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Can't start the Licensing service, therefore can't run the windows update. RRS feed

  • Question

  • Well, I haven't had a windows update on my PC since 13th November 2009. This is when I bought the PC. I haven't been bothered by it, but I think its time. I bought it from a legit webstore, but ever since I first started the computer for the first time, I got error codes, saying that programs weren't responding. Now, this resulted in Microsoft Software Licensing now starting, and therefore I can't run the Windows update.

    I have been browings around these forums for the past hour, without feeling that I made any progress. I tried to run command, and type "net start slsvc", which should start the service, but it just says it stops working. I also saw that someone posted that there should be an entire thread about this problem, with an easy fix, but I haven't been able to find it...

    EDIT: As I saw that my Vista wasn't activated, I tried, and got the error code 0x80070426. I followed another thread, which involved typing in several commands on cmd.exe, and then rebooting, but it didn't work. (It didn't really respond to the commands at all)


    Here is the diagnose:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-K4J92-RYB3P-TY7PG
    Windows Product Key Hash: vPd1+VJyOWBE0IQ50/pR7DLmSVo=
    Windows Product ID: 89583-OEM-7360023-57597
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {DEB72634-156C-4DAA-9509-7C7F0C9329D3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: M:20091205213850692-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEB72634-156C-4DAA-9509-7C7F0C9329D3}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TY7PG</PKey><PID>89583-OEM-7360023-57597</PID><PIDType>3</PIDType><SID>S-1-5-21-634329482-1300477084-4244580509</SID><SYSTEM><Manufacturer>Intel_</Manufacturer><Model>CANTIGA_</Model></SYSTEM><BIOS><Manufacturer>                </Manufacturer><Version>1.05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090916000000.000000+000</Date></BIOS><HWID>78313507018400F8</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAgACAAAAAwABAAEA6GGQJex/gDwmWFAUXA/y9JqIPjocRUZkrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIX            Compal        JHL00_90
      APIC            INTEL         CRESTLNE
      TCPA                   
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm



    PS: If you want me to follow a link on these forum, please give the link, not just direct me. I am not being lazy, I just have a feeling I will be directed to a thread named "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems". This is the thread I couldn't find.


    Tuesday, February 23, 2010 6:58 AM

Answers

  • Hello Gunnar Knudsen,

      In your particular case, the Software Licensing Service is not supposed to be running.

      One of the purposes for the Software Licensing Service is to detect Tampers.  When a Tamper is detected, the Licensing Service Stops and will not restart till the tamper is resolved.


    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]


    This is known as an On Disk Tamper and means the files has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to repair the files .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 10:15 PM
    Tuesday, February 23, 2010 10:14 PM

All replies

  • Hello Gunnar Knudsen,

      In your particular case, the Software Licensing Service is not supposed to be running.

      One of the purposes for the Software Licensing Service is to detect Tampers.  When a Tamper is detected, the Licensing Service Stops and will not restart till the tamper is resolved.


    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]


    This is known as an On Disk Tamper and means the files has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to repair the files .

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 23, 2010 10:15 PM
    Tuesday, February 23, 2010 10:14 PM
  • Thank you for quick and informative reply. I am at work at the moment, so I can't try, but I will when I get back home.

    One question; this problem was already there when I used the PC for the first time. Should I select a restore date prior that date? Since this is related to the windows updates, maybe I could check when the last update was made, and use that date as restore date?
    Wednesday, February 24, 2010 12:51 AM
  • Hello Gunnar Knudsen,

    If there is a restore point availavle from before you received the PC, then give it a try. 

    Note: This issue is not directly related to Windows Update.  When a Windows goes Non-genuine, whatever is causing the Non-genuine issue (in this case those Mis-match files) may also cause Windows Update to stop working.

    Thank you,
    Darin MS
    Thursday, February 25, 2010 8:09 PM