locked
This copy of Winows is not Genuine message RRS feed

  • Question

  • Hello,
     

    My thing is that I purchased a new computer and OS from a shop I have been going to for over ten years now.  Well I purchased Windows 7 Professional to have it installed in the new computer build and when I got it home it was fine for about three weeks.  Then all of a sudden it gives me the  "Win 7 Build 7600 This Copy of Windows is Not Genuine"  message at the botom right corner of my screen. 

    So far this is what I have done to try an correct this;

    1.  I fallowed the intructions and go to the "Change Product Key"  and enter the OS key.  All is fine for a few days then it pops up again.  I repeat and also go to the validate windows section online and click the Validate Windows located here  http://www.microsoft.com/genuine/ and get sent toythis page http://www.microsoft.com/genuine/Windows7/Windows7Validation.aspx?displaylang=en&sGuid=1cc7a42e-c2e9-4158-9cc6-6df9c3fb97c9  cause my windows says its activated and validated.

    2.  I call the shop where I purchased my computer and OS and they said it may be some glitch with Woindows 7.  I checked and only found glitches for Vista. 

    3.  I downloaded and ran the WGA Diagnostic tool, and it reports everything is fine and that my copy is Genuine.

    4.  I decided to activate it by phone and I get the key that the computer gives and my Windows is activated and genuine.  



    4 was done as of yesterday (12-06-09) and now once again the darn message "Win 7 Build 7600 This Copy of Windows is Not Genuine"  at the corner of my screen again.  I can get updates fine and am all updated so I know my OS is genuine. 


    Edit:  Forgot to mention that the message will go away after some 10 - 15 minutes on my screen.


    My diagnostic report;



    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-TTK68-Q29XF-3MVM7

    Windows Product Key Hash: yjnmPtCqNqj/pfHBF5LDksPIixE=

    Windows Product ID: 00371-OEM-9044103-47346

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {F9C23082-781E-43E6-9941-3347F104DE41}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: N/A, hr=0x80070002

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F9C23082-781E-43E6-9941-3347F104DE41}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MVM7</PKey><PID>00371-OEM-9044103-47346</PID><PIDType>3</PIDType><SID>S-1-5-21-4055230596-1584352676-1394434989</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0605 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090921000000.000000+000</Date></BIOS><HWID>CAB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00180-441-047346-02-1033-7600.0000-3372009

    Installation ID: 009520421414111340841751480123980876609103562753649794

    Processor Certificate URL:

    Machine Certificate URL:

     

    Use License URL:

     

    Product Key Certificate URL:

     

    Partial Product Key: 3MVM7

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 12/7/2009 12:49:08 PM

    HWID Data-->

    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFENHLNVPJGkMS1EDMmSxwhYj3O7j7Sji4=

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

    ACPI Table Name OEMID Value OEMTableID Value

    APIC 092109 APIC1418

    FACP 092109 FACP1418

    HPET 092109 OEMHPET

    MCFG 092109 OEMMCFG

    OEMB 092109 OEMB1418

    • Edited by Ern09 Monday, December 14, 2009 10:12 PM
    Monday, December 7, 2009 9:50 PM

Answers

  • Hi Ern09,

      One last question and then some options.

      Is your PC a laptop and if so, do you connect it to a docking station?  (from your original post, it sounds like it's a Desktop, but I wanted to make sure).  Windows will require reactivation when a significant amount of hardware is changed and some people (back with Vista) constanty had to reactivate when they attached (and then unattached) thier laptop to a docking station that had additional hardware (a few hard drives, a disk drive and such) This sometimes triggered a non-genuine message, as well.  Your Diagnostic Report didn't indicate an 'Out of Tolerance' event (our term for when windows needs to be reactivated), but I just want to be sure I wasn't missing something.

      If you are not connecting your PC to a docking station... then I am out of ideas.  I want to escalate your issue, but doing that thru the forums is not ideal.  So at this point I have a few options for you and I give the pros and cons of each (as I see them).

    a) Create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029. The support you will first talk to will be basic support and they (in all likelihood) will try to give you some steps to fix and then send you on your way. Most likely, the steps will not fix the issue (they will likely give you steps that I originally wrote and you have already tried) I recommend explaining to them that you have already tried working this issue with me (reference this thread) and ask that your issue be escalated...realistically, you may need to push them a bit to get escalated.

