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My Office 2007 Product Key is not validating RRS feed

  • Question

  • I have a new Sony Vaio Laptop with Windows Vista Business installed.  When I open any MS Office application it asks for the product key but when I enter the key printed on the COA sticker it comes back saying the product key I entered is incorrect when it is not.  I've tried to re-enter it a lot of times but I'm still getting the same error.  I ran the diagnostic test and this is the result:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.006
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {591CFBB5-140C-4D1A-879C-36C80C623576}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{591CFBB5-140C-4D1A-879C-36C80C623576}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-407404852-4009834796-4081603138</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-TZ27MN_N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0071N7</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>76323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    In the COA sticker,  the print says Windows Vista Business OEMAct

    This is manufactured by Sony, Model: VGNTZ27MN/N

    Hope you could help me.
    Thursday, December 20, 2007 5:21 AM

Answers

  • Kathreen,

     

    It appears you may have two versions of Office installed.  Please uninstall 2007 Microsoft Office system from your system and then your Office 2007 Business version should validate.  Thank you and if you need further assistance please don't hesitate to post back in this thread.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 27, 2007 8:16 PM

All replies

  • Hello!  I posted this a week ago and until now I've got no reply.  Hope you could help me guys.

     

    Thursday, December 27, 2007 5:12 AM
  • Kathreen,

     

    It appears you may have two versions of Office installed.  Please uninstall 2007 Microsoft Office system from your system and then your Office 2007 Business version should validate.  Thank you and if you need further assistance please don't hesitate to post back in this thread.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, December 27, 2007 8:16 PM
  • How would I know if my MS Office 2007 is a trial/demo version?
    Tuesday, January 22, 2008 2:59 AM
  • The product key affixed to your computer is valid only for Windows Vista and not any Microsoft Office products.  It appears you need to purchase a product key for Microsoft Office.

     

    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version: http://support.microsoft.com/kb/927756/en-us

    Tuesday, January 22, 2008 4:20 AM