent to the original – it seems to be that it’s important for it to be in the same motherboard position and place in the BIOS boot order as the original drive, and MUST have the same partition layout as the original drive (as far as the Boot and System partitions are concerned). I have no idea how or if this relates to your error, unless there’s a tag somewhere that gets changed in the process, which identifies the primary boot device in some way, and relates that tag somewhere in the registry to these files.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 2, 2011 7:13 AM
    Moderator