    Pros
    : You should get to someone that has as much or more knowledge then I do, but the main plus is that throubleshooting should go faster them it does here on the forums.
    Con: Dealing with support is not fun, I know. Half the work is getting to that person that knows how to fix the issue. This option may take some time, but you should finally get the issue resolved without having to reinstall (but that's not a guarantee).

    b) Reinstall Windows.  I don't like that as a solution, but it is an option for you.

    Pros:
    (relatively) Quick fix. Windows is not supposed to do this, so unless the issue is being caused by a hardware problem or an incompatibility with a program you use, it is highly unlikely that the issue will return after you reinstall. (just remember to save all you importent files, pictures, music and such, off the computer, before you you reinstall).
    Cons: Reinstalling is not fun either (I think it's fun but I'm odd). There is a certain amount of 'pain' involved in getting windows reinstalled and resetup back to the way you like it.

    If you decide to try the support link I provided, please try to post the Service Request number (they may call it a 'Confirmation' or 'Reference' number) in this forum and I will try to get the issue escalated from my side.  And if you finally do get the issue resolved, it would be great is you could (if you have the time) create another thread and tell us what fixed the issue.  I ask for a new thread because I will eventually need to set this thread to "Answered" so posting in a new "unanswered" thread would get my attention. 

    Thank you and I'm very sorry I couldn't be more help,
    Darin MS

     
    • Proposed as answer by Darin Smith MS Monday, December 14, 2009 8:31 PM
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 6:17 PM
    Monday, December 14, 2009 8:25 PM

All replies

  • Hi Ern09,

      I'm not sure if it's a display glitch with the Forums, but the Licensing Data section of your Diagnostic Report isn't showing all the information it should.

      Other then the Licensing Data, I'm not seeing any other possible cause for the Non-Genuine message you are seeing.  Below are steps to recreate Windows 7's Licensing Store.  By doing so, this should force Windows to (for lack of a better word) re-evaluate it's licensing information. So if the issue is, in fact, with Windows Licensing (and not just a problem with pasting the Report into the Forums) this should resolve the issue. 

      However, if the steps do not resolve the issue, would you wait till you see the Non-Genuine message again and then re-run the Diagnostic Report.  This will a) ensure the data in the report reflects what is happing while the Non-Genuine state is occuring (if you run the report when Windows isn't showing a Non-Genuine message, the report will likely not indicate any issue had occured) and b) tell me if anything changed as a result of trying the below steps.

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop sppsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: rename tokens.dat tokens.bar
    8) Type: slui
    9) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-enter your product key and/or reactivate.

    If you are unable to complete these steps (for any reason), please tell me where you had to stop and provide any error messages you may have received.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, December 8, 2009 7:58 PM
    • Unproposed as answer by Darin Smith MS Thursday, December 10, 2009 6:42 PM
    Tuesday, December 8, 2009 7:58 PM
  • Darin,

    Thanks for your reply.  I'll try the steps right now.   I'll definitely post back with the results and a new diagnostic report of the message as it is happening, if need be.  I'll post back within 3 days time, as the message is sporadic and can occur like  as much as  twice a day, once everyday or every other day or even once every three days.

    Hope your suggestion puts an end to it.

    Thanks,

    Ern09

    Tuesday, December 8, 2009 9:57 PM

  • Darin,

    I tried your suggestion and today it one again gave me windows not genuine message.


    Although when i performed the steps as you suggested, i didn't exactly get what you had posted.  Below, in italics, is what I experienced maybe while trying your steps;

    1) Open an Internet Browser
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop sppsvc    (**said that ssppsvc was not started and I wans't prompted to answere yes or no**)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    7) Type: rename tokens.dat tokens.bar
    8) Type: slui 
    9) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-enter your product key and/or reactivate.   (** saw the Windows Activation Successful window, and was not prompted to re-enter my product key and/or re-activate it.**)




