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Making calls from Communicator to a PBX extension RRS feed

  • Question

  • We are implementing OCS 2007 integrating it with a Cisco and an Avaya IP PBX.

     

    We already have IP phone integration working, with the exception of being able to receive calls on the computer or make calls from the computer to a an extension on the IP phone system. We make click to call functionality with no problem and are notified on the computer when an incoming call is received, but do not have an option to request the call to be answered on the computer, instead of on the IP phone.

     

    I already tried changing the configuration in the OCS configuration from "Enable Remote Call Control" to "Enable Enterprise Voice" with PBX integration, and the communicator client does still not allow answering calls on the computer.

     

    Should this functionality work when the MOC is configured for Remote Call Control?

     

    Does something special need to be done in order to allow it with the Enterprise Voice option?

     

    Thanks
    Thursday, November 22, 2007 5:52 PM

All replies

  • Daniel,

     

    A user can be configured for either Remote Call Control or Enterprise Voice, but not both obviously.  It sounds like you have your environment configured for using RCC only.  Selecting Enterprise Voice would only use OCS for voice calls and not integrate with the hardware phone at all; calls would be routed over OCS to the IP-PBX only skipping the handsets.  In RCC mode only Communcator-to-Communcator calls would work on the computer itself, while all Inbound/Outbound PSTN calls would terminate at the physical phone.

     

    So basically you can have handset integrate OR VoIP using OCS.  I don't believe there is any way to have RCC enabled but then use OCS to receive voice calls to a physical phone extension over the computer's audio hardware. 

     

     

     

    Thursday, November 22, 2007 6:24 PM
    Moderator