    Here's my diagnostic report as the message as displayed.  One funny thing occurred when I ran the wgadiagnostic tool, the message disappeared so I am not sure if the error is in the report.  let me know if not and I'll try getting another report again.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TTK68-Q29XF-3MVM7
    Windows Product Key Hash: yjnmPtCqNqj/pfHBF5LDksPIixE=
    Windows Product ID: 00371-OEM-9044103-47346
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {F9C23082-781E-43E6-9941-3347F104DE41}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: N/A, hr=0x80070002
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F9C23082-781E-43E6-9941-3347F104DE41}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MVM7</PKey><PID>00371-OEM-9044103-47346</PID><PIDType>3</PIDType><SID>S-1-5-21-4055230596-1584352676-1394434989</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0605   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090921000000.000000+000</Date></BIOS><HWID>CAB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-441-047346-02-1033-7600.0000-3422009
    Installation ID: 019340503723238622366124583040881993121801354302825645
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MVM7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/9/2009 8:18:20 PM

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFENHLNRpDEtRAzVPImSxwhYj3O7j7Sji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   092109  APIC1418
      FACP   092109  FACP1418
      HPET   092109  OEMHPET
      MCFG   092109  OEMMCFG
      OEMB   092109  OEMB1418






    Thanks for your time and effort,

    Ern09

    Thursday, December 10, 2009 4:31 AM
  • Hi Ern09,

      Very odd, I'm not seeing anything that suggests why you would still be receiving the non-genuine message.

      Would you click the 'Start' button, Right-click 'Computer' and select 'Properties'.  In the resulting window, scroll down to the bottom and click the 'Change Product Key' link.  Follow the Change Product key wizard, but enter the same Product key as you are currently using.  If you are given a choice to activate, use the Activate by Phone method.

      If that fixes the issue, the Non-Genuine message should disapear in a sec or two, but if not, reboot and if you still see the Non-Genuine message, follow steps 1 thru 4 (from my original post) again.  Once you have the CMD window open, type: net start sppsvc and hit enter.  Post back with whatever response you receive as well as any error messages (or anything that occured that looked out of the ordinary) while trying the things in this post.

    Thank you,
    Darin MS
      

     
    • Proposed as answer by Darin Smith MS Thursday, December 10, 2009 6:42 PM
    • Marked as answer by Darin Smith MS Monday, December 14, 2009 8:31 PM
    • Unmarked as answer by Darin Smith MS Monday, December 14, 2009 8:31 PM
    • Unproposed as answer by Darin Smith MS Monday, December 14, 2009 8:31 PM
    Thursday, December 10, 2009 6:41 PM
  •  Oh and one other thing.  It's a simple thing and it's probably not the cause of the issue, but just to remove it from the list of possable causes, would you confirm that your computer's Date, Year and Time are correct.

     From your Diagnostic Report it looks like the Year is correct and depending on your location, the Date seems correct, but I can't tell if the time is correct for your time zone.

      As I said, it's a small thing, but incorrect date/time can sometimes cause problems in Windows (and not just in it's anti-piracy systems)

    Darin
    Thursday, December 10, 2009 6:54 PM
  • Darin,

    I have tried the "Change Key" step, as well as the activation by phone as indicated in my original post, but I'll do them again with the net start sppsvc proceedure.  

    As for my date and time they are correct as I am in PST zone. 

    I'll once again be posting in 1-3 days time, on account of the sporadic nature of the message appearing on my desktop.




    Thanks for your time and effort,

    Ern09



    EDIT:  just now the message reappeared on my desktop and once again as Iclicked on the "Continue" button for the WGADiagnostic tool, the message disapeared.  God my post sounds like I'm making this up, but trust me man, I'm not.  Took a screen shot of the message too just in case.  I'll post back again later.
    Thursday, December 10, 2009 10:50 PM

  •   Just a note: when you try the Activate by Phone method, either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone. This should force the phone prompt to transfer you to a Live Rep.  I am unsure if it will matter, but my hope is that this mode of Activation might "knock something loose".

      And don't worry, I don't think you are making anything up. I have seen this type of behavior before, but in most cases, it was caused by a Malware or a ligitimate program trying to do something which is not authorized in that version of Windows (The Non-Genuine message would only appear when the program was doing something un-authorized...otherwise everything would looked normal).  We refer to that as a type of Tamper event. However, your Diagnostic Report shows no indication of a Tamper event occuring. There is a line in the Diagnostic Report labled "TTS Error". It means "Tamper Time Stamp", so if a Tamper was occuring, a letter (indicating the type of tamper) followed by a long number (the time stamp) would be displayed. In your report there is nothing showing for TTS Error, so this issue can't be a Tamper...but it sure is acting similar to one.

     

    Darin
    Friday, December 11, 2009 6:20 PM

  • Darin,

    I did the "Change Product Key", but wasn't given a choice to activate by phone and it went directly to the "Windows Activated" window.

    So what I did was type slui.exe 4 in search and clicked on it in order to get the Activation by phone method.  Spoke to a live person as you suggested and was given a code to enter and he said my windows was now activated. 

    Things were usuall in that no message showed up, at least for about a 5- 7 hours, then once again it popped up.  So i did the 4 steps you suggested and continued on with the slui.  Rigth after I entere "slui" (without the quotes)  it went to the Activation Successfeul page.  

    The message went away, but that always happens.  Below is a list of things that will make it the message temporarily go away;
     
    - Do the steps you posted

    - Right click on "My Computer" -> and scroll down to the bottom and do the  "Change Product Key".

    - Run Windows Update

    - Run WGADiag.exe tool

    - Sometimes, when I right click on "My Computer" -> Properties - > then scroll down to see the Status, it briefly says "Status: Not Activated" then it will change right away to "Status: Activated" and the desktop message will go away.

    I am not sure how these forums are with Screen Shots but I figured I would post a link to  it, rather than write it so you can see what I typed in the CMD and the result.

    You may notice I typed the  rename tokens.dat tokens.bar line twice, this is because I wasn't sure about the error it gave. 
     

    http://i996.photobucket.com/albums/af84/Ern009/Darinsteps.jpg


    Aftwerwards te message was gone once again, but I have no doubt it will return. 

    I was wondering if there was another software that Ican download, that can give a report that will not make the message go away as with running the WGADiag.exe tool?  This so you can see any errors that is ocurring during the messages appearance on my desktop.



    EDIT:  Message came back three times after the above posting.
    Saturday, December 12, 2009 6:55 AM
  • Hi Ern09,

      One last question and then some options.

      Is your PC a laptop and if so, do you connect it to a docking station?  (from your original post, it sounds like it's a Desktop, but I wanted to make sure).  Windows will require reactivation when a significant amount of hardware is changed and some people (back with Vista) constanty had to reactivate when they attached (and then unattached) thier laptop to a docking station that had additional hardware (a few hard drives, a disk drive and such) This sometimes triggered a non-genuine message, as well.  Your Diagnostic Report didn't indicate an 'Out of Tolerance' event (our term for when windows needs to be reactivated), but I just want to be sure I wasn't missing something.

      If you are not connecting your PC to a docking station... then I am out of ideas.  I want to escalate your issue, but doing that thru the forums is not ideal.  So at this point I have a few options for you and I give the pros and cons of each (as I see them).

    a) Create a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029. The support you will first talk to will be basic support and they (in all likelihood) will try to give you some steps to fix and then send you on your way. Most likely, the steps will not fix the issue (they will likely give you steps that I originally wrote and you have already tried) I recommend explaining to them that you have already tried working this issue with me (reference this thread) and ask that your issue be escalated...realistically, you may need to push them a bit to get escalated.

    Pros
    : You should get to someone that has as much or more knowledge then I do, but the main plus is that throubleshooting should go faster them it does here on the forums.
    Con: Dealing with support is not fun, I know. Half the work is getting to that person that knows how to fix the issue. This option may take some time, but you should finally get the issue resolved without having to reinstall (but that's not a guarantee).

    b) Reinstall Windows.  I don't like that as a solution, but it is an option for you.

    Pros:
    (relatively) Quick fix. Windows is not supposed to do this, so unless the issue is being caused by a hardware problem or an incompatibility with a program you use, it is highly unlikely that the issue will return after you reinstall. (just remember to save all you importent files, pictures, music and such, off the computer, before you you reinstall).
    Cons: Reinstalling is not fun either (I think it's fun but I'm odd). There is a certain amount of 'pain' involved in getting windows reinstalled and resetup back to the way you like it.

    If you decide to try the support link I provided, please try to post the Service Request number (they may call it a 'Confirmation' or 'Reference' number) in this forum and I will try to get the issue escalated from my side.  And if you finally do get the issue resolved, it would be great is you could (if you have the time) create another thread and tell us what fixed the issue.  I ask for a new thread because I will eventually need to set this thread to "Answered" so posting in a new "unanswered" thread would get my attention. 

    Thank you and I'm very sorry I couldn't be more help,
    Darin MS

     
    • Proposed as answer by Darin Smith MS Monday, December 14, 2009 8:31 PM
    • Marked as answer by Darin Smith MS Tuesday, December 22, 2009 6:17 PM
    Monday, December 14, 2009 8:25 PM
  • Darin,

    I think I will try the Service Request and see where that goes.  Once I get the 'Confirmation / 'Reference' number, I'll post it here for you to escalate it.  If for some reason they can't fix it, I'll just reinstall the OS.  I could do that now, but I like to know how to fix a problem in case it happens again.

    Hey no problem on not being able to resolve this, the people who installed my OS are also stumped and can;t figure it out. thanks for trying to help me out with this problem, I really do appreciate yout time and effort.

     Thanks again,
    Ern09





    EDIT:  Darin, here is the Service request number.  Thanks for heping to escalate this and again for your time.

     Support request number: SRX1119765707
    Monday, December 14, 2009 10:01 PM
  • please Darin,Ern09,

    reply me also i m also getting d same message i have'd try d above thing but no solution
    so i request u to reply me on dis email id ananis.anis@hotmail.com
    Wednesday, December 23, 2009 7:41 PM
  • Darin,

    I think I will try the Service Request and see where that goes.  Once I get the 'Confirmation / 'Reference' number, I'll post it here for you to escalate it.  If for some reason they can't fix it, I'll just reinstall the OS.  I could do that now, but I like to know how to fix a problem in case it happens again.

    Hey no problem on not being able to resolve this, the people who installed my OS are also stumped and can;t figure it out. thanks for trying to help me out with this problem, I really do appreciate yout time and effort.

     Thanks again,
    Ern09





    EDIT:  Darin, here is the Service request number.  Thanks for heping to escalate this and again for your time.

     Support request number: SRX1119765707

    I  have same issue, Windows 7 Prof. genuine (build 7600), but message says not genuine, I have laptop and docking station.
    But message pops at it's will, doesn't matter docked/undocked sequence or anything..

    --> Is it going to say not genuine if I remove a usb device ?
    --> Is it going to say not genuine if I remove a web cam?
    --> Is it going to say not genuine if I remove my laptop battery?
    --> Is it going to say not genuine if I remove wire less card ?
    --> Is it going to say not genuine if I remove my jump drive?
    --> Is it going to say not genuine if I remove my SDcard/media card  ?


     really this is very annoying ... evnen though I paid for this, I am not happy. Does Microsoft suggest NOT to use win 7 due to this issues ?

    Thursday, December 24, 2009 7:18 PM
  • oh sorry, I forgot I am QA resource for MSFT!
    Thursday, December 24, 2009 7:36 PM
  • please Darin,Ern09,

    reply me also i m also getting d same message i have'd try d above thing but no solution
    so i request u to reply me on dis email id ananis.anis@hotmail.com

    I can see that I am not the only one getting this issue and it just started about 2 days ago.  Can everyone look at what windows updates they installed over the past 2 days and post?  If we can then we can figure out how to get rid of that update until Microsoft decides to fix this issue.

    1. nVidia - Display - NVIDIA GeForce Go 7600 (Unlikely as I have installed this myself.  It failed unless I authorized its installation.)
    2. Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB973923) - I think this is for Flight Simulator X.

    Thanks!
    Friday, December 25, 2009 6:18 AM
  • Hello all,

    Most Non-Genuine issue look the same but can have a number of different causes (and resolutions) Please create your own thread for your own issue and be sure to include a Diagnostic Report and any troubleshooting steps you have already tried (be specific).

    Thank you,
    Darin MS
    Monday, December 28, 2009 9:09 PM